"It would be nice to have them answer the phone - 3 calls and voicemails in 1 day, with no response. I called another store that was close, called them, ordered the tires I wanted and scheduled an appointment for installation. I showed up at said appointment, I was told they didn’t have the tires I ordered, and I needed a different tire because the salesman said it was what was on his car. I said I wanted what I ordered, and suddenly, he found out “it must have been ordered” when I called. He then charged me $12 more tire than the estimate I was given. I had assumed I would have an alignment, but my bill said “customer declined wheel alignment,” when I was never asked. Expected better after all their good reviews. "
"The worst experience I have ever had with a mechanic shop. Over charged. My old iPhone and sim card was stolen from my middle console while having my car with Ken Towrys for 72 hours to fix a simple caliper pen and two new tires. Lucky I didnt call the police. "
"I took a tire in for repair and was told I didn't have road hazard warranty. I had to prove it to them by pulling my invoice. I gave them the number and, low and behold, there it was. That is an extremely deceptive practice! They should have had that right there. If I hadn't had the earlier invoice I would have been cheated out of money that I shouldn't have had to pay. It begs the question, what else are the cheating on? Also, it was 4:20 pm and, after a 15 mi. drive to get there, they refused to repair the tire saying they didn't have time and couldn't work overtime, and I should return in the morning. This is how they treat a customer of years! I have spent the last dime I will at Ken Towery!"
"I strongly encourage you to take your business elsewhere. I purchased 1 spare tire and was charged an additional 80 dollars in unnecessary services.
When I previously mentioned this, a member of their customer service team requested I contact them and provided their customer service number. This number ALWAYS leads to the voicemail of Teresa their customer service representative.
I have contacted Teressa multiple times, leaving no less than 5 messages over as many days. Not once has she returned my call despite their insistence that I should contact them.
Their customer service is pure lip service, there are so many great businesses in Louisville far more deserving of your dollars!"
"Horrible customer service on dixie!!! I stopped in after my 11 hours of work because of an ongoing problem I've been having. I have aftermarket 20" wheels on my 2016 kia optima and the ride is terrible. Ive had them balanced, hub rings installed, tires switched out, so at this point Im lost.
I go in and explain everything to them, the 2 guys at the counter only talk about how they would never get aftermarket rims and tell me to go down the street to pro tint and have them calibrate it. I go to pro tint (which is about to close) and the guy tells me that calibration has nothing to do with how it rides but more about shifting ect.
So I return to ken towerys walk in and start explaining what pro tint said to me, about 3 sentences in the guy looks behind him and then cuts me off and says so and so (steve I think) will be back up here in a second.
I told them I dont know whats wrong with it, he said to road force it is $35 I said Okay. I asked if there was a test or something they could do to see if it needed shocks or struts, he said no we just replace them. He asked for the keys and I said ok 1 second so I can grab my things and I got the look of disgust like it was a huge deal.
So after road forcing the front 2 he comes in and says "( they were a little off, do you want us to do the back 2?) " really? I said yea of course I want it fixed. He proceeded to tell me "well that will make it about $70".
As Im paying I asked the guy " if it still drives like that is there other tests or things you can check to find out?" His exact words were " nope, nothing we can do here".
So , a tire and suspension mechanic shop can't check shocks and struts or even try to figure out the problem.. what a joke
P.S. It rides worse now and I'm out $70, thanks for nothing, this will be coppied and pasted to every review site I can find."
"I visited the Ken Towery location at 4050 Cane Run Road on Wednesday, June 26, 2019 because my car was overheating. Though I had had a bad experience in the past with rude service people there years ago, I was in a pinch, and had to stop somewhere for fear that my car would die if I didn't. After waiting about thirty minutes, the customer service guy came and got me, and he and a mechanic showed me where the radiator was leaking, and that the hoses needed to be replaced. They also told me I had a leaky valve cover gasket, and that to repair all of this would cost me about $977.00. I opted out of replacing the gasket, and asked how much for just the radiator and hoses. The guy shows me prices written on a note sheet, and points directly at the numbers $189.00. I said "So about $200.00? Right?" He says "might be a little more, but yes, about $200". So I go and wait. Now I was warned it would take a few hours, and while I wasn't thrilled at the prospect of waiting several hours after having worked all night, I didn't have much choice. Finally, after about 3 1/2 hours, the customer service guy tells me it's ready, and the price will be $773.00!!! I of course argued this, told him what the guy said and the price he SHOWED me, but he said if I wouldn't pay the $773.00, all he could do was take the parts off, and that would take another few hours. I was livid, and called him and his cohorts out for the lying, thieving jerks they are. He insisted that the mechanic had said the price was about $200.00 OFF the 977.00 he'd priced the whole deal including the gasket. So, as in another review on this site, he was basically holding me hostage. I was going to wait for the parts to be taken off, but I hadn't eaten or slept, and had to return to work for another overtime shift that night. So I gritted my teeth, paid the money, and vowed to make them infamous.
