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Verified
5/5

2007-04-06

"I got very good deal from this seller, they are very competitive, I even looked on eBay, and almost everywhere they were the lowest."

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Verified
5/5

2007-03-07

"Great! My first order from Keenzo. Purchased a BELKIN Pure AV 30800-10 UPS/surge protector for my home TV set up. Lowest price I found. Researched references (good) at ResellerRatings & BBB. Confirmed in stock via telephone. Ordered Tuesday,FedEx number provided on Wednesday, Shipped Thursday, Arrived in local FedEx warehouse Saturday, Delivered Monday in good condition. Original BELKIN shipping box sturdy & interior BELKIN box well packed my purchase in foam. So far, works like a charm. I would definitely consider additional purchases from Keenzo."

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Verified
5/5

2007-02-14

"I am very pleased with this Keenzo! Initially I was concerned that it was yet another Internet "bait and switch" type shop. I was wrong. Their goods were priced as promised. They shipped them out in a decent amount of time. The goods were delivered as promised. The customer service was outstanding. They literally responded to every email/question in 15 minutes of me sending them. I have not experience that level of responsiveness before. On a scale of 1 to 10 I rate them at 9.5 and I hope that they do very well in their endeavors."

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Verified
5/5

2006-12-17

"Surprisingly great prices and great service. Far from what I expected. No request to verify information like other online resellers so as to have the opportunity to high pressure for more sales on way overpriced cheap items!!! I ordered a Denon AVR-987 with a couple of other small items and received everything within a week in good order. I will definately shop here and purchase again!!!"

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Verified
4/5

2006-12-13

"Problem with shipment resolved by Gene. Good Communication. Items arrived today."

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Verified
5/5

2006-12-12

"Bought Elite Screen EZframe from Keenzo.com in Nov-06.

Although the delivery date communication was poor, the right product was delivered in record time.

Thanks Keenzo. I have confidence in doing business with you.
"

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Verified
5/5

2006-12-06

"The service was excellent. I was somewhat skeptical about the store due the price was too cheap (based on froogle search). The product was sent to my address within 36 hours from the time of purchase. I have bought many merchandise through the internets, but this was the fastest response. The price is 30% less than at Best Buy."

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Verified
5/5

2006-11-06

"This was the fastest anything arrived. Great customer service. Which helped me make the order on Friday morning (0630) and have my package arrive Saturday Morning before (1200). And I order authentic Microsoft software. Installed it and validated it, for my new pc upgrade project. They held the final keystone to finishing this project, the O.S. I tried with other companies but from California to the East Coast would take too long. Keenzo didnt let me down. Im very impressed and this company moves to the top of my list;Even above Amazon for, total service. Thanks so much. - Will Jones, Delaware"

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Verified
5/5

2006-10-26

"Excellent! They carried an obscure digital camera battery. Batteries were in stock, better than original manufacturer's item. They were shipped promptly. I would definately order from them again."

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Verified
5/5

2006-09-30

"I was very impressed with Keenzo's Customer Service. I had a problem with a product not being advertised correctly on their site. I wanted to return it. I got an RMA for the item, but I was not going to receive a full refund. I contacted their customer service again. They resolved it by giving me a full refund and a paid shipping label back to them.
The time amount of time it took from when I placed the order to when it was sent was unbelieved! It usually shipped the same day! I also receievd the product about 2 days after it was shipped! I am very satisfied with Keenzo! I will be shopping with them in the future!!
"

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Verified
5/5

2006-08-23

"I was very happy about the price and the service that Keenzo offered. I was looking to purchase some academic software and did a lot of searching for the best price. Keenzo had the best price by far, was very kind in responding to my e-mails, and I received the product in two days using basich shipping. "

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Verified
5/5

2006-07-12

"After our team server went down, we had to order a new mainboard for an expensive dual-processor server. Turns out that the one we ordered from Keenzo was not an exact duplicate (our mistake, one letter different on model) and they did not carry the one we needed. To our surprise, Keenzo gave us a prompt full return credit (RMA refund) with no shipping or restocking charges! With the best prices and service like that, Keenzo will always be our first choise and recommendation."

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Verified
5/5

2006-06-24

"I ordered the omnimount sellar ghb, tere site said it was available, after waiting for 4 days i never received any info about the status of my order. I called there customer service and was told it was not available. They never notified me., when i went back to there site it still says that they have it in stock. Update:, they emailed and explained to me the situation on my order. They also offered to make it up. there not much company out there who would do that."

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Resolving problems
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Overall customer service
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Customer service making decisions on their own
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Verified
5/5

2006-04-25

"Keenzo was very easy to deal with. They had a great selection to choose from at GREAT PRICES! They are very quick to send confirmation emails, but were not quick about keeping me updated as to the status of my order. But overall I am VERY satisfied and will definitely do business with them again! Thanks."

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Verified
5/5

2006-04-21

"Ordered about 1:30 4/18/06
Arrived FedEx Ground 4/20/06 by Noon
Cannot be beat
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use