ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,303 reviews
4.30 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
3.92/5
Chance of future purchase:
3.57/5
Shipping & packaging:
3.73/5
Customer service:
3.61/5
Return/Replacement policy:
3.73/5
Featured Review


Verified
5/5

2024-03-01

The shoes were amazing

"I liked the style of the shoes"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-03-01
A rep from JustFab, LBTechstyle, has responded:

“Hello Jessica,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia”


Verified
5/5

2024-02-27

Great prices and products!

"I recently purchased the Portia Sneaker in White. I love the style, it fits great, and price was budget friendly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-28
A rep from JustFab, ZethB, has responded:

“Hello Jacob,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth”


Verified
5/5

2024-02-27

Lovely

"I love the prices and how convient and easy it was to find what I wanted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-27
A rep from JustFab, MLTechstyle, has responded:

“Hello Angela,

We desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary



Verified
5/5

2024-02-27

JustFab is Amazing

"I am amazed at the quality of the shoes. They are so solid. I am impressed. All my friends shop here"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-27
A rep from JustFab, MLTechstyle, has responded:

“Hello Nachi,

Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

Best,
Mary



Verified
1/5

2024-02-26

check/update your address!!!

"I had 4 pairs of shoes during a sale for $87 and forgot to update my address, called in to try to update my account with my new address, they could not do it and i was forced to cancel my order, went back to re-order the same shoes with the correct address, just to find out the sale was over and could only get two of the four pairs for the same price. i was upset smh! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-27
A rep from JustFab, MLTechstyle, has responded:

“Hello Commonesha,

Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary”


Verified
5/5

2024-02-25

Fab

"Love it !! Always find something I love "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-26
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Blanca,

Thank you so much for your awesome feedback regarding our selections! We are very happy that you have had a wonderful shopping experience with us. Have a great day!

Best,
Kim”


Verified
5/5

2024-02-25

Muy bien

"Exelentes ofertas y excelente calidad de material "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-26
A rep from JustFab, KIdongtechstyle, has responded:

“Hola Marlin,

¡Gracias por tus increíbles comentarios! Estamos muy contentos de que le guste la calidad de los artículos que compró. Fue un placer hacer negocios con usted. Esperamos que siempre tengas una gran experiencia con nosotros en el futuro. ¡Ten un día maravilloso!

Mejor,
Kim”


Verified
5/5

2024-02-25

Amazing

"100% recomend … amazing"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-26
A rep from JustFab, KIdongtechstyle, has responded:

“HI Yanesa,

Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!

Best,
Kim”


Verified
5/5

2024-02-23

Was patient and very helpful

"I'm not computer excellence so I get confused but thankfully rep was able to help me with lots of patience "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-23
A rep from JustFab, LBTechstyle, has responded:

“Hello Yari,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia”


Verified
5/5

2024-02-23

TX Shop

"Great shopping experience. "


Rep reply posted 2024-02-23
A rep from JustFab, LBTechstyle, has responded:

“Hello Willie,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia”


Verified
5/5

2024-02-22

Great all around

"Great selection of kids and adults styles. Loving the fact that many of the shoes ride wider than your average shoes! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-23
A rep from JustFab, LBTechstyle, has responded:

“Hello Jennifer,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia”


Verified
4/5

2024-02-20

I HAVE OVER 4 CREDIT THRU VIP AND I NEED TO NOW WHY THEY COULD NOT CREDIT ME FOR MY ORDER I JUST PURCHASED TWO PAIRS OF SHOES?

"WHY COULD'NT I USE MY CREDITS THAT I HAVE ON MY ORDER FOR TWO PAIRS OF SHOES THAT I JUST PURCHASED? "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Rep reply posted 2024-02-21
A rep from JustFab, ZethB, has responded:

“Hello Kim,

Thank you for taking the time to leave a review. Your feedback about VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth”


Verified
5/5

2024-02-19

Beautiful

"Affordable and unique in the best way."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-20
A rep from JustFab, MLTechstyle, has responded:

“Hello Yolimar,

We desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!


Best,
Mary”


Verified
5/5

2024-02-18

Quick change of address

"I had to call and change my address for my new order bc I forgot I had moved since my last order. Customer service was quick, friendly, and got it taken care of before my express shipment went out!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-02-19
A rep from JustFab, Chad A., has responded:

“Hello Brandy,

Thank you for the wonderful review and for sharing your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad


Verified
1/5

2024-02-15

Waste of time and money

"Spent several hours trying to make one purchase. Kept giving me error codes regardless of platform I accessed site from. Items listed as available would become unavailable within minutes. Complete waste of my time and not worth the money. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-02-16
A rep from JustFab, ACavantechstyle, has responded:

“Hello Tiffany,

We appreciate you for taking the time to write a review about the website and availability of the items. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison ”