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2.50/5

1/5

2011-02-15

"To whom it may concern,

I just wanted to take a moment to inform everyone how dissatisfied I was with Just Flowers service. Just Flowers service really dropped the ball on my order. I as most people know that flowers are important to women on Valentine's Day. If Just Flowers could not perform under our agreement they should not have entered into it. Then Just Flowers waits until 5:00 pm my time to inform me that they screwed up and allowed me no time to make other arrangements. That is unacceptable. Next when I hit cancel on the order Just Flowers asks if taking ten dollars off the order will change anything..... Are you serious? If that was the case I would not have been ordering flowers on Valentine's Day. So Just Flowers has insulted me on top of everything else. I have tried on-line flower shopping twice now with horrible results each time. Never again! Everyone should know Just Flowers actually should mean JUST DON'T! To make matters worse I am sure Just Flowers will still try to bill my Discover Card. Let me advise that an action such as that will be a huge mistake. There are remedies for people in my position against companies who attempt to take advantage of customers. I will avail myself to those remedies if necessary! Again- Just Flowers really dropped the ball on this one. I assure you I will never attempt to do business with Just Flowers again and I will share my experiences involving Just Flowers customer service with my friends. If you need a florist, call a good local florist, DON'T SHOP ON-LINE!
"

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1/5

2011-02-15

"They stated they could deliver on Valentines day, which is the reason I chose them. Procrastination is horrible!
Ordered at 11 am, it's now after 9 pm. The 24 hour call in number is 'closed' now, and was busy all day. No phone call or email to notify me of a delay.
They certainly took my money quick enough.
Great customer service. Truly I would not recommend them to anyone. Absolutely horrible service, and no feedback at all.
If you can't do the job, don't state that you can!
I wish I would have read all the reviews here before hand.
"

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1/5

2011-02-14

"STAY AWAY FROM THIS COMPANY! THEY ARE A SCAM!!! YOU HAVE BEEN WARNED."

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Verified
1/5

2011-02-08

"I wish I could give them a ZERO! I received an email that the flowers hadn't been delivered (it wasn't even attempted there was no note left). I called the next day to ask which local florist they had used so my dad could go pick up the flowers for my mom. They wouldn't tell me but said they'd call the local florist, see if it was OK, and call me RIGHT BACK. (no call for the next hour, I have call waiting) While waiting I started calling all the florists around my parents area and located the local florist myself. She couldn't have been nicer and went way out of her way to track down what had happened. I had ordered white daisies and the florist didn't have white in so she had asked justflowers to call me for an OK to substitute. They finally got a call back at 4:30 PM saying it they had recieved an OK. That's clearly too late for delivery yet that day and THEY NEVER CALLED ME to ask about the substitution at all. They had both my home and cell numbers so I was available all day. I double checked. No messages or missed calls on either phone. SO JUSTFLOWERS CANCELLED MY ORDER!!! I demanded a complete refund from justflowers and ordered directly from the local florist. I will never use a national florist system again but find local florists on yellowpages.com. The local ones have a business reputation to uphold and care about customer service."

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Verified
1/5

2011-02-05

"Just found out that they didn't deliver funeral flowers to my best friend's dad's service supposedly because they couldn't find a florist in Oakhurst to do it. I find that hard to believe. They didn't bother telling me this info until after the service started, so I didn't have the option of trying other avenues myself. The manager was mildly apologetic at the most and offered to call my friend and tell her that I did try to order flowers. I said somehow I doubted that after going to her dad's funeral, she'd want to talk to some idiotic person about why she didn't get flowers. They already charged my card but assured me it'd be credited immediately. I'll be leaving another review if that doesn't happen and I think I'll also contact the BBB. Stay away from these people!!!!!!"

