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Verified
5/5

2012-06-18

"I have ordered both my wedding and bridesmaids dresses from JenJenHouse and am 100% pleased with the quality! The are affordable dresses but amazing quality! I will be recommending all my friends to use this site for weddings and anything formal, from now on! Just beautiful dresses at amazing prices!!"

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Verified
5/5

2012-06-18

"My dress arrived yesterday and it is PERFECT! I am so happy with it. Thank you so VERY much. I love everything about it. The colour is beautiful, the fit is perfect, beautiful quality and the speed with which you made it for me and it arrived here in Sydney is AMAZING!

This is the fourth time I have purchased from you and every time you have been wonderful.
Many thanks, Karyn Eyles-Balukea
"

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Verified
5/5

2012-06-17

"Superbe
Apres multiple essaie en cabine cjez des marques de robe de mariée francaise, je me lance sur le net.
Mon futur mari prend serieusement mes dimensions et nous les traduison en pouces.
Je trouve cette robe as cher et superbe. Moins de 15 jours pour la confection et la recevoir ce matin.
Elle est magnifique bien enttendus quelques fils depassent a couper comme sur totu vetement meme acheter en pret a porter en france. Du sur mesure confectionner par ses petites mains asiatique bien douées.
Je recommande vivement jenjenhouse et je repasserai commande chez eux.
PS : pas de taxe a l'arrivée a payer et suivi colis Fedex exellent
"

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Verified
1/5

2012-06-17

"I ordered a dress and I am very dissatisfied with the product. I ordered a silver, chiffon dress and what I received was nothing I expected. The dress is not silver. It's a dull gray. This is far from my choice of colors. The dress is heavily lined, which makes for a very bulky fit. It is not at all a flowing dress that chiffon would give the effect to be. I used the custom fit option and my dress is way too long, and would need to be taken up. I feel any alterations would compromise the overall fit of the dress. Not happy at all! Also, I am not happy with "customer service." I tried looking for a contact number to speak with someone about the matter; does not exist. I filled out the return form which doesn't give any confirmation as to whether the form was received. "

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Rep reply posted 2012-06-19
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Linda,

Thanks for shopping at JenJenHouse.com!

Regarding your issue, our Customer Care Department representative who is in charge of North America Market has contacted you via email. Please check your mail box.

We would appreciate your early reply.

Sincerely Yours,”


Verified
5/5

2012-06-15

"Highly recommended. This dress is just as beautiful as in the pictures! Also it arrived in only 14 days! The pictures appear to be button up or zip up but I wanted tie up as it is in the description and it does have a beautiful tie up back which I like because if I loose a little weight it will still fit. The fabric is good quality and light weight which will be perfect for my destination wedding. The bead work detail is gorgeous. I would have paid thousands more in the store. I also purchased a veil which is great quality as well. I was very skeptical but so glad I took the chance. My only complaint would be the cut of the tool at the bottom was a bit choppy but very easily fixed. Also beware of paying duty fees. I am from Canada and paid $75.00 duty but it is still totally saving money in the end. Thank you JenJen house I will be ordering my bridesmaid dresses from you now for sure!!"

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Verified
1/5

2012-06-13

"NICHT BEI JENJENHOUSE BESTELLEN!!!!! RIESEN FALLE!!!!!

habe leider auch den fehler gemacht und bei jenjen ein kleid bestellt. die qualität ist alles andere als gut und entspricht überhaupt nicht der abbildung!!! habe ein return request gemacht und seither absolut nichts mehr gehört!! überlege mir den kreditkarten betrag sperren zu lassen. Darf man das rechtlich?
"

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Verified
1/5

2012-06-13

"I will never shop from them AGAIN! I paid for tailor on my dress to fit & it came too big,to long! Than the dress came after my important day!!! lucky I was smart Enough to say I needed it before my actually important day! the dress didn't look nothing like it did in the picture,! You could see glue on the dress! The sad part is that this dress was for my prom :( I had to pay more money to take it to go get fixed smh If my prom wasn't in 3 days I would have returned it!!!! "

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Rep reply posted 2012-06-14
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Minnie,

Thanks for your support at JenJenhouse.com!

Our Customer Care Department representative who is in charge of North America Market has contacted you via email. Please check your mail box.

We would appreciate your early reply.

Sincerely Yours,”


Verified
5/5

2012-06-13

"Hello.
I've just received my dress from Jenjenhouse and I'm very satisfied with it. The dress is very beautiful and it fits perfectly. I ordered it the 25th of May and it arrived the 12th of June. Not bad at all, considering it was shipped from China and all the way to Norway. I can strongly recommend shopping at jenjenhouse. The products and service are impeccable
"

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Verified
5/5

2012-06-12

"I ordered a dress on 25th May for my wedding- not a gown but a lovely cocktail dress in champagne tafita- I ordered it made to measure and it arrived within 3 weeks- its beautifully made and they kept me informed every step of the way. they even did the little extra touch I asked for at no extra cost- my order was about £100 and I had to pay £11.00 in import duty-- well worth it and a bargain with good service."

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Verified
5/5

2012-06-12

"Thanks so much for the bridesmaid dress you made!! It was a perfect fit and looked FANTASTIC!!!! I will definatley be purchasing again through JenJen House and have already told my friends about this website who instantly bought some dresses!!"

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Verified
5/5

2012-06-11

"Very happy with my purchase, the dress fits perfectly and I received it within 10 days of ordering. Thank you :)"

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Verified
1/5

2012-06-10

"Attention aux acheteurs français!
Nous avons commandé une robe sur ce site ne sachant pas qu'il était chinois.
Produit non conforme et, malgré les engagements contractuels pris, silence radio quand il s'agit de nous permettre de le retourner et de nous faire rembourser. Démarche judiciciaire en cours de mise en oeuvre, ainsi qu'auprès de la DGCCRF.
Si nous obtenons gain de cause, je l'écrirai...
"

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Rep reply posted 2012-06-13
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Cher Nicole,

Je vous remercie pour votre soutien à JenJenHouse.com!

Notre service à la clientèle représentant du ministère a pris connaissance de votre question et votre billet a également été répondu. J'espère que vous puissiez le vérifier le plus vite possible.

Cordialement,”


Verified
1/5

2012-06-09

"Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, send you a cheaply made dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it."

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Rep reply posted 2012-06-13
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Stephanie,

Thanks for your shopping at JenJenHouse.com!

Our After-sale Department Representative has already replied your ticket regarding this issue. Hope you can check it at your earliest convenience.

Sincerely Yours,”


Verified
5/5

2012-06-03

"the items is exactly like in the picture i am happy with my dress!thank you jenjenHouse!"

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Verified
5/5

2012-06-01

"Hi! I ordered from Jen Jen House for a dress for America's Distinguished Young Women. I love it! They have so many different options for colors and when I got mine tailored, it fits me perfectly. Although I don't even need another dress at the moment, I am shopping months ahead to buy a dress for prom. I am absolutely satisfied and I adore my dress!"

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