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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2014-11-30

"Timely service nice bars ............ "


Verified
5/5

2014-11-30

"Highly recommended j&p cycle.. parts were delivered on time. and exactly what I ordered.. couldn't be happier with the price as well."


Verified
5/5

2014-11-30

"Ordered from New Zealand & correct product delivered within a week, all for a very competitive price. Very impressed and will be using J & P Cycles again. Highly recommended."


Verified
4/5

2014-11-30

"Thought the shipping could have been a little faster"


Verified
5/5

2014-11-30

"Great service. Speedy delivery. A little disappointed with the $28 COD."


Verified
2/5

2014-11-30

"Products were not as described"


Rep reply posted 2014-11-30
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
4/5

2014-11-30

"one item was on backorder. this was not clearly identified when I placed my order. only delayed order by 5 days but would have preferred to know."


Verified
5/5

2014-11-30

"I enjoyed the ease of returning a product and the quality of my new product. Thank you."


Verified
5/5

2014-11-30

"I ordered an scratch an dent seat it was better than even expected thanks Jp cycle."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-11-29

"Very pleased with the quality of the jacket and the ordering process of J&P Cycles. Like all the reviews suggested, I ordered one size larger. "


Verified
5/5

2014-11-29

"When I order from JP Cycles I know the price is reasonable.
I know they will email me all along the way, and that I will get the part in less than a week and it will be well packaged.

Their tech staff is very good -not beginners. Thanks JP Cycles
"


Verified
5/5

2014-11-29

"Awesome experience. Will be buying from them again. "


Verified
1/5

2014-11-29

"Ordered throw over saddle bags and mounting brackets for my 2013 Harley wideglide. Asked for picture of brackets. Used the programme to see if they would fit my bike. Programme said NO. TECH SUPPORT said programme is wrong and they will fit. Rdceived brackets and guess what?they dont fit. How many times did i send make, model, year of my bike? At least 3 times and get brackets for a 2006-08 model. Now i will be out of pocket for shipping from Australia to USA for incompetance on jp cycles behalf as they dont refund shipping. Not happy. Will shop elsewhere now."


Rep reply posted 2014-11-29
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-29

"Only store that featured a flexible heat shield. Had my order within two days. Great product and great service. Definitely will shop here again."


Verified
5/5

2014-11-29

"correct part fast delivery"