"Found this site a few years back. Can't keep up with my email addresses or my glasses. But I can definitely remember the website. That gives me excellent quality choice and prices for my eyewear.Thanks again for doing such a great job, guys!"
"The direct to insurance billing didn’t work as advertised"
"Really love these glasses! I have placed multiple orders from kits and have never been disappointed. High lens and frame quality low prices!"
"This was an awesome experience. I can’t wait to order again "
"Kits always makes it super easy to order glasses, and it’s always a great deal compared to getting them at my eye doctor. I do wish that they offered prisms in glasses, as well as direct billing for Sun Life - I find it odd that they offer exclusive deals for Sun Life members but no direct billing lol but these are all small things, and hopefully in time they will add prisms as an option. "
"Website shouod take you back to where you are shopping"
“Thank you for your feedback. We understand how important it is for the shopping experience to be seamless. We will make sure to pass your suggestion about the website navigation to our team. We appreciate your input as it helps us improve and provide a better experience for our customers. If you have any other concerns or suggestions, please feel free to share.”
"I was trying to order my glasses but was not able to thanks to reloading web pages. But was finally able to order."
“We're sorry to hear about the frustrating experience you had with our website. Technical issues like crashing can make the ordering process incredibly difficult. Thank you for your patience in finally placing your order despite these challenges. Your feedback is important to us, and we are actively working on improving the website's performance to ensure a smoother experience for our customers in the future. If you encounter any more issues or need assistance, please reach out.”
"amazing staff and very cooperative "
"Easy to order.
Will order again
Thank you!"
"The direct billing in the website is quite a nice and easy to do"
"Easy, cheap and helps me see :)"
"I would havenpaid twice as much for quality lenses and frames at the best store front near me. Very impressed! Can't wait to receive my order!!!"
"Shopping with kits is always really easy, efficient and the product is a steal for the price. Buying contacts is never this easy anywhere else "
"title says it all. not much more to say about that"
"I had a problem with my order and the agent was able to give me a perfect solution right away.
Thank you for your prompt action."
A rep from Kits, Kits-AlexM, has responded:
“Thank you for bringing this to our attention. We apologize for the trouble you experienced with the direct-to-insurance billing feature. Our team is currently looking into the issue, and we will be reaching out to you shortly to provide assistance. We appreciate your patience, and we're here to help resolve this as quickly as possible.”