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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
2/5

2024-12-23

"I can not find the expiration date for the item i order. I called the customer service guy and he cannot find it either."


Rep reply posted 2024-12-23
A rep from Kits, Kits-AlexM, has responded:

“Thank you for reaching out! The expiration date for your contact lenses is located on the left edge of the box. Typically, contact lenses have an expiration period of 3 to 4 years from the manufacturing date. If you’re still having trouble locating the date or have further questions, feel free to share a photo of the box, and we’ll assist you further. We’re here to help!”


Verified
5/5

2024-12-23

Best service in overall canada, no doubt !!!!

"Web tools, variety of frames, brands, service and delivery is top notch.
Good Network with Insurance companies to claim.
"


Rep reply posted 2024-12-23
A rep from Kits, Kits-AlexM, has responded:

“Wow! Thank you so much for your incredible review! We’re thrilled to hear that you had such a fantastic experience with our service, tools, and variety. It's awesome to know that our network with insurance companies made your claiming process smoother. Your support means the world to us, and we can't wait to keep providing you with top-notch service!”


Verified
5/5

2024-12-23

Awesome

"Great price point for someone whose precription changes every year!!"


Rep reply posted 2024-12-23
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you find our pricing to be a great fit for your changing prescription needs. It's our mission to make eyewear accessible and affordable. We appreciate your support and look forward to serving you again!”


Verified
5/5

2024-12-23

Awesome!

"Love how cheaper they are than eye doctor offices!!"


Rep reply posted 2024-12-23
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you love our prices and find them more affordable than eye doctor offices. It's great to know that we're making a difference for our customers. We can't wait to serve you again soon!”


Verified
2/5

2024-12-23

Very slow.

"Doing a reorder, the screens were slow and i had to try about five times. I have always been impressed before with the ease of re-ordering"


Rep reply posted 2024-12-23
A rep from Kits, Kits-AlexM, has responded:

“We're sorry to hear about your frustrating experience with reordering. It's understandable how slow screens can be very inconvenient, especially when you're accustomed to a smoother process. We're continuously working to improve our system and your feedback is valuable. If you continue to experience issues, please let us know so we can assist you further. Thank you for your understanding and for being a loyal customer.”


Verified
5/5

2024-12-23

Quick and easy

"Great selection and a great deal! Got 2 pairs and a great discount on the frames. "


Verified
5/5

2024-12-23

"I love the try on experience. Very easy and I feel safe about the return policy if something doesn’t work well. Thanks"


Verified
5/5

2024-12-23

Quick and easy

"Love that make to try on and so cheap "


Verified
5/5

2024-12-23

Easy Peasy

"Best price and so much easier than a lot of the other sites that I have tried to order from. "


Verified
5/5

2024-12-23

THIRD PAIR

"This is my third pair in the last month! Took a bit to get the hang of the platform (I'm old!) but when mastered, look out, the prices are addictive! Three pairs for about $400.00!"


Verified
5/5

2024-12-23

So far so good!

"Purchasing online was super easy - I will anxiously await to see the how the shipping goes and the quality and fit once my glasses arrive! "


Verified
5/5

2024-12-23

Spec*tacular

"Billing the Insurance company directly was so damn convenient. Wouldn't want to purchase eye glasses any other way"


Verified
5/5

2024-12-22

Fantastic quality progressives

"Frames are great quality and progressive lenses were done perfectly. Unbelievable value."


Verified
5/5

2024-12-22

Easy peasy

"Love how easy everything was!"


Verified
5/5

2024-12-22

Grateful for the KIT care!

"excellent service and product."