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Verified
1/5

2016-11-29

Slow delivery

"Shipped on 21st and still have not recieved the book"


Rep reply posted 2016-11-29
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I'm sorry that book did not arrive within the anticipated time frame. We work to ship items as quickly as we can, but occasionally delays can occur. We apologize for any inconvenience this caused you. I have emailed you at the address on file with more information about your order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
5/5

2016-11-28

Awesome

"Ordering was easy & the book was delivered in a VERY timely manner. I will definitely use again"


Rep reply posted 2016-11-29
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
1/5

2016-11-27

books late

"unfair we have a deadline to turn in yet they take all their sweat time to mail.....i ordered my books about 2 weeks out and haven't received them...and my graduate classes start tomorrow!!! "


Rep reply posted 2016-11-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that your items have not yet arrived. I apologize for any inconvenience this has caused you. I have emailed the address on file with more information about this order and your concern.

Kate
Customer Service Representative
Knetbooks.com”


Verified
4/5

2016-11-27

Waiting

"I was waiting for my book, but when i got it it was what i was looking for and was very helpful."


Rep reply posted 2016-11-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
1/5

2016-10-14

The worst company ever!

"I'm really disappointed with this unprofessional, rude and garbage company. They literally stole my money by saying that I returned the book in poor condition when I didn't even opened the package and returned the same day I got it. They refused to reimburse me the money and didn't even bother notifying me about that. PLEASE PLEASE don't make the same mistake I made and rent/buy anything for them."

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Rep reply posted 2016-11-23
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I'm sorry to hear that your customer service experience was unsatisfactory. I have emailed you about the issue to discuss the matter in further detail.

Kate
Knetbooks Customer service”


Verified
1/5

2016-08-29

Never again

"I ORDERED 1 textbook for my psychology class in this website because it said the delivery would be from 3-5 bussiness days it has been 1 week and a half i just called and they told me the book just has been shipped and it will take 5 days to arrive!!! I order my other 2 books in another website and i got them on the same week! And when i called the woman was really rude u cant believe it!"

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Rep reply posted 2016-08-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2016-08-23

DON'T USE KNETBOOKS!!

"I should have listened to the other reviewers about how bad knetbooks was, and I'm sorry I didn't. So heed the warning people. This place is a rip off. They send you the book with NO return label, then when you return it to the place that sent it from they say, "o, no we never received it….. you sent it to the publisher - not knetbooks." Well if they had sent a return label or even a NOTE OF WHERE TO RETURN THE BOOK TO, then they would have received it.

What a scam! I'm thinking about a class action lawsuit agains this co. Let me know if you are interested!! What a scam!!
"

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Rep reply posted 2016-08-24
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2016-08-08

Great prices!

"I have shopped many book companies and Knetbooks have thus far had my books and were reasonably priced. The great part is that my books arrive on time as promised and the return process is awesome!
I have used a Knetbooks on a few occasions and will continue.

Tracy Bussey
"

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Rep reply posted 2016-08-10
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2016-08-06

DO NOT RENT!!

"I ordered a math book and i need a my math lab access code and its a card package and its scratched off, you guys lied to me. the only reason i ordered was because it came with a access code. The book is in a horrible condition!

Thinking Mathematically plus NEW MyMathLab with Pearson eText -- Access Card Package
Blitzer, Robert F.
"

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Rep reply posted 2016-08-07
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
5/5

2016-08-02

Great condition

"My text arrived exactly when it said it would, and it was in excellent condition. "

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Rep reply posted 2016-08-03
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2016-07-18

Quick and quality service!

"I rented two legal textbooks from Knetbooks.com. They had the lowest price so I thought I would give them a try and I am glad I did. The books arrived within a couple days and are in excellent condition! I will be coming back here for rentals in the future. "

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Rep reply posted 2016-07-19
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
2/5

2016-07-11

Had some troubles!

"I ordered my book for an eight week course. Because I needed it so quickly, I paid extra for shipping, expecting the book within 1-5 days. I got my book 4 weeks late. Now my course is more than half way over, and I have relied on Google Books and extra research to take place of the book. "

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Rep reply posted 2016-07-19
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
5/5

2016-07-05

"Very good and fair price!"

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Rep reply posted 2016-07-19
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
5/5

2016-07-05

I took a chance on this company and was thrilled at the service

"I took a chance on this company which I found through an internet search. I received my book quickly, and it was easy to return when I was finished with it since the company will email you a mailing label. The book was in fine condition and have since ordered a book for my next class. "

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Rep reply posted 2016-07-19
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. We would love to show our appreciation with a little gift to your account! Can you please provide an order number that is associated so that we can access that information?

Kate
Customer Service Representative
Knetbooks.com”


Verified
5/5

2016-06-23

KnetBooks

"My book came in in good shape. The book store had it for 100 and i got mine off Knet for only 14.00
the book is called essentials of understanding psycology 11e
I only needed the book for about a month but they gave me a full 2 months to use it, so returning it on time was easy.
"

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Rep reply posted 2016-06-26
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com