"While their prices and selection are decent their shipping and communication is less than stellar...

Ordered a camera that was to ship overnight and they missed the shippers cutoff time. I only found this out by checking the tracking # as I sat waiting for the package they claim to have shipped.

Customer service was less than helpful with only a "I don't know" why it isn't there...

When you need an item overnight and are willing to pay the shipping for it it's important that the seller treat your order with the urgency that implies...obviously JnR didn't.

Just shrugging it off and refunding the shipping cost does not address the need for the item or compensate for the lost time/productivity."

"Staff was helpful at answering questions that helped me with decision to buy precise part I needed. Drives were packaged carefully and shipment received on time."

"I have had a HORRIBLE experience with J and R Electronics and one of their products, a Lorex security system with 4 wireless cameras (Model #LH114501C4W). The product might work okay indoors, but it is advertised for outdoor use and I wanted it for outdoor use. The problems started as soon as I hooked up a camera outdoors. The camera images no longer were in color (just black and white) and the infrared sensor that is supposed to record in the dark did not work. The camera was completely useless at night. The biggest problem was that the camera quickly developed moisture that ruined even a daylight black and white image. I tried the other 3 cameras, thinking the first camera was faulty. All of the cameras lost color, recorded nothing at night, and quickly fogged up with moisture. I spent needless days trying to get this product to work, when it is worthless for outdoor use. It should not be advertised as such. Technical support was equally useless. One rep suggested I move the cameras indoors. Another said I should put the cameras in a bowl of rice to eliminate moisture. A brand new product that requires being dunked in a bowl of rice (after 5 minutes outdoors on a perfectly sunny day) seems fatally flawed to me. I called customer service and asked for a return label. First, they wanted to replace the system. I said no, this product is fatally flawed and I want my money back. Then the customer service representative said okay and told me I would have a return label in 1-2 business days. Two days later, I called and said I still didn’t have the return label. I was told to wait ANOTHER 1-2 business days. I finally got the label and returned the package. Ten days later, customer service called to say the package was missing the remote and a power cable. I forgot to return the remote (sorry – I thought it was one of my other remotes), so I returned that as well today, but I have no idea what the mysterious power cable is. I have spent hours tearing apart my household in search of a power cable which does not exist, and for what purpose? So J and R or Lorex can resell the product to some other sucker? The cameras should be tossed in the trash. Now I can’t get a full refund because I am missing a mysterious power cable that no one can even describe to me? I’m going to spend my weekend writing the Better Business Bureau and the Ohio Attorney General. Don’t buy from Lorex and don’t buy from J and R Electronics."

"bought an ipad via telephone call since they do not take online orders. spoke to customer service rep who was very friendly and helpful. only complaint i had was my initial attempt to call was purposely disconnected after waiting a few minutes. i say purposely because i got a recorded message saying "goodbye".

UPDATED: order placed on 12/10/12
so i have a pretty long continuing saga here. first, i ordered a 3rd gen ipad with verizon 4g lte back on 10/15/12. i had to place the order via phone since they do not take online orders. i had no problem with that. the phone rep was helpful and pleasant; excellent experience. i received email order confirmation then another email for ship confirmation. a few days later i had my ipad. great, no problems so far.

about a week later, apple announces the ipad 4. i called J&R back about a week after the 4th gen ipad announcement asking if i could upgrade. since i was still within the 30 return window, the rep gave me a rma number by a customer service rep on the phone and explained if the returned item is in good shape they would credit me full price to go to the purchase of the 4th gen when they arrived. again, pleasant experience with the rep.

i packaged the 3rd gen ipad in the apple box it came in then used the same outer brown box and airbags which J&R originally shipped to me. spent the money to send ups with insurance on 11/09/12. ups shows J&R signed for the package on 11/13/12. here is where my saga gets... interesting.

first, i got no communication from J&R stating they had received the item back. so on 11/15 or 11/16 i called J&R. the phone rep said it usually takes 3-5 days after receiving a returned item for a decision to be made. so i wait. again, the phone rep was helpful and i have no complaints there.

