"My daughter loves the clothing and accessories. We had to recently order online due to some items not being in stores, ordered on dec. 1st and it didn't ship until December 7th, and shipping costs are VERY EXPENSIVE- I would not recommend ordering online, and will not be in the future!"

"Terrible site. I placed an order and then received an email after that I had to call to validate or else my order would be canceled. It wasn't because I was a fraud risk or anything. I called to find out what was going on and was told they are doing this for EVERY order. Obviously something fishy is going on with their order system. Why order on a website if everything has to be validated via phone?

So, I called and validated the order. Now, over a week later - my gift recipient has not received the gift. When I check the website - it says my order cannot be found. I called and they said they are so backed up, that it hasn't left the warehouse yet. Ridiculous. I will never order from them again.

The amount of time I have invested in getting this gift sent out if insane. This site needs to get their act together."

"UN-believable!!! I placed an order the day after Thanksgiving, and here it is, 3 days before Christmas Eve and still waiting for the order. They shipped a partial order last week, which was listed as having 5 items in it - only 4 were in the box. I immediately called and the person I spoke with said she'd "overnight" the missing item... here it is, 10 days later and no replacement item. Every time I call, which has been about 10 times already, I get a very generic response. "They're processing it now" is the one I hear the most (which results in about 3 more phone calls before I even see a shipment confirmation). I've also heard "we had a snow storm", "that piece is on backorder", "the warehouse has all new people", and many, many more... I could write a book! All this AFTER everything showed IN STOCK on the day I placed the order - again, almost 1 month ago. Still missing two pieces and I have no confidence that they'll arrive by Friday. Tsk! Tsk! Justice. Take some lessons from retailers like Nordstrom, where people don't mind paying higher prices for EXEMPLARY customer service! "

"These guys rank in the negatives. Placed my order on Dec 10th for a gift card and one hooded jacket. I began calling them on the 14th since the order showed pending at that time. I was told not to worry, it would arrive by Christmas. I began calling almost every other day after (6 times total) only to hear the same response and always in a rude, condescending "I could really care less" manner. I just called for the last time asking for a Supervisor and got Megan. She evidently is a model for this behavior. I was told due to their backlog my items won't arrive by Christmas. When I asked to cancel she said I can try but I can't guarantee it. So you can't get me the items I ordered 11 days ago, nor can you cancel the order?? If backlog can't be tracked and maintained then don't sell on line. Now I have the major inconvenience of heading out to find something else at this late date. I can assure you it WON'T be anything from Justice.
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"WOW! What extraordinarily bad customer service. I placed this order for Christmas on Dec 8th. There was no mention of a back-order for the item I selected. On the 18th, i called customer service to check on the order as I had not received a shipping confirmation. I was told that it was shipping Monday and not to worry. Today, Tuesday the 21st, I receive an email telling me the order was canceled. I called and spoke to a woman in customer service who basically told me too bad. Since they didn't charge me it was my problem. No help at all. Had i known earlier the item was not in stock (instead of the website telling me it was) i could have made other plans. Instead i guess I will just tell the gift recipient that Santa must have put her on the naughty list.

Thanks Justice, you've done great job trying to ruin Christmas! I'll be sure to spread the word to everyone I know and don't know about the great customer care I received.
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"I ordered a 40.00 gift card w/envelope and a pair of skinny jeans for my granddaughter's christmas gifts. I ordered these on Dec. 5th. Today, Dec. 17th, I checked the website to see the status of my order and found it's been cancelled - with no explanation. Good grief! I could understand if the jeans were sold out, but how in heavens name does a store sell out of Gift Cards?
I used my Debit Card, not a Credit Card to pay for this order. As of this writing, my bank account shows no debit for this order...thank goodness.
I'm very unhappy with my on-line shopping experience with Justice. "

"This is my first experience ordering from Justice online and it's been a terrible experience. I carefully ordered in plenty of time to not need expedited shipping. 1) It took Justice 5 days before they even shipped the order. 2) 9 days after I placed my order and 4 days after my order shipped, they informed me one of my items was not available, nor could they get it to me in the time I needed it unless I paid expedited shipping, not them. 3) The order was shipped via "Smartpost" which I now do not recommend. I checked daily, and now the website says it was delivered 2 days ago. I did not received the package. Very disappointing experience all the way around."

"I think their normal prices are a bit high but my daughter wanted some pants, shirt, and shoes and they were all deeply discounted. I don't know if that is normal for them or if it was just a holiday special since this is the first time I have even heard of them. Everything arrived quickly and was in good shape."