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1/5

2011-02-01

"Horrible, worst experience ever. I am LIVID at the moment. Arrangement had maybe a third of the flowers that were in the actual website photo. Flowers were almost two hours late, after paying for express delivery. Customer service also very poor, and outsourced. Will NEVER use this company again or even suggest to ANYONE... $85 down the drain"

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Verified
1/5

2011-01-26

"JustFlowers.com is a good idea in theory...
You order flower arrangements or baskets from them online and they contact a florist located near your recipient. It is this florist who fills the order. As a result, JustFlowers.com is essentially at the mercy of the florist and your service and the product delivered could be inconsistent and potentially very embarrassing.
If you want to be absolutely certain about what your recipient is getting, do not use JustFlowers.com!
I have sent a number of flower arrangements through JustFlowers.com in the past and the arrangements were always beautiful and on time. Unfortunately, I had a much different experience when I ordered a gift basket for a friend over the holidays this year (2010). The gift basket was supposed to contain things like fresh fruit, cheese, summer sausage, crackers and the like. What arrived was fresh fruit, cheese, crackers, cheap cookies (Golden Oreos) and, get this: a package of chicken HOT DOG WEINERS!! These are the hot dog weiners that must be refrigerated... you know... the 12-pack of weiners that you pick up for a barbeque. I was shocked and incensed! My friend actually thought at first that it was a joke: a gag gift basket. Luckily she knew to put the hot dog weiners in the refrigerator right away. I am glad this was a friend and we could laugh about it. Imagine if I were a business owner sending this to a new client I wished to impress! JustFlowers might have ended up with a lawsuit on their hands! When I called JustFlowers.com to complain about these hot dog weiners in the gift basket, they contacted the florist as is their policy. (For privacy reasons I was not allowed to know who the florist was). After they'd spoken to the florist, I got the canned script of "they filled the basket to cost", "they did the best they could", "they reserve the right to make substitutions" etc. I could not believe that I had to actually explain to them that hot dog weiners were not an acceptable substitution for summer sausage because that is like substituting macaroni and cheese for, say, linguine primavera, and that, in addition, hot dogs are highly-perishable and must be refrigerated immediately. They did not seem moved. I finally took photos of the package of hot dog weiners with my cell phone and e-mailed them to customer service in order to prove to them what had been received. Even then, they did not seem to understand the craziness of the situation. I can only imagine that some kind of cultural misunderstanding took place at the florist's shop for them to think it was okay to make such a strange (and potentially poisonous) substitution. In the end JustFlowers.com just reiterated their canned scripts and ultimately offered to send both me and the recipient an apology for the "distress" and a $7-off coupon on my next order. Yeah, right. As if there's ever going to be another order from me. Maybe if they'd actually taken my complaint seriously and refunded the order or offered me $20 or $30 off the next order I might have been placated. At any rate, I wouldn't trust ordering from JustFlowers.com again. If you want to be confident about what you are sending, go with a company that produces pre-packaged baskets or contact a florist directly in your recipient's area.
"

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Verified
1/5

2011-01-22

"The most horrible florist company out there!!! DO NOT order from them!!I called them to order an arrangement for my cousin's funeral on 1/21/11...down in Texas. I called and talked to a rep, twice. Ordered the flowers paid 17.95 for express shipping plus 4.99 because the funeral was before 1. The rep said they would try to have them there at the funeral home during vistitation, but would have them there no later than 11 for the funeral. My sister texted me at 11:03, no flowers. I called them and they told me they couldn't have them delivered until 4 or 5 on fri. I am hurt, they were late, didn't get flowers to the funeral home and would only credit me 10.00. What a worthless company!! Will never do business with again and will make sure to tell everyone I know about their horrible service! What a disgrace!!!!!!"

