"Loved how easy it was to figure out your glasses measurements."
"The app was very easy to use. I enjoyed the virtual fitting of the frames"
"I have been looking at KITS for some time and am super excited to receive my glasses. The process was so easy it almost was to hard, as I wanted to buy everything. "
"Everytime I tried to add more eyglasses it would refresh the page and I could only order one. "
"simple to order and easy :) :) :)"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process simple and easy! Your satisfaction means the world to us, and we can't wait to serve you again! ?”
"I heard about this store on instagram and was pleasantly surprised at the choice of glasses and ofcourse their prices "
“We are thrilled to hear that you had such a pleasant experience with us! It's fantastic to know that our prices and amazing selection of glasses caught your attention. We're so glad Instagram led you to our store! Thank you for taking the time to share your thoughts – your support means the world to us!”
"I didn't have to be a pro to order progressive glasses because the online assistant helped me and was fast and efficient. "
“Thank you so much for your fantastic review! We're thrilled to hear that our online assistant made your experience seamless and enjoyable while ordering your progressive glasses. It’s wonderful to know that you felt supported throughout the process. We appreciate your trust in us and can't wait to help you again in the future!”
"It was easy to get fitted. Process was smoother than the store"
“Thank you so much for your amazing review! We're thrilled to hear that your experience was easy and smooth. Making eyeglasses accessible and convenient is what we're all about, and it’s fantastic to know we hit the mark for you! Enjoy your new glasses!”
"As a returning customer. I only had to ask them to use the prescription I had on file. "
“We’re thrilled to hear you had such a seamless experience with your order! Thank you for being a returning customer and for trusting us with your prescription needs. Your feedback means the world to us, and we can’t wait to serve you again!”
"It seems as though my plus membership is not reflected in my account for some reason. "
“Thank you for your feedback, and we apologize for the confusion regarding your Plus membership. One of our team members will contact you shortly to provide an update and ensure everything is sorted out. Thank you for your patience, and we’ll work quickly to resolve this for you!”
"Easy and straightforward. User experience with the website was good"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our process easy and straightforward. It's wonderful to know that you had a great user experience on our website. We truly appreciate your feedback and support! Enjoy your new contacts!”
"Haven tried yet but hope it makes me comfortable to put it on."
“Thank you so much for your review! We're thrilled that you've chosen Kits for your first experience. We understand the anticipation of trying something new, and we're confident that you'll feel comfortable and happy with it once you do. Can't wait to hear your thoughts after you give it a try!”
"I have used kits 5 times and have never had any difficulty with their products!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you've enjoyed using Kits multiple times and that everything has gone smoothly for you. Your support means the world to us, and we can't wait to continue providing you with great products. Keep exploring and having fun!”
"I had an amazing customer service ! "
“Thank you so much for your fantastic review! We're thrilled to hear that you love Kits and had an amazing experience with our customer service team. Your support means the world to us, and we can't wait to assist you again soon!”
"Very easy and quite straight forward"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for bringing this to our attention! We apologize for the inconvenience you've experienced while trying to add more eyeglasses to your order. This isn’t the experience we want for our customers. We’ll look into this issue right away, and someone from our team will reach out to assist you with completing your order. In the meantime, please feel free to contact our support team directly if you need immediate help. Thank you for your patience, and we’ll make sure to get this resolved for you!”