"These guys stink! I've never written an online review before, but these guys are SOOOOO horrible I absolutely had to. They totally screwed up my order for the funeral of an 80 year old decorated WW II veteran by sending a "fairy garden" (!!!!!) arrangement instead of the French garden FTD arrangement I ordered. They promised to rectify and give me a $10 credit to my order. They did have the local florist who fulfilled the order redeliver, but the florist must have told justflowers that this was an additional cost to them so justflowers told me the were rescinding the $10 credit to cover the local florist's extra expense. What?!!!!! And these are the highlights, folks! Lots of other stupid stuff went on with this order. Don't buy on this site!!!"

"I wouldn't buy a bubble gum ball from this florist!!! Below is my e-mail communications with Just Flowers regarding their Bellevue, Washington store. This is the absolute worst florist I have ever used and the worst flower experience I have ever had. The arrangement I ordered cost $63 plus change. The arrangement delivered was worth at most $10.00, and I'm being generous in that assessment!

"I have already been on the phone this morning speaking with one of your representatives regarding this ongoing troubling issue. I asked to speak with a supervisor and was put on hold for a very long time and then the call was disconnected, without my being able to speak with the supervisor.

After having spoken with 3 of your representatives yesterday and conveying verbally my anger to each one regarding the floral arrangement sent to Ms. Johnston on Friday, March 13th (see e-mail below), I was assured by each that a new arrangement would be delivered to Ms. Johnston yesterday, but that the flowers would not be the same as the dead ones sent on Friday the 13th and that they would be of the long lasting variety. I was also assured that the floral arrangement would contain more flowers than were delivered originally, in better, fresher condition, and in an appropriate vase. I was also told by 2 of the people I spoke with yesterday that the old arrangement would need to be retrieved and returned to the florist when the new arrangement was delivered. I was asked for my approval in this regard, which I gave to your representatives. I made it clear that I and/or other members of the family would be following up on the condition and type of arrangement delivered yesterday. A new arrangement did arrive.

I don't know if you can possibly imagine my dismay, frustration and anger when I learned this morning that the "new" arrangement was the exact arrangement as the first one, including right down to the small bud vase used (not the same one shown in the photograph of the arrangement on your website, and about 1/4 the size advertised). Yesterday the delivery person dropped the new arrangement off at the reception desk of the nursing home and left without picking up the old arrangement.

I was told by your representative this morning that the florist could deliver yet another new arrangement. I declined. Why, on earth, would I want that to happen? So Ms. Johnston could have 3 exact arrangements in a row, in different stages of floral death? Perhaps to remind her that she too is in one of those stages of death? Oh yes, I have explained to each person I have spoken with that she is dying and has at best a few days to approximately 2 weeks to live. However, her mind is as alert and clear as ever.

This service (and I use that term very loosely) provided by your Bellevue florist is beyond deplorable, despicable, disrespectful, hateful and a complete and total theft, not only of my money, but also of the special essence of the moment the flowers were intended to bring. Your Bellevue florist has stolen all the joy from what was meant to be a sharing of a sad and special time that should have belonged to two people in the process of saying their final good by!

I absolutely demand a refund of every dime of my original purchase cost, including any and all delivery charges, immediately and will expect nothing less. I also expect to see that refund in my bank account by tomorrow morning, Friday, March 20, 2009 at 10:00 EST.

Thank you for a immediate and satisfactory settlement of this most disturbing issue."


Sent: Tuesday, March 17, 2009 3:26 PM
To: ****@****'

"I ordered flowers to be delivered on Friday, March 13, 2009 by your shop in Bellevue, Washington to Dody Johnston. I was assured that the flower arrangement would look like the picture of what I was ordering. That was not the case. Not only did the arrangement not look anything like the picture, but the roses it did contain died within a day. I feel that I have been completely ripped off and am requesting an immediate refund. To send a dying arrangement to a dying person is absolutely inexcusable!

Please respond to me as soon as possible."


"

"I will not use this company again. I have used it twice and both times mistakes were made. Most recently the order was to be delivered on my friend's birthday (Sunday) it was not delivered and they said it would be delivered on Monday. I cancelled...not acceptable. Very disappointed."

"While they advertised a decent price for the flowers I wanted, the company is only as good as their local florists. In my case I asked for express delivery and didn't receive the flowers. Neither did I the following day. I cancelled the order the next day. Calling JustFlowers is an experience in itself. While they purport to be based in California, the background noise and the Russian accents of all the people I spoke with made me doubt that. They were all very polite, but were little help in actually getting the flowers delivered. Nor would they give me the local florist name. So, next time I'll just shop locally. It's not worth the hassle to use this company or those similar."

"Ordered flowers for a coworker and they arrived without problem. Flowers looked great when we arrived to the hospital. We would recommend this service to anyone."

"Qty Product Price ExtPrice Item Number
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1 One Dozen Red Roses (Option: Red Ro $72.99 $72.99 6345-1-1131
9 Extra Rose(s) (Option: Red Roses) $5.00 $45.00 upRO-1-100
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Subtotal: $117.99
Express: $4.99
Processing: $8.25
Service: $9.99
Total: $141.22 Prices are in US currency

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Your order was placed Friday, Aug 01, 03:48 am PST

Deliver on Wednesday, Aug 20, 2008

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OK, as you see, I placed my $141 order THREE WEEKS BEFORE THE DATE OF THE DELIVERY. And they sent me an email today, on the day of the delivery?!, that they cannot deliver my 21 red roses.

Here is what exactly they said: "We have one florist in this area. The florist is all out of red roses. Are we able to have a shipped item delivered. Please call as soon as possible so we may process your order promptly."

OK, I called. I waited maybe 15 minutes before some guy answered. OK, no problem. But the guy told me that they weren't able to reach their florist at the moment, but he was sure that the florist had no roses. I said "ok, then deliver 21 flowers, no matter what kind".

Half an hour later I receive the following email: "We are unable to get any type of flowers out today. We can have something shipped to her but the earliest arrival time would be Thursday the 21st. We are sorry for this inconveniences this may have caused."

Totally ruined everything...

Never use this site!!!"

"I ordered a cookie/brownie basket for my in-laws on July 17 to be delivered on July the 24th.

Guess what. It was delivered on July 18th - SIX DAYS EARLY! This caused numerous problems for various reasons. Let's see, a basket full of brownies and cookies sitting outside for 5 days. Can you see the potential for a problem?

After three separate calls to Just Flowers (the first to tell me they couldn't do anything, the second ending when I was cut off) the best they could offer me was a $5 refund on a $70 order.

I can not order from them any more as they apparently have no control over their vendors (understandable) and are unwilling to hold their vendors accountable (unacceptable). I have to know that things will be delivered when they are supposed to be delivered. There are plenty of other on-line florist that can do just that"

"The worst customer service experience of my life. I ordered flowers on a Monday to be delivered to my friend in Hawaii who was there to get married. I wanted her to have flowers in her condo all week to enjoy prior to her Thursday wedding. JustFlowers.com called me on Tuesday -- the day after the flowers were supposed to have been delivered -- and told me they needed an additional $35.00 to make the delivery on top of the $11.95 I had already paid for delivery. They called me every day with a story about why the flowers were not delivered and made no apologies about their lack of delivery. The flowers were delivered the following Saturday -- after my friend had left on her honeymoon. I am now disputing the charges with my credit card company. JustFlowers.com is a terrible business that lacks professionalism and any desire to be please their customers. Do not order flowers from them if you want them to actually be delivered. TERRIBLE!!"

"I read the reviews on JUSTFLOWERS and the mirror my situation. I ordered a funeral arrangement for $74.72. When I went to the viewing I found that what I ordered was totally different. Instead of a nice arrangement, I had an arrangement that was some 10" high with 3 roses, 3 daisies, and 3 carnations. I immediate that night left a message on customer services number (which was a late Friday). Monday they called me back and basically only could do a re-delivery or a $10 credit. I explained that there was no way what was delivered was worth what was there, and the funeral had already passed so it was a little late to do a re-delivery. They said I could talk to a manager. About 2 days later, I finally had one call me, upon which he offered me $10. That's it. No more. It wasn't the money, as more the principle of the fact that they mis-represented what was to be delivered. They kept saying they talked to the florest, who said he/she delivered about 3x what was in the arrangement. It became a I said, they said thing, and I lost. I still don't have any refund, nor do I have any more contact with this company. I would use someone else if you need to ship flowers. My first experience with them and they suck. I'd love to write their President, but oh wait, you can't find their address or his/her name. Pretty much an faceless company. AVOID THEM."

