"Loved the quality! Great selection, with prompt shipping and outstanding price! "
"My dress arrived a couple of days ago, and it is more than I could have imagined!! It arrived less than two weeks after my initial order. I used custom measurements and it is a perfect fit. The beading and detail is perfect and better than I could have hoped for. Nobody can believe how amazing it is for the price. I would recommend you to anyone!"
"The address arrived exactly as advertised and was even more beautiful than the pictures. I must say I have been more than pleased with my experience as a jenjenhouse client"
"The dresses made by this company are excellent my Grandson's fiance had three bridesmaid dresses made and they are perfect. I as an elderly lady chose a beatiful dress but made a mistake as I didn't realise that the bust was already installed. will be able to adjust and because of my error I was offered a 15% reduction in the price. Very satisfactory. Excellent service."
"The JenJenHouse is wonderful!! I have ordered several items, and I am please with the quality and the GREAT customer service. They really go above and beyond to make sure you are pleased and happy with their products/purchase. I will recommend this company to my family and friends!"
"After a nervous wait unsure of what we would receive or if it was just another scam company were thrilled to bit s with the dress when it arrive on schedule. Wow was our first reaction, it was absolutely PERFECT exactly as pictured and fits like a glove. Thank you ladies at JenJen House, I have no hesitation recommending your company."
"My experience with Jenjenhouse was, in a word, terrible. While I do not know if most people have a problem with their dresses or not, I do know from personal experience that, if you DO happen to have a problem with what you ordered, they will not help you, even as far as they claim to in their refund/return policy.
I ordered a dress from them a month ago; I was measured twice and ordered a custom-sized dress to make sure it fit. I got the dress, and the bust was 3 inches larger than my specifications, and the waist was 2 inches larger. I didn't even bother measuring my waist, because the dress was made to be flowy at the bottom. The zipper also didn't go up the last two inches or so of the dress, but I ignored that because, even if it did, the dress wouldn't have fit. I emailed jenjenhouse promptly and explained my issue, and instead of saying "OH, ok, we'll give you the 40% refund we give to people who had a size discrepancy of greater than 1 inch in either direction", they refused to believe the dress was made incorrectly, responding with every picture I sent of the dress measurements with some of their own that they supposedly took during a "quality-inspection", which could either be a picture of my dress or not; I don't know. I am continuing to fight with them about this issue, and will continue to do so until I am satisfied. However, the fact that I even have to work this hard is despicable, especially for an item that was so expensive (I have only bought one thing that was more expensive than this dress, and it was a brand-new Ipod touch that I got a year and a half ago). I am terribly disappointed.
EDIT: About 4 hours after I posted this review, a jenjenhouse.com worker called me and said that, after reviewing my case, the manager gave me 2 options: I could either keep the dress and get a 40% refund, or I could return it and get a full refund. Since I do not want the dress, I will return it and expect a full refund in return. They're sending me half of the refund right now, actually, and so I know that I'll get my money back. Its great that I'm finally getting what i was hoping for, and I will let you all know if things continue to go smoothly."
"My order was processed promptly and the dress and shoes fit absolutely perfectly! The measurements were spot on! I asked that the dress not have any extra length added and the length was also perfect. All in all, JenJen House did a beautiful job."
"I ordered a dress and was nervous as I had heard bad reviews of other websites but has friends that use jenjen house and their dresses were lovely! I had no need to be worried as when I got my dress it was perfect and fits well! I also got my younger bridesmaid dresses from there and will be getting my older bridesmaids dresses from there and have got accessories from there.
Everything comes put even better than the picture and whoever makes them is very skilled and I can only reccomend this site to everyone, I also got the items before the expected time! Cannot fault them at all as they answer all your questions very quickly as well! "
"I odered this dress for my God daughter, she is 16 years old, and she absolutely loves it. She will be happy on her graduation. Thanks Jen Jen House!"
"I bought my dress in April 4 2013 and I received It on time . I wore it with my niece wedding and every body said nice dress ,one of them said all of the sponsor u had the nicest dress, so proud to hear . I love it the fitting is perfect even it's not costume made. Thanks JenJen ,I will highly recommended to all my family and friends."
"We were very pleased with our experience with jenjenhouse.com. The prices of the dresses are very reasonable and we received the dress in a timely manner. We had the dress be custom fit and the fit of my daughter's dress was perfect. Modesty is very important to my daughter so we asked the company to raise the neckline both in the front and back. The fee for the alteration was very reasonable and the dress looks beautiful. Thank you jenjenhouse for helping my daughter maintain a high standard of modesty. We will definitely shop for dresses at jenjenhouse again."
"Amazing service and delivery time. I recommend this to anyone.
Although, it would have been nice if they had a message to reiterate all customization so any mistakes could have been detected. Also, there was a bit of a communication barrier, but this was not too much of an inconvenience."
"merci a vous ! je suis ravie de mon achat !!!!! ma robe est tout simplement parfaite. "
"I want to say the greatest Thanks to all the team of JenJenHouse.iam so saatisfied of my order....The dress is wonderful, the quality is the highest. And I'd like to say for everybody who helps me make my wedding day the most wonderful and unbelievable. THANK YOU!"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear chelbanna,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
It is really a pity to hear that the dress is a little big for you. After rechecking your order and the pictures taken by our Quality Control Department, we can assure you that we do make your dress in the correct measurements. Anyway, we are not here just writing to shoulder off our responsibility. I have reported your case to our manager. She will take over your case timely. And I believe she will surely work out a top solution for you. Please kindly do not worry about it.
Thanks very much for your time. Please feel free to contact us for anything else we can help.”