"My parts were back ordered and they kept me notified of the status frequently."

"Excellent experience. It was simple finding the parts I needed and placing the order. Delivery was prompt. Jack’s kept me informed on delivery status."

"It sucked!!!!¡!!!!!!!!!!!!!"

"Ordered a month ago and still no part"

"Taking forever since one part is on backorder. Why not ship the rest and then the one on backorder later? That would be better customer service. "

"Your website was super easy to navigate, and i found my needed part quickly. Unfortunately the part was on a very delayed back order and I ultimately cancelled the order. Sales support was professional and efficient when I cancelled the order and took care of the credit swiftly. I look forward to ordering from Jack's again. "

"Not the right belt that I requested for."

"Still waiting, after one month."

"I feel it has to be very hard to have all of the parts they do and know that the part will fit. I ordered a handful of parts, and two of them are not designed to fit my application, even though I used the part look up and the part was on Jacks list. "

"
Had the impossible to get part at a great price. Fast delivery"

"Got the right parts fast and on time"

"Parts l ordered were never dilived."

"Part said it would take approximately seven business days. It has been over a month as it has been back ordered and date changed several times. Frustrating! "

"They had what I needed and shipped right away "

"After a purchase of an off brand from Scamazon, which didnt work correctly, I ordered from Jack's.
The carb from Jack's looked like the one from Scamazon, with an added feature - the choke butterfly would not close. After contacting customer support, they wanted photos. I took too many , them tried to email them through my device. Customer support said they didnt receive them. I tried several times to send them. I think my file size was too big and I couldn't separate them so that I could only send a couple.
My Son-in-law has better eyes and noticed that the plastic butterfly wasnt inserted into the shaft too far. When he pulled it out, it clicked into place.
I let the customer support contact know about it and told him that I was going to go ahead with the install. Within his reply, he said that they wouldn't take it back after installation.
Fortunately, it is working as it should! "