"I ordered a part then found I no longer needed it. They took the return quickly and took care of me"

"Order part that was needed only to receive email days later it was not stocked anymore. Had to order from another suppler to fix my repair."

"The online tool for identifying and ordering the small screws needed was excellent and very efficient. My only complaint was the high handing and shipping fee on a $2.00 part. "

"given wrong part number from Northern Tool, Jacks was fast at exchanging for the correct one, after they researched for the correct one. They did a great job!!!"

"Great and quick service.
Was easy to find part I needed for my compressor.
Tks "

"Thanks for a great shopping experience"

"I ordered a part for my Masterbuilt Gravity Series Cooker on 11/3/24. Not only has it not been delivered, but their last communication to me was they themselves haven't received the part. Today is 12/3/24."

"couldn't use, not worth returning"

"Call yesterday. was told they were checking with their purchasing agent. Still waiting to hear back from their response as to what the problem. When I ordered it November 1, I was told it'd be 10 days till jacks got the part from vendor and then 3 days till I got it. No call back no email."

"No items were ever shipped "

"I made a mistake with what I ordered and a refund was not an issue. much appreciated. "

"I ordered a throttle cover for a leaf blower. Kept getting updates that the product with ship in 10 days, for over 3 weeks in a row. Product has not yet been delivered and there has not been any update on the status. Not saying I will never use Jack's again but this is not a great experience."

"I had some questions about the shipment since tracking wasn't available and a customer service rep responded promptly and communicated extensively with me until the item was delivered. Great experience"

"I have been waiting for over a month and still No Parts!
I had to call to why?
Need to wait a little bit longer.
Most times Jack's is great.
Hope this is just one of those things.
It happens to all sooner or later.
Hope this helps.
Thanks "

"Ordered some parts for an older snowblower. They were quick to deliver. May seem odd to get parts from out of state but nowhere near where I live carried the parts. Very satisfied."