1 week goes by then another then another. still get no communication. after 3+ weeks of J&R receiving the item back i called again. this time the phone rep tells me the item has a scratch/damage on one of the corners and they are sending me the item back since their vendor won't accept it. at this point, i am flabbergasted. the phone rep offered to transfer me to her manager which i readily accepted.

the manager jumped on in quick fashion after apologizing for the poor communication regarding the returned item he explained he would need to get pics from the rma department and he would email them to me. a little over an hour later, the manager called me direct to ask if i had the pictures yet. unfortunately i did not get them yet so i had to call him back when i got them. when i did get 2 pictures it looked like someone decided to drop kick the ipad off a concrete floor. this was not a scratch or small dent. then entire corner was smashed inward. now i certainly did not send the item back in that condition. i wouldn't waste the time, effort or the money to ship that back just to be rejected. however, i could not prove the damage did not come from me as i did not document the item during packaging.

the manager was sympathetic to me and offered to take the unit for 10% restocking fee as credit back or in-store credit. i accepted the offer because again i could not prove i did not damage the unit.

anywho, the manager again apologized for the lack of communication and said he would work on fixing that problem. he mentioned something about internal communications going back and forth about how to handle this situation as a reason for the over 3 week delay. as a customer, that seems suspicious. at the very least J&R shouldn've sent an email stating they received the item and another one within the 3-5 days after receiving it that it was damaged.

anywho, i paid the different of the restocking fee plus the difference in original price of the 3rd gen ipad and the 4th gen via the same phone sale rep whom i originally ordered from. again, pleasant experience with no complaints. however, the 4th gen they sent was for ATT and not Verizon. not a huge deal, but after the first rma saga, i had no intention of sending it back.

i am tagging this as "very dissatisfied" because of the lack of communication during the rma debacle. i would like to state that i have no complaints about any of the service representatives whom i spoke with via phone. they were helpful and pleasant to me.

i would strongly suggest to anyone sending an item back for return to either take a bunch of pictures or video with the day's newspaper showing the returning item works and has no physical damage before sending anything back. i certainly plan to do this from now on for every vendor not just J&R.

p.s. the wife was very unhappy i "settled" for the restocking fee and that i decided to purchase the 4th gen from J&R."

"Selection is great. Service is knowledgeable, courteous and efficient. "

"Ordered a refurbished Dyson online. Great experience- ease of order, fast and easy to navigate website and even better merchandise received less than a week later! LOVED IT!"

"Ordered a Nikon D5100 body. Customer service called to confirm I placed the order and shipped timely. They are on top of their game and a top shelf seller. The price was slightly higher but customer service is worth a little more. I will continue to do business with them. Highly recommend."

"Prompt, efficient, reliable, no annoying "cross-sell" efforts, and a good price for the product.

What more could anyone ask for?

I've enjoyed buying from J&R for ten years and recommend them to my friends.
"

"I get a little apprehensive when purchasing from websites outside of Amazon, because of their reliability and overall hassle of opening another account and filling out with what seems be like 7 pages of personal info and address'. My feelings were no different here, however I was drawn in by the low price and helpful reviews of the product which eliminated any 2nd guessing I had, not to mention the overall professionalism of the website layout . In my experience a bad website layout is usually the first sign of a shady dealer and sub par service. Taking all this into account I took a shot and followed through with the purchase. What I found was a rather simple 1-page checkout form, and my account was created and item was purchased! Receipt of order was already in my inbox when I check immediately after; this is great because I hate printing receipts, and it's another positive note that the website/ company has all their ducks in a row. My item shipped same day, to which I received another notification email. I received the item two days later, much faster than I had expected. Because of the awesome reviews I even knew how to unpackage my item without damaging it. Overall my experience was a 10 out of 10 and definitely will not hesitate to order from J&R again."

"An excellent selection of electronics and an easy shopping experience. "

"My order went through with no problem and they had it waiting for me at the store right when I went to pick it up."

" Ordered the Grace Victoria WiFi Radio, at lowest price found among various sellers. Received it quickly, received immediate confirmation and tracking number. Free shipping was included. J&R website is very comprehensive, easy to navigate; clear and uncluttered. Would definitely buy from J&R again."

"Super fast and easy ordering process. Item was shipped out with 12 hours and delivered to me within 24 hours. was packed very well.

Highly recommended. I will be doing all my shopping from J&R from now on. Super impressed with service and speed.

Thanks"

"I want everyone to know specially people who orders items online how efficient and customer friendly this JandR customer service people are. I really appreciate their customer friendly attitude, attention to details and right on the dot deliveries. Thank you guys, "KEEP UP THE EXCELLENT CUSTOMER SERVICE JOB" :))"

"I ordered a Travelon bag in black. I already own the same one in brown. I am very pleased with it. The ordering was easy and delivery was quick. Thank you. We are leaving on a trip, and I needed it fast."