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Product & services pricing
0.00/5
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Shipping & packaging:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2004-09-30

"I ordered 5 DVD's from this outfit two weeks ago for $66.92 and have not received anything from them. I have contacted their sales and customer service email addresses and to date there has been no response. I will more than likely have to begin dispute resolution proceedings with my credit card company as I was billed the full amount the same day that I ordered. Their customer service is not just bad, it's non- existent. You have been warned."

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Verified
1/5

2004-09-04

"I purchased two DVDs from this company and was told they would ship. Three e-mails and 14 days after I placed the order I was told both were on backorder and would ship by the end of the week. One week later, I still had not received my merchandise. Well, we're in September and I've received only one of my items. You'd better believe my credit card was charged for both. I just can't believe a company would want to do business like this! Now their website is gone and I'm certain I'm out my $20."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-06-21

"I stumbled upon this site not too long ago through browsing the net. It was my first time visitng the site. I am a huge movie buff and was very excited about what I have discovered. Their prices are low, the site is very user friendly, they even have an adult section. Dvd's, Cd's, games they have it all. I placed the order and automaticaly received an email with a confirmation. My order was approved a few hours later. I received an emial when my order was shipped along with an e-receipt. I'm pleased with the site and their services. I would recommend it to anyone who is a purchaser of dvd's etc."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability