"Kits always makes it super easy to order glasses, and it’s always a great deal compared to getting them at my eye doctor. I do wish that they offered prisms in glasses, as well as direct billing for Sun Life - I find it odd that they offer exclusive deals for Sun Life members but no direct billing lol but these are all small things, and hopefully in time they will add prisms as an option. "
"Website shouod take you back to where you are shopping"
"I was trying to order my glasses but was not able to thanks to reloading web pages. But was finally able to order."
“We're sorry to hear about the frustrating experience you had with our website. Technical issues like crashing can make the ordering process incredibly difficult. Thank you for your patience in finally placing your order despite these challenges. Your feedback is important to us, and we are actively working on improving the website's performance to ensure a smoother experience for our customers in the future. If you encounter any more issues or need assistance, please reach out.”
"amazing staff and very cooperative "
"Easy to order.
Will order again
Thank you!"
"The direct billing in the website is quite a nice and easy to do"
"Easy, cheap and helps me see :)"
"I would havenpaid twice as much for quality lenses and frames at the best store front near me. Very impressed! Can't wait to receive my order!!!"
"Shopping with kits is always really easy, efficient and the product is a steal for the price. Buying contacts is never this easy anywhere else "
"title says it all. not much more to say about that"
"I had a problem with my order and the agent was able to give me a perfect solution right away.
Thank you for your prompt action."
"Loved how easy it was to figure out your glasses measurements."
"The app was very easy to use. I enjoyed the virtual fitting of the frames"
"I have been looking at KITS for some time and am super excited to receive my glasses. The process was so easy it almost was to hard, as I wanted to buy everything. "
"Everytime I tried to add more eyglasses it would refresh the page and I could only order one. "
“Thank you for bringing this to our attention! We apologize for the inconvenience you've experienced while trying to add more eyeglasses to your order. This isn’t the experience we want for our customers. We’ll look into this issue right away, and someone from our team will reach out to assist you with completing your order. In the meantime, please feel free to contact our support team directly if you need immediate help. Thank you for your patience, and we’ll make sure to get this resolved for you!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback. We understand how important it is for the shopping experience to be seamless. We will make sure to pass your suggestion about the website navigation to our team. We appreciate your input as it helps us improve and provide a better experience for our customers. If you have any other concerns or suggestions, please feel free to share.”