"I purchased some parts from this dealer, and have purchased previously. The parts department is always helpful and give me great value, along with great service"
"Great service, courtesy, helpful,never ordered online first time "
"The parts where easy to order and both shipped and arrived before I expected.
I am very satisfied and will gladly do business again.
-Sheldon"
"Received in a timely manner. Would definitely use them again."
"The Jim Ellis VW parts website makes it fairly easy to step through the process of finding parts for you VW vehicle. If you are concerned about identifying the correct part for your model and year, simply call their service department and they are happy to assist you, just make sure you have your VW VIN. Ordering parts through their website has saved me up to 1/3 of the cost for the part including the shipping, if I had purchased from a local dealer. Parts are usually shipped within a couple of days and have been delivered quickly. One time I placed an order for the wrong part from their website, they reviewed my order, cancelled the order and sent me an email with the correct part number. Jim Ellis VW is the place to get your VW parts online."
"The on-line parts service is great. Clear, concise, quick and cost-effective.
If VW wanted to really make friends, they'd turn the Ebahn service software system over to Jim Ellis. In contrast to Bentley, Jim Ellis knows what service is."
"I tried to order a headliner for my car, and thought it was the right part judging from the confusing diagram on their page. I got the part, paying $18 to ship. But when it arrived it was the wrong part. I called and they said to send it back. But they made me pay the shipping to return it. I figured well, they'll at least refund me my initial shipping cost. But no! I had to pay the $9 to return it, then when they sent the refund it didn't include the $18 they'd (overcharged) me to send. I called to complain and ask why and they said simply, "that's our policy." So I told them I'd not do business with them again. "
"Parts came quick and couldn't be happier. "
"I order parts from Jim Ellis VW parts, and everyone there is helpful, and great to work with. I happy to order from their web page and pickup parts at the parts window. Well worth it "
"Direct fit, low cost, and speedy delivery "
"Great service at a substantial savings as compared to the local VW dealer in Cedar Falls"
"very happy with their service an parts good prices my hats is off to them"
"factory parts at a great price. Excellent value. Worth the wait."
"Very happy to order parts from Ellis VW. With exploded views and easy search I know I am getting the correct part. The prices are also very competitive. Once ordered, I was kept in the loop with persistent order updates. Very very pleased with this company. "
"All good. Easy to buy, great communication and quick delivery. Will look to them for all my VW needs"