"I rented a book for $71.12 and a week later the price was $55.31. The website says, "if you aren't satisfied, we'll fix it" and "Committed to customer service." I contacted Customer Service and asked if they could honor the price of $55.31 since it was significantly lower than what I had been charged just a week earlier. I received a response from a representative saying that their prices fluctuate and they could not do anything about it. I said I wanted to file a formal complaint because I was very dissatisfied with their customer service, and all I received was an email saying I was being credited $5 towards a future transaction. As a customer:

- I requested to file a formal complaint and the representative ignored my request.
- I was offered a $5 credit when I was charged $15.81 more than the current price.
- I am being forced to use this website again if I want to use that credit, which means that Knetbooks doesn't lose anything; on the contrary, they will continue profiting from my transactions instead of providing a fair resolution to my complaint.

The website may say they are committed to customer service but it couldn't be more far away than the truth. "

"loved the free return and received the textbook in no time. Will rent again from Knetbooks."

"Book rentals are easy to manage. Selection and pricing is very good.
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"I am very satisfied with the website, ease of ordering and my books came quickly and in great shape without a problem"

"Always receive books in time, and always get response quickly to emails."

"perfect way to have your books for the semester"

"I looked for a code I needed for Statistics. Everyone else was out of it, and one site I went to had me go through the whole ordering process before it came back to tell me they were sold out. I came upon Knetbooks, and they still had the code in stock and the ordering process from start to finish was very fast, and easy. I will definitely use Knetbooks again for my college books in the future."

"It's been 2 weeks. Still waiting "

"Placed and order and was told the book wasnt in stock. The book was significantly higher in price compared to any other book rental website. This was the only website the book was available on so had to buy from here. "

"thanks for a quick response"

"In amazing condition, this product was shipped fast in time for my class and before the holidays. "

"I am not satisfied because this book was in a very bad shape, with the smell of mold. I was scared it would fall apart at the end of my semester. "

"I have read some negative reviews but personally have only had a good experience. I compare prices for rental books and Knetbooks is often the least expensive. My books arrive quickly and they offer plenty of time for return. I will definitely continue renting from Knetbooks. "

"I have used Knetbooks throughout my degree program. I have been completely satisfied with the books and the promptness of receiving the books. Returning the book when rented has been easy just package and drop off. I have not encountered any problems with Knetbooks. Very please and satisfied!"

"The price of my textbook was low and shipping the book back at the end of the semester was super easy. I paid via paypal so I knew my card was secure. When it was time for me to return the book, I had reminders when to ship the book back, and could easily print my free label online. "