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Customer service:
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Return/Replacement policy:
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Verified
5/5

2014-04-23

"Have always had great service at this location"


Verified
5/5

2014-04-22

"manager replaced web ordered tires that were not available with instock tires with better tread wear warranty"


Verified
1/5

2014-04-22

"I scheduled an appointment one day in advance. I arrived 15 minutes early for my appointment and after one hour and 15 minutes my car still had not been serviced and I was told it would be another 45 minutes. I was also interested in purchasing shocks and tires for a separate vehicle and did not get a lot of help with this. I eventually had to leave due to time constraints and got the services performed elsewhere. "


Verified
5/5

2014-04-22

"I set up an appointment online after researching Michelin tire prices. Kauffman's out-the-door price was competitive but not the cheapest. (The cheapest was a competitor that I had had a couple of negative experiences with in the past.) The 4 tire installation was complete in about 45 minutes. The price was LESS than the quote I received online due to an Atlanta Braves promotion that I knew nothing about. The Manager simply applied the promotion price discount without me even mentioning it. Great, friendly, professional, honest service experience."


Verified
5/5

2014-04-22

"Everyone there was wonderful. They did a great job very quickly."


Verified
5/5

2014-04-22

"Up front pricing and great customer service"


Verified
5/5

2014-04-22

"Service was quick and efficient. Staff was friendly."


Verified
5/5

2014-04-21

"The guys are professional, courteous and efficient. I've taken my Kia there for years and they've always done a great job. "


Verified
5/5

2014-04-21

"Great experIence! Matt provided excellent service. Called me when the tires had arrived, showed me the tread wear on all tires, even helped me pick one that he mounted on a wheel to make a full -sized spare. I am definitely going back the next time I need tires. Thank you, Matt, at the Lilburn Kauffman!"


Verified
4/5

2014-04-21

"Prompt service as I had an appointment; took a bit longer than I imagined...but it is a tire shop. Price was best around; still need to return as vehicle for additional look at balancing as it has a slight "wooble" at 70 MPH."


Verified
5/5

2014-04-21

"I forgot his name but the store manager was very good and personable...thx"


Verified
5/5

2014-04-21

"Quick and got me out with my new tires. That's all you can ask for."


Verified
5/5

2014-04-20

"Good service and nice facility!"


Verified
5/5

2014-04-20

"The tech had my info when I arrived, gave me an idea how long it would take and answered all questions I had. Great experience!"


Verified
4/5

2014-04-19

"Had to return next day for adjustment of dust shield on new brakes. Scraping noise not dangerous but loud. They gave complimentary oil change for my trouble.
Seemed a little over dramatic on need for repairs "metal on metal" critical need for brake job. Good tire prices.
"