"Really disappointed in their online services. Paid for overnight shipping because we were heading out of town and received notification that our package wouldn't arrive until we were gone. Now my kids have no swimsuits since we were expecting them for this trip. I wish that their representatives spoke better english. So hard to understand when I called to complain."
"THE worst experience I have had while shopping online and working with customer service! I have no words. "
"Order 2 items. They cancelled one but did not let know. shipped partially and said they do not have other items. That's sneaky way to do business,. I can offer great price on a item and when customer order that item with something else, just cancel the good deal one and ship other one. Paid $8.00 shipping for an $7.00 item. Will try to not buy from them again. "
"For all Canadians thinking of ordering online from Justice - DON'T!!! You originally get charged $15,00 for shipping (which is clear on the invoice) and then you get a surprise FedEx surcharge of $25,00 for Customs Duty (all for a little pyjama). Afterwards if you want to return it to a Canadian Justice store you are refused because apparently they do not have the same codes. You cannot return it either as the American Justice stores will not cover the shipping back. So you are stuck with an item you do not want. Basically if you live in Canada, forget about online shopping with Justice altogether. What a frustrating experience!"
"Same as everyone else. Placed LARGE order back on Nov 27 (for Christmas gifts). They split the order, we received all of it but one item by Christmas (though very slow to ship). Never have received the last item. We have emailed, called etc etc. This is a joke. Not sure if we can do a partial chargeback through our bank or not. "
"THIS WAS A NIGHTMARE! The same exact thing happened to me with Justice sending FedEx the label, but not the actual items. My order was placed on 12/17 & should have arrived 12/23 by 4:30 pm...still waiting. Tried calling but the hold time was ridiculous...was given another "helpful" number to call due to heavy call volume & that number did not work AT ALL. I have already decided that when & if the items do arrive, I will be returning them, closing my Justice account and will be contacting Justice about having the shipping charge reimbursed. "
"I purchased some items on cyber Monday for my nieces. The check out process was a little annoying because the availability of products wasn't up to date. As soon as I entered in all my CC details and was ready for check out, the cart would error out saying I would need to update my quantities. I did that about 3 times, each time having to re-enter my credit card and shipping details. It took a while to ship the items out (delivered on 12/12/13)"
"Had a HORRIBLE ONLINE EXPERIENCE WHICH LEFT MY DAUGHTER IN TEARS!!!!!!
Birthday giftcards were accepted in an online transaction but when the order was confirmed....ALL GIFTCARDS WERE REJECTED! My 3 attempts to push the order through hit my PAYPAL account 3 TIMES!!! In calling Customer Service, they offered no remedy to their failed systems! The representative stated "Its the holiday" with no regard for my daughter...a very uphappy customer who now cant use the giftcards for ANOTHER 24 hours.
When I called "Corporate", they totally dodged the issues with online and redirected me back to the contact number that brushed me off!
They do not own the online expereince and have no ONE FACE TO THE CUSTOMER. Please keep in mind the customer is a young pre-teen that doesnt understand the website is managed by a third party and they cannot see into the transactions.
Justice needs to own the ENTIRE customer experience and enhance systems to properly communicate/manage online orders and experience!!!
BEWARE WHEN SHOPPING AT JUSTICE! THEY HAVE NO CONSIDERATION FOR THEIR CUSTOMERS!"
"Like others, I too ordered from shop Justice online. What a nitemare! I ordered a Monster High doll for my daughter, they sent the wrong one. I called to advise them and was hung up on twice! Spoke with a supervisor that told me to find something else online that my daughter would like or ship the (wrong) doll back. She told me if I shipped the doll back and called after it shipped, with confirmation that it was on it's way back, she would instantly refund my $. By this point I was so angry I didn't want to look at their other merchandise and just wanted a refund. I shipped the doll back, which cost me $ for gas to our nearest post office, 1 hr. round trip, away!! I called to let them know that the doll was on it's way back and they wouldn't let me speak to the supervisor. The CSR told me that they should have the doll back that I shipped, in a couple days and I should call back then. I called early evening of the 5th day, when I saw the $ still wasn't refunded to me and once again I was given the run around. I was told it would take at least another 3 days to get my refund!! WTH kind of service is this??? I'm sent the wrong item!! Out of pocket for gas $ because of their mistake?? And still waiting for my refund!?! My next course of action is to report them to the Better Business Bureau, which I will be doing ASAP!!"
"Their customer service is horrible. I ordered boots last year and they charged my card and sent a shipping confirmation which a day later received an email that they did not have the boots in stock. You would think I would've learned but NO not me! I ordered a Howleen Monster High Doll the day after Thanksgiving and I received the wrong doll 2 days ago. When I called they gave me a new order number and told us just to send the doll back and the one I wanted was in stock and would be mailed. I needed this doll for x-mas and they seemed uncaring. I sent the doll back about 8 hours ago and received an email shortly thereafter that they had to cancel my order. Nothing about refunding my money or anything. Called the 1-800 number and asked where is my money? Was told it should take about a week depending on how my bank processes the refund. WTF? I am calling my attorney general's office, there practices cannot be legal. "
"I ordered products a month before Christmas. They tell me it shipped, and then tell me parts didn't ship with it. I ordered matching outfits, and did not want mismatched items. So I am supposed to pay shipping and return to them, or drive an hour and return to store? Ridiculous. I will not ever order from them again.
"
"Horribly slow service! I recently placed an order and a week later the order still said "Processing" and my credit card had still not been charged and the stuff still hadn't shipped. I had to call and ask why my stuff had not yet been shipped, and they gave lame excuses that they were "busy". Totally ridiculous! My kids love their clothes but their internet site and customer service is horrible."
"Justice really isn't cheap. Everything is 40% off with the code...so you really arent getting a savings...and the j bucks are worthless because the 40% off deal is always a better deal..."
"I ordered the day after Thanksgiving and had the same experiences as described previously with slow and expensive shipping, but it gets worse: after finally receiving the pair of boots which were the #1 thing on my daughter's list,they were too small. I contacted the store and was told by the clerk that they are aware those particular boots run very small, and she tries to tell people that in the store. Of course, no one mentioned that online. Sent the boots back the day after Christmas. Called 2 days ago because I hadn't heard a word. The guy said the boots were shipped. Then, yesterday, I got an email from Justice saying they were sold out, and I would be getting a credit on my credit card within 1 to 3 days!"
"The online ordering process is deplorable. I ordered several items for my granddaughter on November 30th. Received an email from a source that seemed unrelated to Justice indicating that I had to call them and verify my Justice order or it would be cancelled. I called that number but didn't feel comfortable answering the questions they were answering since I didn't know for sure if this really was a Justice representative so I called the main Justice number. They released the order that day. Upon arriving at my granddaughter's home on Christmas eve I found out that Justice had only sent one of the items on the order - the rest had been "back ordered" for which I received no email or notice of. When I called customer service to see when it would be filled they indicated that Justice does not do back orders - they cancel any orders they cannot fulfill. End of story was that on Christmas eve I am shopping in a strange town for a Christmas gift for my grand daughter. This process is broken in several places. First, to require that an online shopper call to verify who they are for every order they make is a novel approach to online shopping. I shop online almost exclusively and have never had to call a store to verify. Secondly, all store emails should have a domain name that reflects something about Justice - the email I received was from a Irma Juarez . Thirdly, when I called Justice to get the order released it would have been helpful to know with the delay in getting the order processed that the items that I ordered were now out of stock and unavailable. Additionally the only email that would have been helpful to me, the consumer would have been an email indicating that the order had been cancelled. Also, it is misleading to state on the packing slip that items on the order had been "backordered" when that is not the store's policy. This was a no win situation for me, the consumer and I will not order anything online from this merchant again.
(
"