"The collection was stylish, may be not a lot of designer brands which just comes with steep price tag and a logo for the frame. The lenses used is still the same for any kind of frames, be it the budget or the designer ones. For prescription glasses user like me, its the look when i wear it and the comfort of vision are the two things that matter. If I buy frames worth $500 its not that I am going to wear it more than 2 years, just because I have paid a higher price. "
"It was great to order glasses on this site. Good filtering, easy to enter RX"
"I'm amazed at how well the technology worked. Everything from the AR try on, to the billing of insurance directly. It was so smooth. Not to mention the price is 1/6 the price for the same frames. Can't wait for the frames to come!"
"Loved how easy it was to order !"
"The ad had Hailey Bieber and Sabrina carpenter wearing cute frames and it sucked me in. Hope they look as cute on me! "
"The shipping is really over priced and too much for domestic orders as well, I understand if the order is international but the domestic orders shouldn’t have this high charge"
"Easy to order and fast checkout process."
"I like the way how you take all measurements and accurately "
"I don't know why I need to add the unit number is 2nd line I don't think it's necessary as all other online website match canada post. Otherwise I'll update this once I receive my order "
"Ordered glasses for the first time in years.. your site is easy and delivery so fast!!!! So happy!!!"
"Bought my last pairs from Kits and came back for new glasses when my prescription changed! Very happy with the quality of the lens!"
"Excellent prices! Easy to follow website; great selection! "
"Too bad some of the lenses don’t work with the camera"
"awesome and quick really goood"
"It is disingenuous to charge a processing fee when you claim free shipping. Makes me feel disrespected as a customer."
“We appreciate your feedback and want to address your concerns regarding our processing fees Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your feedback regarding our shipping charges. We understand your concern and appreciate you taking the time to bring this to our attention. Our standard shipping fee is $9.95, which helps us ensure timely and reliable delivery. We will take your feedback into consideration as we continuously evaluate our pricing and policies to improve customer satisfaction. If you have additional questions or concerns, please don’t hesitate to reach out. We truly value your input and thank you for helping us make improvements to better serve you.”