"Quick easy...loved the 30%discount!!"
"The discount really helped me during hard times (christmas is expensive) I saved more then a 100$ which helped me alot."
"Easy checkout with insurance! This is my new favourite plate to order glasses online "
"When you add something to cart, there's no continue shopping button, so you have to go back and re-enter your preferences, and sort by feature options again.
It's a pain. "
“Thank you for your feedback. We appreciate you bringing this issue to our attention, and we'll work on improving the shopping experience. Your input is valuable to us as we strive to enhance our website.”
"I've been ordering from Kits forever and now that they have direct billing it makes life so much easier. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you’ve been enjoying our service and that the direct billing feature is making your life easier. Your loyalty means the world to us, and we can’t wait to continue providing you with the best experience possible!”
"Nice collection, good brands, and even better prices.
Some other websites and megastores sell the same eyeglasses for a similar price, but they cannot beat the convenience of selecting a good pair from the comfort of your home.
Will edit the review once I receive my glasses. "
“Thank you for your fantastic review! We're thrilled to hear you love our collection and appreciate the convenience we offer. It's great to know that you found our prices competitive too! We can't wait for you to receive your glasses and hope you love them just as much. Your feedback means the world to us!”
"Love these glasses the lenses are excellent"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"This is my second time to order. Love the very chic frames!"
“Thank you so much for your amazing review! We're thrilled to hear that you're loving your new eyeglasses and that this is your second order with us! Your support means the world, and we can't wait to see you rocking those chic frames! Keep shining!”
"Got a great price on great looking glasses"
“Thank you so much for your amazing review! We're thrilled to hear that you found the eyeglasses purchasing process easy and that you’re satisfied with your stylish new glasses at a great price! Your enthusiasm means the world to us, and we can't wait to serve you again in the future!”
"It was a super simple and easy process to order glasses. "
“Thank you so much for your amazing review! We're thrilled to hear that you found the process of ordering glasses super simple and easy. Your feedback means the world to us, and we're excited to continue providing you with great experiences!”
"Super easy and fast! I'm excited to get my new glasses! "
“Thank you so much for your amazing review! We're thrilled to hear that you found the process easy and fast. Excitement is in the air, and we can't wait for you to try your new glasses! Enjoy your stylish look!”
"better than going to my optometrist!
I love the glasses. the customer service goes above and beyond.
Highly recommend you give kits a try ! "
“Wow, thank you so much for the fantastic review! We're thrilled to hear that you had such a great experience with our customer service and that you love your new glasses. It's awesome to know we're making a positive impact, and your recommendation means the world to us! We can't wait to serve you again!”
"how cool is that....I can try on, order my glasses right from the convenience of my office desk. Big call out to the KITS team for making a customer experience great. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you enjoy the convenience of trying on and ordering your glasses right from your office desk. It’s all about making your experience as seamless as possible, and we're so glad you feel that way. Big cheers to you for taking the time to share your thoughts, and we’re excited to continue providing you with great service!”
"The site prepares the measures for you. Try on is fun and the model pictures help to get an idea of the frame.
Great promos all the time! 4th time buying from KITS. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you find our site easy to use and that you're enjoying the try-on feature and model pictures. It’s great to know that our promotions have made your shopping experience even better! We're so grateful to have you as a loyal customer for the fourth time! Can’t wait to see you again soon!”
"getting to direct billing for orders was hard to find the the on line help with chat was useless"
“Thank you for your feedback. I'm sorry to hear that you had difficulty navigating the site and finding the direct billing information. Your experience with our online chat not meeting your expectations is also concerning to us. We'll use your comments to improve our support resources and navigation. If you need immediate assistance or have specific questions, please let us know, and we’ll be glad to help you further.”
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our checkout process easy and that you're enjoying the insurance option. It’s awesome to know that we've become your new favorite place to order glasses online! We can't wait to serve you again soon!”