And here's the absolute worst thing.
In my original conversation with the customer service guy, I asked him to speak up, as I am hearing-disabled, and the batteries in my hearing aids had gone dead, as I hadn't gotten home to replace them. THESE PEOPLE EXPLOITED MY HANDICAP TO COMMIT FRAUD!
I urge anyone reading this, and anyone and everyone you can share it with, to never patronize any Ken Towery location. To whomever at Ken Towery reads these reviews, I doubt seriously I'll receive any recompense from such a shady organization, but if you value your business and your job, you'll change your woefully negligent and fraudulent business practices, while you still have a business and a job. Not only will I never darken the door of any of your establishments, I will do my very best to dissuade anyone else from doing likewise. You should be ashamed of yourselves, for taking advantage of people this way. If I was the first person on this site to report such a thing,I could maybe consider it a fluke and a very expensive lesson, but as I read about so many similar experiences on this and other review sites, I realize that this is common practice for the thieves that call themselves Ken Towery.
If there were only a way to give a negative "star rating"...
"
"Went in with a slow leak, the staff more more than happy to take care of my problem, just before closing on a Saturday!"
"21 of June 2019, I noticed a grinding in the rear of my work van. Upon inspection of the vehicle, it was found that the brakes and rotors needed replacing. The parts would have to be ordered. I left the van with Dew and Robert at Shop 1215 with the expectation of not needing it until Monday. However, I received a call from one of my customers of an emergency nature that required me to get there on Saturday. I explained this to Drew and Robert, they came up with a solution to get me going however, the caliper was not available in Danville. Drew made multiple calls and located one in Nicholasville, 35 miles away. Robert drove up there to get the part, in a rain storm!! Drew, Robert and the Technician worked diligently to get me on the road ASAP!! Ken Towery should be proud to have Manger Andrew Lake and Assistant Manager Robert Sexton representing their business. They worked with vigor and positivity to get me back on the road so I could address my customer needs. I am grateful for their efforts!! Gary Baker"
"In a fierce t-storm, while dodging a tree branch, I ran over a downed highway sign that was blown onto the road with the sign's 1/4-5/16'' diameter mounting bolts sticking straight up, which punctured two of my vehicle's tires. I thought the tires were ruined with such big puncture holes. But on the outside chance that they might be reparable I took them to the Ken Towery's Tire & Auto Care @ 1350 S Broadway in Lexington to see if they were salvagable. Instead of the expected sales pitch for new tires I got an honest professional opinion saying the tires were indeed fixable. I was a walk-in customer without an appointment, and at the time the location was swamped with all bays busy and lots of customers in the waiting room. I left the tires for them to fix when they got a chance to get to them. They were fixed by the time I returned. I was very pleasantly surprised by the literally unbeatable price for the repair, and went home elated."
"The store employee, Justin, took his time and made sure we had exactly what we needed at the right price!"
"When I asked the service to determine the unusual sound coming from under the hood of my car, the manager offered to do a free engine analysis and on completion, they found nothing to be concerned about. Now that is honest service!"
"got my oil changed for less than $15"
"They were very knowledgeable and had my new belt on my alternator in no time."
"Store manager and personnel always make time for us and take the time to explain to us the differences between the many brands of tires and what is the best for my driving situations. "
"Just fabulous customer service.
Oil change and tire rotation was done in a reasonable amount of time.
Very pleased with Ken Towery so much. All the employees very nice in auto store plus one I talk to on the telephone.
AMAZING company to have your car serviced."