"Honestly, the ring looks better in person than it does in the pictures! My fiancee has been getting nothing but compliments about this ring. The detail is actually beyond what I had expected as well. Great work, Jeulia! Even as someone who shops online regularly I was unsure whether to risk purchasing such an important item online without viewing it first but I can honestly fully recommend Jeulia to anyone looking for quality silver rings."
"My package arrived a couple of days ago thank you and my mom love it!! "
"Thank you. I received my beautiful bracelet and I love it. "
"Many many thanks for such brilliant customer service, super speedy and just a perfect product."
"Ring arrived today and is perfect.
Thanks again for customer's help along the way. Top class service."
"I’ve received the rings yesterday and everything is as ordered.
Many thanks."
"I have received the order and it was awesome! Appreciate it"
"When I got home yesterday the package was in my mailbox. My mother really loved it. Thank you"
"Thank you, this has been a great experience working with your company. I look forward to receiving my new ring and buying from you in the future. "
"The order has been received and it is just lovely. A gift for my grand-daughter on her 12th birthday. She will love it thank you. "
"The rings have arrived and they are beautiful, thank you for the brilliant service. "
"I have received my order, i'm so happy , it's wonderful, thank you so much, have nice time see you soon"
"Thank you for being so helpful! We got the package today and it was beautiful!"
"I ordered a ring from the site in South Africa with free shipping, now I get ransomed to pay an additional value for customs clearance from a different company in Dubai!!??
Customs clearance from a company in South Africa???
I now have no alternative but to pay this foreign company and to top it off you have to send them ALL your credit card info including CVV number!??
NOT A LEGIT COMPANY!!!"
"Not a good experience with this company! Beware before you buy. I ordered a ring, wrong size was delivered I had to courier it back which was $85 to return.
When they received it apparently parcel had been tampered with and ring and was missing.
Very suspicious! So I’m out of pocket over
$200 with no purchase!
Very poor considering it was not my fault the wrong size was sent!"
“Hi, we understand your frustration and are sorry for the experience. We have offered some compensation as the wrong size was sent before. We are sorry that the returned package we received from you is empty. Could you please kindly open an investigation on your side with your local carrier company so we can solve this as soon as possible? We will do everything we can to provide you with a better shopping experience, please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue. Thank you so much.”
"I have ordered from this place so many times and never been disappointed or unsatisfied. This time however, is a whole new deal. I placed my Order a month ago and I am getting the run around about why it is still processing! I paid for the order, it has been taken out of my account the same day literally 1 minute after placing it and it is still just “PROCESSING “ I am super angry! It was supposed to be sent to someone who lives far away and is now back to their house so now I will pay triple the cost of the order just to ship it to them! Is Jewlia going to pay the shipping to get it to them? Ya right! I want my order and I am so over waiting this long!! "
“Hi, many thanks for your continued support. We can understand your frustration and sorry for the experience. We’re doing our best to make sure customers receive their items as quickly as possible. Sincerely hope for your kind understanding. We have already updated the address according to your request. Please send us a support request to our Customer Satisfaction Team and we can send you the finished item firstly. Then, send the rest out once completed. Sorry again for the late. We are looking forward to hearing from you soon. Thanks.”
A rep from Jeulia, jeulia, has responded:
“Thanks for sharing your experience with us. Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong. We are an international trading limited company. Sorry that the shipping method you choose is Express, which may incur tariffs. Generally, we do everything in our power to ensure that our customers don't incur any duties, taxes, or other fees. However, there are situations where customs may detain a package, and in these cases, our customers may need to pay the duties according to the levying rules of their country. We hope you can provide your local customs with the information they require to get your package as quickly as possible. We will do everything we can to provide you with a better shopping experience, please submit a support request to our Customer Satisfaction Team(service@jeulia.com) so that we may help you resolve this issue. Thank you so much.”