"It's been weeks and I have received nothing! "

"Their main office/storefront tells you that you can return parts to them directly once you get the authorization number however when you ask the same question to double check when you get the number the person there says you cannot return to the warehouse directly or return to the storefront and that the item must be shipped back. I live within minutes of their office and warehouse. It makes no sense for locals to have to pay to ship a return part across the street.
"

"Ordered a part on Sept 6. Get notes saying they are waiting for part to come in
… no ETA has been given."

"Major part waiting to ship. Minor connector back ordered for 4 weeks. Despite request, not shipping the important item."

"The experience with the company was great. My only complaint was how long it took the part to be back in stock. Jack's wasn't to blame but the downtime was a big hassle for me."

"Good parts and right parts"

"Ordered cable. Got exactly what I ordered with quick delivery. Happy customer."

"Update was due for delivery October 1 but is now extended delay from vendor."

"I was happy to find the OEM part I needed (starter coil) for an old Briggs & Stratton log splitter. Website and ordering were easy to navigate, part came on schedule, all good. Thanks!"

"Parts came in quickly and correct ...I will be buying from you again..... "

"It’s been 3 months and my package still hasn’t arrived yet. This is awful "

"Part payed for, but not received."

"Easy order... Quick ship! "

"I received the parts I ordered. Mower fixed. "

"Well I believe in customer service, if a ship date is overshot the customer should be notified as to a substitute part or cancellation not left in limbo. Since an expected ship date was given and missed by almost 4 weeks, I think a follow up should be in order. As of now I still have no idea when the parts will be shipped ! "