"Bought a Mayhew inner tie rod tool from JB tools on Amazon. 6 months later it stopped working. Contacted Jason the owner of JB tools for info on a warranty claim. He directed me to the mayhew tool website. First thing I see, there is a 2 year satisfaction guarantee and that the directions from the manufacturer said to return it to the retailer for exchange. JB tools refused to honor it. I then contacted Mayhew directly and was told that JB tools has to honor the warranty and that they(Mayhew) would reimburse JB tools for the exchanged it. For reference this is a 60$ tool, relatively inexpensive as far as Automotive tools go. Again JB tools refused to honor it and when I contacted Mayhew again with this problem, JB tools( Jason, the one man show) flat out lied to Mayhew rep and said that I had refused to send the old tool back and that is why they were not honoring the guarantee. Now when I confronted Jason he gave me some bs and back pedaled considerably. Eventually he did honor the manufacturer warranty but only after 3 weeks of emails and phone calls. Rude emails at that. I would not recommend buying anything from this seller. He does not have the slightest regard for customer service. Nor does this "company", and I use this term loosely, have any regards for the garbage they sell. Buy at your own risk. Worst experience I've had in 10 years buying on Amazon. I'd give them -5 stars if it was possible.
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"The site is user friendly. I found within minutes what I wanted. I have been to a dozen websites and this one is the BEST! I'm looking forward to receiving the product. I'll leave one more review when I received this shipment. Thanks for having exactly what I was looking for. Sharon from Hilton Head Island, SC"
"New Customer. Order setup and ease of input was straioght forward, fast and easy. Good Job"
"Have not received the product yet, just ordered it and the website was easy to navigate, order and checkout. Will give a more detailed review after I receive the product I ordered."
"Still old school and rather place an order with a live person"
"I was shopping for a Streamlight Stinger in RED, and J&B Tool Sales had the best price! They also had the PayPal payment option for a speedy check out!! Definitely will be doing business with them in the future!"
"Bought a item on sale, they sent me a different item claiming they made a mistake on pricing. The item they sent me could have been purchased at a lesser price point than what they charged for it. By sending me an item I didn't order or want, I actually lost money having to purchase packaging to send back to these clowns who think they know you would be more than happy to receive something from them even if it's not what you ordered or everyone and their grandmother sells for cheaper. Stay away from this "business.""
"easy site to order from low price with fast ship"
"Quality merchandise at a great price. User friendly website makes shopping easy."
"Found exactly what I was looking for easily.
Checkout a breeze."
"I just created an account and proceed to purchase a hard to find item that this merchant sale at a very competitive price. Used my paypal account to pay and the whole process went smooth and quick. Now I am keeping this website on my list of favorites for future purchases."
"Great prices, free shipping and easy to navigate website. Thanks!"
"Great Website!....Fantastic price!"
"We've been getting the Transtar windshield urethane from J&B Tools for a few months now and they continually have the best product at the best price-- and we've tested a lot of the competition. Also love that the shipping is free over $100. Will continue to place all of our orders here! Highly recommend"
"Once again, great selection and great prices. Thank You."