"When I realized my 1961 and 67 engines were not restorative I was able to cancel my order before it was shipped and get a confirmation. Thank You. You're the best."

"I had no problem with finding the exact parts, very informative website, so you know what you are purchasing.."

"Jack’s Small Engines had ALL the parts I needed for repairing my Craftsman riding lawnmower and at VERY reasonable cost / price . Jack’s customer service is very knowledgeable and professional and their service was very quick as I had my needed parts shipped to Alaska and received my parts in FOUR DAYS. I would recommend Jack’s Small Engine service to ANYONE - THEY ARE GREAT "

"Right part good price and fast"

"Ordered cancelled after I got emails saying that it's being order and their waiting for the parts to come in."

"fit my mower and is working fine"

"Parts I ordered were as described and delivered in a timely manner. Excellent service."

"Shipment was delayed and cost a timely repair for a customer."

"I ordered three different thing on separate orders and they were all exactly what I ordered and in a very timely fashion. "

"I had to order two small parts for the front wheel drive on my Snapper High Wheel mower! One was a retaining ring and the other a Pin! After six weeks and getting updates from Jack's I finally went ahead and cancelled the Pin that was on back order from the manufacturer and getting them to send the retaining ring ahead, I made my own Pin that goes through the axle and holds the drive in place!
I know it's not Jack's fault for the part not being delivered in a timely manner. To bad something like that can't be verified before your payment goes through so it doesn't have to be refunded!
And as always Jack's customer service is top-notch! "

"were not told parts were unavailable until I called to see why we had not received them ( a month+ after ordering) the parts that were available came in two separate shipments and it took a very long time to get them. Helpful when I called, but really wish they would have communicated re the items they were not able to get for us"

"1990 JD STX38 mower still running strong after cutting tall grass on acre of lawn, broken carb linkage was lost during mowiing. Amazzonlying finding new origional linkage so easy for durable mower that has had simple mantainance for 35years. Only part I have to buy besides this linkage was Ignition control unit 10 years ago, were general items gas, oil, battery, belts.spark plugs, and tires etc. Thank You shipping parts so quickly mower was only down 9 days."

"I preferred a couple pretty simple parts OVER a month ago and I’m still waiting!!
If this is the way your company does business. I have doubts about your future!!
This piece of equipment belongs to my Son and I’m TRYING to get it fixed for him. It this is how you do business. I will never be using your company again!! I’m a member of the Spokane tribe of Indians. We have literally hundreds of thousands of dollars worth of small engine equipment. It would be very difficult for me to recommend you for any future purchases."

"the want to act like any part they dont have is a 'back-order' and hold shipping for everything
10 days after i ordered i had to Contact them and Tell them to ship what they had
And i had to Cancel the so called back-order that is really a Pre-Order since they Knew they did not have it at the time of sale
all to get my lawnmower fixed in a reasonable time frame"

"Unlike most companies they actually answer the phone, short wait time and are polite."