"Fast shipping, great follow up and personal emails if they cannot source some of the old parts I am hunting for.
Will keep ordering from them as I know I am going to get parts fast and a follow up if they don’t carry it.
Great parts Dept!!!"
"From start to finish, top notch. "
"Parts selection and prices are great. Shipping charges are way too high, the only complaint, and would be 5 stars otherwise. "
"Hard to find bolts were in stock at a much better price than anywhere else. Shipped out fast - Thank you!"
"great parts service for my 2004 vw phaeton w12."
"Great service, fast turn around time and great pricing. My part arrived sooner than expected. I will continue to use Jim Ellis VW for ALL my future dealer related part purchases.
Stephen Banta "
"I found exactly what I was looking for very quickly and easily. The site is very easy to navigate."
"Had tons of questions on my parts order and everyone I spoke to was knowledgeable and helpful.
Much appreciated were the follow-up emails and links to their website which helped me identify things and buy only the parts I needed for my Volkswagen project."
"Shipping costs are way out of line. Paid $50 for a $15 USPS flat rate box. Complained, no help."
"I bought a couple of time from Jim Ellis and the service is really good."
"The BEST online resource for VAG parts (if you’re looking for parts by the OEM). They maintain the best part schematics I’ve been able to find with old/new part #s and applicable vehicles. Oh yea, and you can’t beat the price!"
"Ordered part Wed. morning and received it Thur. afternoon. I do wish they offered some shipping options w/ different prices, as well as an option for local pickup."
"purchased two wiper washer parts, put them on our 1999 Rialta RV, installed them while camping, now I have windshield washers that work to clean my windows..
quick service, parts fit : one happy camper "
"Contacted 1-800 number to receive correct part number. Given wrong information. Ordered wrong part. No viable recourse for correction."
"Needed replacement lines available, arrived quickly (from Atlanta, Georgia to Pennsylvania in 2 days) & were correct parts. Very satisfactory experience."