ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

202,297 reviews
4.31 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
3.92/5
Chance of future purchase:
3.58/5
Shipping & packaging:
3.74/5
Customer service:
3.61/5
Return/Replacement policy:
3.72/5
Featured Review


Verified
5/5

2024-10-29

Excelente

"A lot good deals first time buyer can’t waist to shop more with you guys!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-29
A rep from JustFab, ACavantechstyle, has responded:

“Hello Jacqueline,

Thank you so much for your enthusiastic feedback! We’re happy to hear that you had a great experience with us and that you found a lot of excellent deals. It’s wonderful to welcome you as a first-time buyer, and we truly appreciate your choice to shop with us!

Best,
Allison ”


Verified
5/5

2024-10-28

Love it!

"Good price and selection! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-29
A rep from JustFab, ACavantechstyle, has responded:

“Hello Liza,

Thank you so much for your wonderful feedback! We’re so glad that you love our products and that you find our prices and selection to your liking. Your satisfaction is incredibly important to us, and it’s rewarding to know that we’re meeting your expectations.

Best,
Allison ”


Verified
5/5

2024-10-28

So far so good

"Shoes seem to be of a higher quality and the price is right. Already ordered a second pair. "


Rep reply posted 2024-10-28
A rep from JustFab, Chad A., has responded:

“Hello Scott,

We're thrilled to hear that you're loving our products! Providing exceptional quality at a great price is always our goal, and it's wonderful to know that we've hit the mark for you. Your satisfaction means a lot to us, and we're committed to consistently delivering top-notch products that exceed your expectations.

Best regards,
Chad


Verified
5/5

2024-10-27

Nice shoe

"The shoe was a good fit but too wide it was like a man's wide. I've contacted the company to order another shoe"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-28
A rep from JustFab, Chad A., has responded:

“Hello Dawn,

I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad


Verified
5/5

2024-10-27

Excellent

"So far so good this was my first time ordering "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-28
A rep from JustFab, Chad A., has responded:

“Hello Angela,

Thank you for sharing your excitement with us! We're thrilled to hear that you had a positive shopping experience with JustFab. We sincerely hope you enjoy your purchase, and after you have it, please don't hesitate to provide feedback. We hope that your experience with us in the future will always be fantastic.

Best regards,
Chad


Verified
5/5

2024-10-27

My favorite pair of boots!!!

"My first pair of boots I got from ya'll, is a pair of blue fringe boots, I wear them alot, and they still look new, I love them"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-28
A rep from JustFab, Chad A., has responded:

“Hello Cheryl,

We're thrilled to hear that you've had such positive experiences with JustFab! It means a lot to us to know that our products have consistently met your expectations in terms of fit, quality, and style. Your satisfaction is our top priority, and we're committed to providing you with great sales and even greater experiences every time you shop with us. Thank you for your continued support!

Best regards,
Chad


Verified
1/5

2024-10-27

I didn't get to use my $10 shoe purchase

"No purchase didn't have enough time to buy"


Rep reply posted 2024-10-28
A rep from JustFab, Chad A., has responded:

“Hello Starlieghsha,

We appreciate you contacting us and letting us know about your concern. I sincerely apologize for any inconvenience this has caused you regarding our website and I understand how annoying that must be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad


Verified
5/5

2024-10-26

Great quality

"Everything that I have bought has lasted a long time. The shoes are my favorite."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-27
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Linda,

Thank you for your wonderful feedback! We're so glad to hear that you’ve had a great experience with the quality of our products, especially your favorite shoes. It’s rewarding to know that they’ve lasted you a long time. We truly appreciate your support and are here for you whenever you need assistance or have more to share! Have a great day!

Best,
Kim”


Verified
4/5

2024-10-26

"Amazing experience!! Can't wait for my boots!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-27
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Cheri,

Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you had an amazing experience and that you’re excited about your new boots. Your satisfaction means the world to us, and we can’t wait for you to enjoy them. Thank you for choosing us, and we look forward to serving you again soon!

Best,
Kim”


Verified
2/5

2024-10-26

Many Unable to Ship to Canada

"There were a variety of shoes I wanted to purchase, but when I went to checkout it said they were not eligible for shipping to Canada. This wasn’t just one or two, it was the majority of the ones I was interested in. I am thinking of getting rid of my membership as it was so frustrating. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-27
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Aynsley,

Thank you for reaching out and sharing your experience with us. We genuinely understand how frustrating it can be to find that the items you’re excited about aren’t available for shipping to Canada, especially when it affects your shopping experience. We’re continuously working to expand our shipping options and product availability, and your feedback is invaluable in helping us improve. Our Member Services Team will be contacting you right away.

Best,
Kim”


Verified
4/5

2024-10-26

Second time around

"I ended my membership with JustFab due to increases in price. I had 2 credits that will expire before the year is out. In order to use them, I re-enrolled in the VIP program. Hopefully, I will remain with them. Seeing the additional shoe brands may help that happen"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-27
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Michelle,

Thank you for sharing your experience with us. We truly understand how important it is to feel valued as a member, and we appreciate your decision to re-enroll in the VIP program. We’re glad to hear you’re excited about the new shoe brands we offer! Your feedback regarding pricing is invaluable, and we’re committed to making your experience with JustFab as enjoyable as possible. Thank you for your support!

Best,
Kim”


Verified
5/5

2024-10-26

"High quality, good price, fast delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-27
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Muzdalifa,

Thank you for your wonderful feedback! We're delighted to hear that you found our products to be high quality and at a great price and that your order arrived quickly. We strive to provide the best experience for our customers, and it’s fantastic to know we met your expectations. Thank you for choosing us, and we look forward to continuing to serve you!

Best,
Kim”


Verified
5/5

2024-10-26

Top notch customer service!!!

"Talked to a rep when I tried to cancel. She informed me I can cancel months during certain dates of that month and not get charged. Which I didn’t know! And they gave me a 20$ credit. That I used towards a Christmas gift for my mum! When you know all the details. It’s definitely worth it! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-27
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Shayla,

Thank you so much for sharing your experience! We're glad to hear that our Member Services Team was able to provide you with the information you needed to make the best decision for yourself. We strive to ensure our members are fully informed about their options, and your feedback reinforces our commitment to top-notch service. Thank you for choosing us, and we look forward to serving you again soon!

Best,
KIm”


Verified
4/5

2024-10-26

Really love the quality

"I was scared on my first order from justfab but they proved it that they're trust worthy with their quality thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

Rep reply posted 2024-10-26
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Raza,

Thank you for your wonderful feedback! We’re glad to hear that you love the quality of your first order and that we were able to earn your trust. Your satisfaction is our priority, and it’s fantastic to know we’ve met your expectations. Thank you for choosing us, and we look forward to continuing to serve you!

Best,
Kim”


Verified
1/5

2024-10-25

Stretched out shoes

"Shoes came starched and looked like they have been worn I have to wear them because the event I am going to is in 3 days "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-26
A rep from JustFab, KIdongtechstyle, has responded:

“Hi Sayla,

Thank you for sharing your experience with us. I’m truly sorry to hear that your shoes arrived stretched out and appeared worn. I understand how frustrating this must be, especially with an event coming up so soon. Your satisfaction is important to us, and we want to ensure you have the best experience possible. Our Member Services Team will be contacting you right away.

Best,
Kim”