"Product description was not accurate and after calling to talk to them I realize that they aren’t really worried about helping their customers after they have the money in hand. I asked if there was anything that they could do and they would not discount the product at all or would not cover the cost of shipping back as they didn’t have the correct part that I needed. "

"Still waiting for order ***-***-**** that was placed over a month ago. When I ordered didn't say anything about long delay for parts from vendor. Probably should have just canceled order. "

"Buying from jacks panned out. Parts were correct and the quality was good. Of course, not all parts were in stock and had to back order which was a bit disappointing but did arrive in a reasonable amount of time. "

"Nice site, recommended by dealer. Found the part I needed. Price was high vs Amazon. Will still get other service for mower if I continue to restore it, circa 1981 Wheel Horse."

"Excellent service received part very quickly."

"I had trouble finding the parts I needed to fix my mower. Jacks had the right parts and great diagrams so I was sure I was buying the right part. The correct parts came on time. I have zero complaints and will definitely use them again. Couldnt be happier."

"Thanks for fast shipping."

"Parts on extended back order and we need to look elsewhere.

Pursuing refund and cancellation of order
"

"Parts delayed for also a month, should have been notified at time parts were ordered."

"Great service, super fast delivery!"

"Great products, reasonable price and very fast delivery. I ordered and received the perfect parts to repair my old lawn mower. Website easy to navigate and prices reasonable. Will use this company again."

"Ordered parts, paid for parts, 3 weeks later received an email I can’t get parts. "

"Still waiting on order because was out of stock. However they have kept me informed of the situation and will ship to me as soon as received."

"Jack was very nice and did a great job."

"Overall my experience has been good. I have not received my order yet though not through any fault of Jack's. I am awaiting a backorder from Jack's supplier. There is not much Jack's can do until the part comes in. Jack's has done a good job keeping me informed as to the status. "