"My question was answered rapidly, many ways to reach them and the glasses and prices are great. Fast delivery"
"I've been using KITS for many years now. This is the only place I would buy glasses!"
"Ordering was easy. Hoping this pair looks good"
"Every time you add something to your cart, you have to navigate back to the main menu and cannot keep browsing from where you left off.
The try it feature does not work consistently.
The bill insurance directly does not work. I called my insurance provider and they said that it looks like a request was made and then canceled immediately.
Honestly it was a miserable website to navigate… it’s 2024. Do better"
“We're sorry to hear about the difficulties you encountered with our website and the insurance process. It sounds frustrating to deal with navigation issues and the inconsistent performance of the "try it" feature. We’re always looking for ways to improve and will take your comments into consideration. Our team is looking into the issue and will contact you shortly to assist in resolving this.”
"I couldnt order these by internet on my phone so had to use laptop - a minor inconvenice - otherwise easy to order"
"I was totally taken back when the previous 2 i purchased, when i wasnt loving them on my face they were simply refunded and i was welcome to keep the glasses… i was like what?! Anyway, i was determined to fine a few pairs that would be a better fit so I went and spent a bit more time and put through an order. The customer service and fast shipping… and its Canadian… not sure you can get any better!"
"Great styles, great price and an easy to use website! I can’t wait for my glasses to come in "
"Very pleased with the ordering process. Best place for contact lenses online by far. "
"priced very friendly, with tons of options in the prescription sunglasses/ glasses. would recommend."
"I just needed a pair of glasses for night time driving and didn't want to spend hundreds of dollars. The site allowed me to get a pair at a reasonable price that are super cute. I'm excited to try them!"
"So easy and affordable!
I’m so excited to receive my lenses in the mail!!"
"Honestly, with the deals, the look of the frames, and how easy it is to buy new frames, especially in the ecofriendly line, why wouldn't you shop with Kits?"
"love the insurance direct billing"
"Loved my last pair of Kits prescription glasses so much that I just ordered a second pair! When I logged in my prescription was already saved in the system so ordering was a breeze. Tried on a pair I liked, added them to the cart, applied the sweet discount code that I got with my last order and will get a beautiful pair of transitions glasses that will be here within the week. You really cannot beat this price and convenience. I have never owned transitions before because I could never justify the price, this was the easiest decision and will come in super handy on the golf course. Can't wait to receive these "
"Loving local... thank you!!!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your experience with us. We're glad to hear that you found the ordering process easy! We understand that finding the perfect pair of glasses is important, and we hope they meet your expectations. If you have any questions or need assistance once they arrive, please don’t hesitate to reach out. We're here to help!”