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Verified
1/5

2011-01-19

"Just Flowers is just awful. I ordered flowers online on a Friday for delivery on a Sat (and paid extra for the privilege of having them delivered on a Sat). Called my friend on Sunday to make sure that the flowers arrived. No flowers. No phone call or email from Just Flowers either. I call them to ask and they tell me that they cannot tell me anything about my order because it is a Sunday (what??). I tell them to just cancel the order as the special occasion has passed and they tell me that they cannot cancel it because it is a Sunday (double what??). I hear nothing Monday. On Tuesday, Just Flowers sends me an email telling me that they have a question about my order. I call them and tell them to cancel it. They tell me that they cannot cancel it but are going to take $5.00 off the $67.00 cost of the order (nope, they were not kidding). I informed them that I was not paying for the order at all since it was now four days late and planned to contest any charge to my credit card. They finally agreed to cancel my order after subjecting me to more call center run around, but I will be checking my credit card just to be sure. In sum, Just Flowers is a terrible place to order flowers and I won't ever make that mistake again. "

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Verified
1/5

2011-01-13

"Absolutely the worst florist in business. The reason I ordered was for the same day delivery. The flowers were not delivered same day and what was delivered was not the arrangement I paid for!
This company needs to go out of business.
"

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Verified
1/5

2011-01-06

"I will add my horrible story with the rest of the posts! The picture that I looked at was nothing like what was delivered! The following email is what I sent Just Flowers

I ordered flowers on 1/3/11 at 12:17pm PST- The order was delivered on 1/4/11- when I saw the order it was nothing like what I had seen on the internet- I took the order to the florist that filled the order and discussed the situation with the owner at which she told me I would need to contact Justflowers- I again told her the arrangement was nothing like what I had ordered- (Ms Masako-the owner of Martin's Flowers in Petersburg, VA) told me she could not do anything and I would need to contact Justflowers-
I called in on 1-5-11 at 12:56pm EST and after discussing the situation I was told they would redeliver the flowers- I received a call later (voice mail message that they needed to speak with me) and called back and was told they were investigating my situation and the second call was a mistake in calling me.
I have called AGAIN on 1-6-11 at 1:oopm EST- The lady I spoke with said she would try to reach a florist in the area and try to get the order set up for redelivery-I asked her if what I was told yesterday did not happen- she said the note in the system was we were waiting to hear back from you- at which I asked to speak with a supervisor! Angie picked up on the line and said she was a Manager and she told me that she would make sure the order was received today- I again told her my frustration and asked what was going to be delivered this time- I asked her is what I ordered on the internet what would be delivered, she assured me it would be. I asked if I could speak with someone above her- no one ever came back to the phone so I hung up- Angie called me back at 1:55pm and said she spoke with the shop and they did deliver what they were told to deliver- I told Angie again that the picture on the internet was nothing like what was delivered- the picture was a glass vase not a plastic dish that could fit in the palm of your hand! The flowers looked nothing like the picture- and the “2” sunflowers that were put in the arrangement were wilting! Not even sure where the sunflowers came from!
I finally told Angie that you can do whatever you want! I have ordered MANY flowers over the years and have NEVER had this happen before! YOU completely misrepresented this order! The picture is nothing like what was delivered!

All I can say is buyer be ware of Just Flower!
"

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Verified
1/5

2011-01-03

"Simply the worst company I have ever worked with.
Flowers were late for a funeral and they said they would be there in time. Not only were they late but they were delivered 3 days later.

I was told they would be $40 and at checkout the same day service was going to run it to $80. I did the same day service and they still showed up 3 days later for a Funeral.

I called them three times and was put on hold all three times for 30 minutes. Exactly at 30 minutes, a voice recording came up and said I had to leave a message. As of today I have never received a phone call back.

I clicked on their Chat Now button on their website and was told by the operator that I had to call in to get verification that the order was sent. I explained to the operator that I have already left three messages. The operator simply said to call back during non peak hours.

This company is so incompetent and I will not allow anyone else to be scammed or mistreated.

