"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"It is easy to order the things that I like online and I have even told some of my friends about Justfab."
"I was a member for years...they have access to unique items and flexibility in the monthly purchase or 'skip' options. Their flat-rate shipping was quick. The Rewards on top of the exclusive pricing is great!
I only cancelled my membership due to the CAD/US exchange. The company offered me affordable ways to maintain my membership, but were professional in understanding my need to cancel at this time. I would sign up again! "
“Hello Brittany,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our VIP membership! We strive to provide excellent service to each and every member and your feedback helps us continue our efforts. We are very grateful for your warm words and we hope to be of service to you once more soon!
Best regards,
Chad
”
"I haven't received my order yet but the process of shopping and checking out on the app was quick and efficient. Hopefully my order ships quickly"
“Hello Miranda,
Thank you for sharing your excitement with us! We're thrilled to hear that you had a positive shopping experience with JustFab. We sincerely hope you enjoy your purchase, and after you have it, please don't hesitate to provide feedback. We hope that your experience with us in the future will always be fantastic.
Best regards,
Chad
”
"Excelente calidad y servicio"
"The delivery was efficient."
“Hello Alvie,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our delivery service! We strive to provide excellent service to each and every member and your feedback helps us continue our efforts. We are very grateful for your warm words and we hope to be of service to you once more soon!
Best regards,
Chad
”
"I have been a member for years, most purchases have been great, if they don't fit, returns are easy and free. Quality is good for the price. I have bought both clothing and footwear and find sizing accurate. One suggestion would be to offer buying in Canadian $$. Remember to SKIP the month if you are not ready to purchase."
“Hello Janis,
Thank you for taking the time to write to us and express your thoughts regarding our pricing. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
”
"The site is very easy to use. Great deals and excellent quality too. The shoes look like they cost 2-3 times their price."
“Hello Robert,
We’re pleased to hear that you find our shoes excellent and that you’re pleased with the amazing prices we offer. Your satisfaction is incredibly important to us, and we’re glad that our efforts to provide great quality at an affordable price are resonating with you. We also strive to create a seamless online shopping experience, and your positive feedback confirms that we’re on the right track.
Best,
Allison ”
"Thank you so much for be honest "
“Hello Lalise,
Thank you so much for your feedback! We’re happy to hear that you are very satisfied with your experience. Your appreciation for our honesty truly means a lot to us. We strive to provide transparency and integrity in all our interactions, and it’s wonderful to know that our efforts resonate with you.
Best,
Allison ”
"There are soooo many shoes to choose from! The site was easy to use and I found everything I was looking for with ease!! I will Definitely be ordering more shoes in the near future!! And I Love the VIP program! "
“Hello Carla,
Thank you so much for your enthusiastic feedback about your recent shopping experience with us! We’re pleased to hear that you found our selection of shoes to be extensive and that our website was easy to navigate. It’s rewarding to know that you could easily find everything you were looking for, and we’re happy that you love our prices! Your support means a lot to us.
Best,
Allison ”
"When I added the boots the price was $20 each. When I went to purchase them the price changed to 50% off."
“Hello DeeDee,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the confusion you encountered with the pricing of the boots during your shopping experience. We understand how frustrating it can be when the prices change unexpectedly between adding an item to your cart and completing the purchase. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison ”
"Ordered boots for an upcoming event.
They arrived quickly and just as I expected in regard to quality. "
“Hello Laura,
Thank you for sharing your experience with us regarding your recent boot order! We’re so glad to hear that your boots arrived quickly and met your expectations in terms of quality. It’s wonderful to know that you’re satisfied with your purchase, especially with an upcoming event in mind.
Best,
Allison ”
"Easy website to navigate and prices are amazing!! "
“Hello Lynn,
Thank you for taking the time to share your positive experience with us! We’re happy to hear that you found our website easy to navigate and that you’re pleased with our pricing. Making your shopping experience enjoyable and straightforward is a top priority for us, and it’s wonderful to know that we hit the mark.
Best,
Allison ”
"I ordered 2 pair an I enjoyed the shopping experience "
“Hello Josie,
Thank you so much for your kind feedback! We’re so glad that you enjoyed your shopping experience with us and that you found two pairs that you loved. It’s always our goal to make the process as seamless and enjoyable as possible for our members.
Best,
Allison ”
"Love the woman stuff . But very disappointed I couldn’t buy the men’s foot wear . It says no international delivery for the item . Why allow men stuff if can’t be shipped ? "
“Hello Heather,
Thank you for reaching out and sharing your thoughts with us! We’re so glad to hear that you find our women’s collection easy and convenient to shop. It’s wonderful to know that you love the styles we offer. However, we sincerely apologize for the disappointment you experienced regarding the men’s footwear and the shipping limitations. We understand how frustrating it can be to find items you want to purchase, only to discover that they cannot be shipped internationally. We will send you a private message right away to address this promptly.
Best,
Allison ”
"I’m still experiencing, if need be I’ll give another survey after my order is delivered. "
“Hello Geraldo,
Thank you so much for sharing your experience as a new member! We're glad to have you on board and can't wait for you to receive your order. We hope you love your items just as much as we do! Enjoy your shopping, and we're here for any questions you may have!
Best,
Lia
”
A rep from JustFab, Chad A., has responded:
“Hello Carrie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
”