"Site was user-friendly, moving between screens was quick, product pictures were clear/precise"

"As I said, the experience on the site is extremely sub-par for this day and age. The product descriptions are much too brief so I had to try and chat to get more info. This took way too long and I am doubtful whether I received accurate information. There is only one picture of each sweater so I am unable to determine if they have the features I am looking for. It makes me doubt that the CEO of Jos. A. Banks ever uses their website. I recommend that they shop on Amazon to for a role model of what works well. I had a gift card to use (from a store return) and it was unclear which number to input (couldn't tell if it was the serial number or the number underneath the bar code). This is an easy fix that made the shopping experience easier for customers."

"Very good. I always enjoy shopping at Jos A. Bank and I always find what I need with their great selection, and great prices."

"like the clothes, like the website, survey is too long"

"It was excellent, and I shall come back when I need to order more clothes."

"great prices and good style"

"Good selection of quality merchandise at fair prices."

"Frustrating to load up images and info only to find the item I want is not available in my size. Otherwise no problems"

"I have been a JAB customer fore 30+ years or since I moved to the area. It is the first apparel store that I think of & go to."

"Your live chat agent Austro was very helpful. The store clerk on the phone was cordial but didn't offer to order the pants after telling me they didn't have the size I needed."

"I enjoy saving time and money"

"It was a great experience."

"Overall fine. I’ve had a recurring problem when trying to complete an online purchase. The site gets hung up on a portion of the order and won’t complete the transaction. Makes me reluctant to shop on the site again."

"I think if you are trying to reach a vast majority of men shoppers your customer service/online has to get better. I know several people that will shop with other retailers because of you lack of customer service."

"It was great. I love your clothes. I prefer shopping in stores to see, touch, compare the clothing. The online experience was great, too, though."