If you want to have flowers delivered on time, DO NOT USE JUSTFLOWERS.COM
"

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Verified
1/5

2010-12-16

"I ordered a wreath online to be delivered to my boyfriend for the holidays while he was working away from home in Hawaii. The delivery date was set for a Saturday. When I received no word from him about the wreath on Saturday, I called the customer service line on Sunday and received an apology and promise it would be delivered that day. I came home to an email that evening apologizing again for the delay and that the arrangement would be delivered on Monday. Monday afternoon I received a phone call from Just Flowers telling me the arrangement would run an additional $15 to be delivered in Hawaii. After speaking with a "supervisor" I was told the cost would be waived and the flowers would be delivered that afternoon. Three hours later I noticed I had 18 missed phone calls from Just Flowers and the arrangement I had ordered could not be made for the amount of money I had paid, however a "candy cane" wreath could be delivered instead. When I told them it was unacceptable, they promised the arrangement I had ordered would be delivered the following day...are you following along? This is now day four. On Tuesday (day four), I received another call telling me they could do the "candy cane" wreath or else it would cost me an additional $30 to send the original wreath I ordered. When I told them to "eat the cost" and fix the problem, the "supervisor" offered to give me $10 off. Needless to say, I told them to shove it and cancelled my order. I don't know how these people stay in business, but the left hand doesn't seem to know what the right hand is doing, their customer service line connection sucks, and their common sense on handling customer complaints is appalling. DO NOT USE THIS COMPANY!!! You've been warned!
"

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Verified
1/5

2010-11-22

"This was the worst experience ever. Used them once before which was also a mess but I figured I had to give them another chance since there were only a few companies able to deliver to the remote location. Should have went with my instinct and NOT used them. I will try to sum this up quickly since the saga has been ongoing and as of yet, still no resolution. I ordered the "happily Ever After" arrangement and paid the extra $20 bucks for the "deluxe". What my sister in law received (on her wedding day) was a very small arrangement that did NOT have the gorgeous wicker basket it was supposed to have (it had a little glass vase), nothing of the color it was supposed to be and there were numerous stems with broken off flowers. what the justflowers representative told me was they had to pay extra since the florist charged THEM extra because of the distance, so they instructed the florist to just go ahead and send a smaller arrangement. Don't you think they should have at least given me the option to decide if I wanted to send a small arrangement with a basic vase or perhaps pay extra? I know they are in a remote area and would have been understanding to that. Nope, instead they took it upon themselves to not be out a few bucks and send a crappy little arrangement. Luckily the recipient told me. Unfortunately I have been on the phone arguing with justflowers outsourced representatives (sure you can imagine they are harder to understand and don't know how to sympathize since they can only read off their script). They even called my sister in law (the recipient) to drill her with petty questions because they told me "well how do I know what you are saying is accurate?!) I did not even ask for a full refund at first, but of course after all the back and forth phone calls, accusing me of lying and drilling the recipient, I was so upset that i just wanted my money back. I told them they can have their flowers back since i will be buying my sister in law a new arrangement. Such a joyous day and I have been arguing on the phone since. They actually offered to give me 5 dollars back or a discount towards my next order (like i would ever order from them again!). I am going to have to dispute the charge with my CC company so i can get my money back and purchase a new arrangement. absolutely disgusting customer service. please beware!"

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Verified
1/5

2010-11-10

"If you care at all about the person that you are sending flowers to, DO NOT USE THIS COMPANY. Ordered flowers for my girlfriend on Monday night, made sure that express delivery box was checked so they would be to her before noon. 2 pm rolled around the next day and they had not been delivered. Called customer service and they had no info on what was happening. Did some research and found the local company that the order went to and called them. Just flowers called 5 minutes before I had called them with the order that was placed the day before. Thus the flowers would not be delivered until Wednesday. Wednesday came around and got a call that it would cost an additional $25 to get the flowers to her. I cancelled the order completeley and asked for a complete refund, so far it shows it is cancelled, but I'll will wait to see if the money actually gets refunded. I then called the local florist that it went through in the beginning and ordered it through them. Then come to find out what I had ordered they don't even have, which wasn't a big deal but never knew this info. Thus, through the local company the flowers will be delivered today cheaper than through Just flowers. Again, DO NOT USE THIS COMPANY. Worst service ever!"

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