"Valentine's Day flower didn't get delivered to my husband. He has asked the receptionist at work, but she said she never saw the flowers for him. We asked for a full refund. They've refused because after their "investigation" flower did get delivered yesterday at 12 such and such PM. So, they said, what can I say, the flower should've been there. They only gave me the option to give me $10 credit and/or re-deliver it today. Since that was already afternoon, and I said my husband will leave by 4 pm today, please deliver it before that. They refused the guarantee. And we don't even know if the flower will get delivered. Either way, customer has no choice other than letting them take your money away with no guarantee another delivery. I gave them another chance to re-deliver. And guess what, flower didn't show up before 5 pm. They took my money, and they didn’t deliver or even re-deliver the flower. They make it sounds like as if I’m the one lying about not receiving the flowers. This company is horrible. They should not keep doing the business like this. Please do not order anything from this company. "

"Justflowers.com also goes by flowerdelivery.com, I placed an order for Valentines day that was not delivered. When I tried to call customer service, of course I was not able to reach anybody. Called several times and eventually was "first in line" for over half an hour. Seems they are not interested in taking care of any problems. Strongly suggest to avoid placing any orders whatsoever with this company. They suck!"

"What an experience with this company! I ordered flowers for a friend who died at age 58. I could not attend the funeral ,so I had to rely on other people there to tell me how the flower arrangement was. I had ordered the Wild Irises. it was suppose to have been 24 long stem purple irises. What a shock when my daughter who had attended the funeral called me on her cell phone on her way home, to say how awful the flowers were. They consisted of 4-5 short stem irises with some baby breathes and green filler in a short vase. The daughter of the deceased was having a difficult time of finding somewhere to put the flowers as she did not want to offend my husband and I, yet they were so hideous did not want them up front. Also the service started at 9:30am and they were delivered at 10:45am. I called Just Flowers immediately after hanging up from my daughter. I spoke with a man named Daniel, he took down all information and said he would get back to me by Monday,Tuesday at the latest as he would investigate with the florist who did the arrangement and find out why the instructions of 24 irises were not followed and why the delivery was late. He never returned my call. I called back today the 18th of Jan and spoke with an man named Earl, I explained the situation and he looked and said no follow up was done by Daniel. I went over again the situation and he said I could have a $10 discount on the flowers or another arrangement sent to the family. I declined as I wanted the flowers to be at the service, the family was counting on them and they had to be hidden away they were so bad. Earl became rude and said what was the big deal it was only $77.00, I told him if $77 was no big deal, why did he not get that amount out of his wallet and send it to me? I asked for the supervisor and got another Daniel, he was rude also and talked over me and said I was unreasonable because I would not accept the offer of flowers sent to the family. I told him a funeral is not a do over and it is over. I will dispute it on the credit card when it comes in and also I will take the paperwork for the dispute and send it along with a complaint to the Atty General's office in the state in which they are located. I suggest all people do that with this co. Just type in Atty General, get the name of the Atty General for that state and follow the instructions on how to file a complaint. They always follow up on the complaint and bad companies will do anything to avoid dealing with them. I will contact the funeral home to have a letter sent as to late delivery and take letters from friends who were there of how bad the flowers were and dispute it 100%. I have already written a letter of apoligy to the deceased's daughter for the mess of an arrangement(since they were counting on it) and with that apoligy I've enclosed a check for $77 for her to send to a charity of her choice in her mother's honor. Because one company not getting my money is JUST FLOWERS!"

"Extremely disappointed experience with justflowers.com. Placed an order online at 9:30am for delivery by 2pm - same day. No confirmation by 11:00am, so I called to check on the status. The person I spoke to said flowers would be ready by 1:30pm. At 2pm, I checked to see if my order was delivered (as I hadn't heard anything from the recipient, which was odd). When I called I was told the florists was not able to complete the order and therefore my order was canceled. No one had called me to let me know this...bottom line: flowers were not delivered as promised and the perfect day for them to be received was lost. I have NEVER received such poor service from an online floral company before. Purchaser BEWARE. You are likely to be disappointed as well. Take a look at how many other "very dissatisfied" scores have been posted on this website. "

"The order was placed on Friday and the delivery was to made on Sat., the delivery was made on Tuesday. After questioning justflowers.com they stated that the order was placed on Friday with a call center and that if a mistake was made then they could refund the $10 delivery fee. Bottomline - use a service that will back up there promises. The promise that "Cheryl" at the call center made was Sat. The recepient did not even receive her flowers before she went home and the folks at that address went back to work leaving the expensive gift unenjoyed. "

"I loved Just Flowers Service!! My friend received the flowers that I ordered for her and they were beautiful!! (i saw them for myself also). They arrived on time and every thing was great. The customer service was excellent!! I would use them again. I placed my order in advance and not 1 day before they needed to go out. I guess if you give a last minute notice you deserve last minute flowers. You can't place an order the night before and expect it to be delivered and look nice. They have to find a local florist if they aren't a local florist and I am pretty sure that is hard to do at the last minute."