"I had an old discontinued motor on a log splitter. I had no idea which motor would be an exact replacement. I sent them an email and they responded with the exact model number I needed with the link to order. It worked perfectly!
Trying to find the exact motor on my own. I had never considered the correct one. I'm very grateful for the help"

"Found everything I needed to repair my older Areins Snowblower. I always go to Jack's first to find parts I need for my my yard work equipment. "

"It's always a positive experience when I purchase from Jacks."

"THEY ARE SELLING PARTS THAT THEY DON'T HAVE IN STOCK AND CHARGING YOU FOR THE TRANSACTION. THEN YOU FIND OUT THE PARTS ARE ON BACKORDER FROM THE MANUFACTURE INDEFINITELY AND YOU HAVE TO CANCEL ORDER. THEN THEY CAN'T ISSUE YOU A REFUND BACK TO THE FORM OF PAYMENT YOU ORIGINALLY PAID (CREDIT CARD) AND THAT THEY HAVE TO CUT AND MAIL YOU A PAPER CHECK BECAUSE THEY ARE HAVING PROBLEMS WITH THEIR BANK. SOUNDS LIKE THEIR LIVING ON BORROWED TIME. I ENDED UP ORDERING ALL MY PARTS FROM EBAY AND HAD ALL MY PARTS IN HAND WITHIN A COUPLE OF DAYS. NEVER AGAIN. "

"I looked up my part on line
Placed the order
It arrived in 3-4 days
Was correctly filled"

"I was looking for two bolts for my intake exhaust manifold on my ccka Onan engine, and haven't found any for that engine. Do you have any for that engine. So help me . I got the gaskets from you. Thanks."

"I ordered a Decal, that was discountinued byt the MFGR.
I was able to place the order, get an order number, and was told itme was being processed for extended delay.
I finally had to call (6 weeks later) to find out order was NOT going to be fullfilled.
They offered and processed the refund.

I like Jacks, but I shouldn't be able to order something that I cant get, and I shouldn't have to call to get the order cancelled and refunded."

"Good communication on back order too"

"Correct part, arrived early and fit perfectly. "

"Ordered parts for a water pump that showed available with estimated delivery date of 2 - 10 business days. That was over a month ago. They pushed the date 2 or 3 times until now it just says Extended delay from vendor with no timeline available."

"I needed to revise my chainsaw due to a product design problem. Jacks supplied all the necessary OEM parts. Although several parts were out of stock, they kept me closely informed about the status of delivering those parts. That's great customer service. In the end I got all of the parts and all were OEM quality or better. That's a good product supplier. Thanks to Jacks for being a great source for replacement parts!"

"diagram was easy to follow. parts arrived quickly and correctly"

"Parts said they would be available in a few days. That was a couple months ago. Still not received."

"Thank you! Was able to get carb linkage part that no one else had."

"Jack’s always has or finds the parts I need. They accommodate in any way they can. I will keep coming back to Jack’s for all my do it yourself repairs! Keep up the great work, Jack’s!"