"I was nervous waiting for my dress from JenJenHouse as I haven't ever ordered something like this online. I thought the dress wouldn't arrive in time (I live WAY up north!), or if it did, I wouldn't be happy (either it didn't fit or it was cheaply made cuz of the unbeatable price), so my niece lent me her $1500 wedding dress as a back up...HOWEVER, I received my dress 5 days prior to the time I requested AND the wedding dress was stunning! I still can't get over it and can't wait to wear it on my big day! It looks just like in the picture, but better (dress #002004436 on jenjenhouse.com). Absolutely zero alterations required! I'm soooo amazed and soooo thankful at the work put into my custom made dress. I'm also so very proud that its custom made and not off the hook. Its a keepsake forsure! Excellent job jenjenhouse!"
"I would like to express my delight at receiving the most perfect dress in the post the other day.It is just a wonderful fit & im truely so excited & happy with it Im thinking of ordering another one in a different colour.Thank you again & your service & website should be commended because I am one very happy customer who will be recommending you to all my aussie friends.Tennille :)
"
"Was anxious about ordering from Jen Jen House as didn't know what the quality, service etc would be like and as I was ordering my wedding dress was obviously nervous about it. I didn't have to worry my order arrived with 12 days of placing it. The quality and workmanship of the dress was excellent and it fit perfectly. I am extremely pleased with my purchase."
"Beautiful
This was the first dress i bought online and from your site and i will definitely be buying more!
AMAZING quality!
i ordered this dress with custom measurements. it came too big - which is a good complaint. i have to get it altered but considering how quick it arrived and the quality of the dress i do not mind at all!
I will be buying from you again. thank you!"
"I ordered a wedding dress through JenJenHouse. I was very happy with their communication and service. The dress was great. The quality of material was amazing. I did need to get some alterations done to the size, it was a bit too big. Although you would rather it too big than too small because it was easy enough to get a dress maker to taylor it to fit me here. Saved lots of money buying through JenJenHouse. Excellent choice for wedding dress. "
"I was extremely dissatisfied with my experience with this company. I ordered a dress for my mother one size larger so we would have room to take it in for a good fit and the "size 8" dress showed up with a waist size comparable to my size 4 dresses, needless to say I attempted to contact a customer service representative and the website does not provide a phone number and when I filled out a form online I was told they do not accept returns which is ludicrous. I shop online for clothes regularly and never have I encountered anything like this."
"I ordered my wedding dress on Sunday, received word that it has been shipped on Friday and received it on Monday. The dress was made to my custom measurements and fits perfectly. Even the length is just right. The quality if workmanship is superb - I can find absolutely nothing wrong with the dress.
I would highly recommend JenJenHouse.com to anyone who needs a good quality formal dress."
"I've purchased a dress for a school debutante. I received it just today and it is in excellent quality. The material is thick and the dress fits me perfectly as I have chosen to do custom size. The dress is warm underneath. There are convenient pockets and the dress looks great. I am satisfied with my purchase and I would recommend this simple, neat dress."
"I ordered a dress in chiffon material and the colour of watermelon, when the dress came the colour did not suit me it was a standard size and supposed to be knee length i am 5ft 7 and it was calve length much too long as a previous customer has said the whole front of the dress was padded this is not stated in the description i have a large bust so made me look really heavy i requested a return ticket as it says you can i put photos on they say i must get it altered myself but to alter it would mean undoing the whole front of the dress, they lead you to think u can return items but basically you cannot, false advertising, they take ur money and will not take anything back and considering you only order off a photo and standard sizes not even made to measure i think this is realy bad, i was of the understanding that i could return if it wasnt right how wrong was i.. Do Not order from these unless ur absolutely sure its what you want cos its a lot of money to spend with no returns policy very unhappy customer. "
“Dear Margaret,
Thanks for your support at JenJenHouse.com!
Regarding your issue, our Customer Care Department representative has contacted you via email. Please check your mail box.
We would appreciate your early reply.
Sincerely Yours,”
"Absolutely love my address. Very good fit and quality. Excellent delivery and customer service
thank you jenjen"
"I was absolutely amazed at the quality and beauty of my dress when it arrived. I didn't know what to expect as it was my first time ordering through jenjenhouse.com, but I'm telling you - the dress is absolutely STUNNING! I received compliments all night at the ball I attended, nobody could believe the cost of the dress as the quality was far and above that of the price!!! I will definitely order more dresses through jenjenhouse.com again in the future - amazing!!"
"I am SO happy! I was very concerned about ordering the dress to the biggest day of my life without having to see and try before purchase.
I ordered the dress on 6/6 and I already had it on 18/6, despite it was custom sized. I was really excited to try it, so I opened the package, and 2 minutes after receiving it, I stood with the dress of my dreams. I have never felt so beautiful, so it can't be anything but the right dress. I feel so lucky to have got such a beautiful dress for almost no money!
It's not the last time I will order dress from JenJenHouse and I will definitely tell others about this success. The best recommendations from me :-)"
"Im extremely happy with my order. my dress looks incredible, and alot better than anything I tried on in bridal shops in stockholm. and a fraction of the price. and to top it off I also got perfect shoes also. This dress is going to make my wedding perfect. could not be happier"
"We bought two dress and they are just great....well made and fitted perfectly as the dress we purchased where made to measurement sent. Would highly recommend these dresses. Most impressed."
"bonjour, je tenais a vous dire que j'étais très satisfaite de ma robe, vous avez bien respecter les délais, la taille est parfaite la couleur aussi merci!"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear Lorena,
Thanks for your support at JenJenHouse.com!
Regarding your issue, our Customer Care representative has alreay learned the details and given you a reply. Hope you can check your mail box at your earliest convenience.
Your early reply will be highly appreciated.
Yours,”