"Excellent service..super fast shipping and products came in perfect shape!
btw - the guy w/the psu problem obviously like to give online resellers a bad name, anyone who reads this should dis-regard his input on jab-tech's rating"
"Extremely quick to ship if you get around the bank phone number for alternate shipping address quirk."
"This was my 1st time ordering from this company, and everything went great, it was just like shopping at NewEgg. I read the reviews here first, and after seeing there high rating I felt comfortable ordering from them!"
"I ordered 6 fans only to find out my employer does not need that size fan but another. Trying to talk to someone at Sales about possibly arranging a refund and new order was not very pleasant. I made multiple calls and left a detailed voicemail to this number ***-***-**** found in Help->FAQ for their sales department and used the online form under Help->Contact Us with the Sales department. Not a single response from their Sales department. I did however email RMA and they were very speedy emailing me back an RMA #. I wasn’t completely satisfied with the restocking fees (1 of 6 items opened) which I've had waived by other website’s so long as I purchase something else. I understand there are costs associated with warehouses and paying employees to package but this definitely didn't help my already tainted view of this company as displayed by their replies to my emails. RMA processing was very prompt after the package arrived and refund. However, don’t ask for a statement/receipt of the RMA or you’ll have to email them back three times with an example of what that actually looks like on paper. I would never do business with this company again nor will anyone else that’s associated with me.
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Updated 2/17/06
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Notice how "RMA processing was very prompt after the package arrived and refund." means I didn't complain about the speed of the RMA. Did he read my review? They still haven't sent me a simple statement of my RMA by paper or even email. Some business have to track receipts when they use company credit cards regardless of creditcard statements. Thank you for reply back to my post so quickly, maybe I can get that receipt your RMA deparment said they would send me.
Here's is a record of the conversation minus the contact info edited. I was frustrated. I'm still frustrated.
http://www.javellan.net/jab-tech.htm"
"The best and fastest customer service I’ve ever experienced in my life being an avid on-line shopper. I ordered a few parts a week ago and unfortunately one part was incorrect. I quickly searched through jab-tech’s website for a phone number but couldn’t find one. I ended up sending an email expecting a reply within a few days, but to my surprise I got a reply within MINUTES!!! The people at jab-tech quickly apologized, sent out the right part the same day and emailed me a prepaid postage stamp so I could send the wrong item back. Normally returning an item would be a daunting task, but thanks to the people at jab-tech, it was a breeze. Thanks Jab-tech!"
"i purchased several items from them and they shipped the same day, arrived the day after!!
this was ups ground also. so i didnt pay for extra services, i asked if they could get it out quickly as i needed it in a hurry and it was more than fast.
you wont find a better place to shop.
"
"Ordered a Sunbeam NUUO 550w Modular PSU - Black Panel from this vendor. Their description on the website indicated the unit had Active PFC. When I received the item, the box indicated that the Active PFC only functioned in Europe. I emailed jab-tech about this - they apologized, then quickly edited the item description. When I asked about being reimbursed for RMA shipping costs if in the event that I return the item they refused. Will never do business with this vendor again.
That's an outright lie, I never said I wanted to keep it. I said aside from the fact that I didn't get a feature that your website advertised in the item's description, that I was happy with the item. I told you I wasn't sure if I was going to RMA it. When you got an attitude, I asked for an RMA number. Look at your customer service rating, I think that tells the story rather well."
"Ordered one item from Jab-tech. Processing took 2 business days, item arrived in 7 days. Not the fastest out there, but shipping was free and the item price was the lowest I could find (from a decently-rated merchant). Very satisfed customer."
"Second Order! These guys are great! My stuff was packaged and shipped right away and came packed very securely. They included a bunch of free samples of foosh energy mints too! A++"
"Excellent service. Ordered on Friday, arrived Monday. Emailed order status throughout the process. Would definitely use again."
"I've ordered from Jab-Tech several times and they've always shipped fast. Never had any issues with the orders."
"They have a very wide range of hard to find items. I was looking all over for a certian fan and they were the only place I know of that carried them. With the purchase I bought a couple of other items that were hard to find or just very expensive at other places. Everything I bought and looked at were at very competitive prices...
Edit: I didn't even mention about how prompt their customer support was... I had a question about something before I bought, so I sent them an email and they replied to me within the hour... I was thinking their offices were closed already and I'd hear back in the morning, but I was happily suprised."
"This was my fourth order from Jab-Tech. As usual everything showed up packaged very well and was shipped very fast. All of my orders have arrived undamaged and in great shape!
My only complaint is the same one I have with all retailers who use UPS. UPS has to be the slowest shipping company there is."
"This was my second order from Jab-Tech in 2 weeks. I bought a ThermalRight SI-120 heatsink and a panaflo fan and was so happy with it that I decided to buy another one for an upcoming build. Their turnaround was quick and since i'm located in Missouri and their in Oklahoma stuff gets here lightning quick. Their website is well laid out with everything easy to find. I wish they had a wider selection of stuff but their prices, shipping, and high quality merchandise will bring me back again and again. "
"Jab-Tech shipped my order promptly and sent the tracking# without my having to ask. The order was nicely packaged with plenty of padding. Great service on my first order with them. Would definitely do future business."