"Lost 3 of 4 muffler bolts on my Troy Bilt mower, and local shops did not stock them, nor could they identify the part number. Jacks was able to find the number, had the parts in stock, and shipped to me in just a few days. Mower running great again, thanx to Jacks! "

"Parts ordered and 2-3 days later they were here, with regular shipping. Exploded diagrams of carburetor and nearby items very helpful."

"I ordered a 1 inch flange for a water pump and it was backordered
I am now getting a survey, asking how my experience was?
I never received the product?

The last thing I ordered from Jack’s for a northern tool item, it took over a year"

"I was able to cross reference OEM part numbers and found everything I needed. Delivered quickly."

"Part came on time and fit perfect "

"Good afternoon,

I wanted to share my experience regarding my recent order. Overall, it was a good experience with fast delivery. However, the belt I received is supposed to be 40 inches long, but the one you sold me is 39 inches. It works, but it's a little shorter than expected.

Additionally, I paid a $32 customs fee that was not mentioned at the time of purchase.

Thank you for your attention to these matters!"

"Fast service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"the filters work just like they should "

"Ordered a couple months ago and have recieved nothing as of today, always an excuse that parts are on back order."

"I made an order for parts 2 months ago and still no parts. "

"I placed an order with Jacks Small Engines for a Husqvarna new chain and bar because I thought I had an issue with my saw and the Husqvarna "expert" online recommended they be replaced with different part numbers. As it turned out, a more knowledgeable neighbor looked at the saw and diagnosed a different problem which worked and only required replacing the sprocket.

I called Jack's Small Engine repair (before the parts were shipped) and they promptly refunded my money with no hassle. "

"Part backordered and still waiting…. Have not received any definite about the date that the part will be here. Needed ASAP…. Would’ve gotten it elsewhere if I known it would take this long."

"Still haven’t received the product"

"I ordered Poulan part 545227501 on 10/24 & it's still on mfg back order? Why not have the MFG drop ship it to me? 3 times I got the same lame excuse. I should have ordered it from e-replacement, they have it in stock. My customer is not pleased with the delay either."

"The part ordered was not available. The projected timeline was not accurate. It never did come in. I had to cancel the order."