"took a while to 'try on' glasses"
"I love my new glasses. Tons of styles to choose from, super easy to add my prescription and the prices make it affordable to select more than one."
"Great price. black "place oder" bar could be more noticeable"
"So everything is pretty amazing as far as the site is concerned and the overall shopping experience. My only issue was with the "prescription" use. That part doesn't work well. There's no titles for your preloaded prescriptions so you don't know what you're selecting. You can't select different prescriptions for two or more different orders etc. Even if it's just error it shouldn't be difficult to do that. Other online sites have this part well figured out. That part needs work. "
"Great variety and easy checkout. What more can you ask for."
"Ordering process was easy. Payment process also easy"
"THERE WAS A COUPON CODE HELLO. WHEN I GOT TO THE PAYMENT IT SAID DENIED, 1 TIME PER HOUSEHOLD AND NO ONE IN THIS HOUSE HAD USED IT"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"The website allows ordering my prescriptions, in my own time, quickly and with no issues. Thank you!!"
“We're thrilled to hear that you found our website quick and easy to use! It's fantastic to know that ordering your prescriptions is a smooth experience for you. Your feedback truly motivates us to keep providing the best service possible. Thank you for taking the time to share your experience!”
"Easy to pick your contacts, add in your prescription and checkout"
“Wow, thank you so much for the fantastic review! We're thrilled to hear you found it easy to pick your contacts, add in your prescription, and check out. Your experience means the world to us, and we can't wait to continue providing you with that seamless service!”
"Very easy to use. Quick and simple"
“Thank you so much for your review! We're thrilled to hear that your first experience with Kits was easy and quick. It's fantastic to know that you found our products user-friendly. We appreciate your feedback and hope to serve you again soon!”
"As the title says, they’re good"
“Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed using our tools for trying on glasses! It's awesome to know they helped you visualize your options. Your positive feedback means a lot to us!”
"will rate when I receive my glasses"
"Really easy to order online! I somehow missed the prompt to bill direct to my insurance and applied my payment. The site allowed me to "re-order" and go back easily to apply insurance. Thanks!"
"Great experience and highly recommend!"
"Thank you for sharing notifications and for generous offers! "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your feedback. We're glad to hear that you had an amazing shopping experience overall. We understand how frustrating it can be when the prescription process doesn't meet your expectations. Your insights about it are very valuable. We are committed to improving our services, and we will take your suggestions into consideration as we work to enhance this feature. Your input helps us grow and serve you better.”