"The whole process was EASY! Book delivered as promised! Would use again."

"Very easy to order books and received fairly quickly!"

"I ordered a book from Knetbooks a week and a half before my class started. It did not come until two days after my class started. I spoke to a Knetbooks rep. and she was no help. They could not track the book, blaming USPS. I told her that I was unsatisfied with their service and would not be renting from them again. Book renter has my book in my hands in two days!!!!"

"I like Knetbooks.com, wonderful service & Cheap price, was order the book which is total charge $18.88 ($17.81+ Sales Tax $1.07, I search by the online average price was $59.99 + shipping fee $6.00 ) I couldn't believe this book was total bring new, no shipping fee, only took 4 business day, I get my lovely book, I am very happy! I would say High performance price ratio's Knetbooks.com"

"I can always count on Knetbooks.com for the cheapest rentals and quickest shipping! Not to mention FREE shipping!"

"This company is terrible! I ordered my book 2 weeks ago and I still have not received anything. I then called UPS and USPS and they have no records of the tracking number Knetbooks gave me. I then tried to get a refund and they would not give it to me. THIS COMPANY STOLE MY MONEY!!!! NEVER ORDER ANYTHING FROM THEM!!!!!"

"DO NOT ORDER FROM KNETBOOKS! I ordered my book weeks ago, I called a few days later to cancel it since they told me my book was on back order. They told me they couldn't cancel it because it was already shipped. How was that possible, I didn't even receive an email saying it was shipped. As soon as I got off the phone, I received an email saying my book was shipped. SKETCHY! Since then I have not received the book I do not want. KNETBOOKS has STOLEN my money. NEVER ORDERING FROM THEM AGAIN! I ORDER MY BOOK A MONTH AGO BY THE WAY!"

"I'm so upset, I paid 15 dollars extra for "2 day shipping" and nothing as of now its been 4 days and I tracked the my order and said it won't be delivered til the 30th of this month, a WEEK later!! Thanks to this company, I'm going to miss my first assignment. I want my 15 dollar refund. This is ridiculous. "

"I have had several issues with this company. They sold me books that they did not have in stock, and by they time they notified me that I would not be receiving the textbook I had ordered, a significant period of time had passed. I had to try and find the books on another site and pay to get them rush-shipped to me so that I would not miss out on key exercises and information. Additionally, I ordered a textbook and the title of the order indicated that I would receive the code for the online site that went with the text. It was "Macroeconomics Plus NEW MyEconlab" (MyEconlab being the name of the supplementary website that I needed access too. When I received the package and this code was not included, I called customer service, and the woman informed me that it was my own fault for not reading the fine print, and there was nothing they could do. So misleading and unprofessional! I will never order from this company again!"

"Do not rent from this place, especially if you need an access code! I paid a premium price for rental of a textbook that was also supposed to include a Supersite Plus access code. This was for my daughter's first year of college.

First we received a code, but it did not indicate Knetbooks anywhere. Then a week later we received the book, and it too did not indicate Knetbooks, nor was it the same location as the code. When my daughter got to college and tried the code, the site said she needed a Plus code, and so she could not access her class material. Evidently, they sent a standard Supersite code. I emailed Knetbooks and they said that they outsource the materials, but cannot guarantee supplemental materials. I replied a couple more times trying to get clarification, but I got the same cut and paste response each time.

I then called them on the phone. This person claimed that they don't send any codes and I was lucky to get one. But even though it's the wrong code, they can't send another because they can't guarantee supplemental materials. She also claimed that they can't change the product title which clearly states the code is included, because it comes from the publisher. She said that when the item is added to the cart, a popup appears with some information and at the top it states that codes may not be included. Really? this important information is hidden with other text in a popup? It should be clearly stated in bold on the product page before even adding it to the cart! What a rip-off!

I ended up having to purchase the code separately so that my daughter can get to her studies. I may follow up with the attorney general on this one!"

"I am highly disappointed in this book company. It has been two weeks since I have order my books and have yet to receive it. I have sent an email and then they tell me it has been shipped. I have been on the line for 30 minutes now and I am very upset because I need these books immediately. I just sent an email requesting a full refund of both books. This is ridiculous. "

"WOOOOOOORSSSST EXPERIENCE EVVVER !!!!!!!!!!!!!!! I PLACED MY ORDER FOR A BOOK AND THEY CHARGED ME AND ALL.EVERYDAY FOR A WHOLE WEEK I CHECKED MY EMAIL AND NO TRACKING NUMBER AND NO CONFIRMATION EMAIL AND I DECIDED TO EMAIL THEM AND THEY SENT ME AN EMAIL SAYING SORRY FOR THE INCONVENIENCE WE ARE CHECKING THE AVAILABILITY OF THE BOOK The “availability will let you know how long the item takes to process before shipping. Your order has the availability of 3-5 business days. We expect this item to take 3-5 business days to ship." THIS WAS AFTER A WEEK AND 2 OF MY EMAILS,EVENTUALLY I ASKED TO SEE IF THEY WOULD EVER KNOW WHEN THEY WOULD HAVE THE BOOK AND THEY SEND ME AN EMAIL SAYING
"Hi! Thank you for contacting A Book Company.


Your order is processing. When it ships out you will receive a conformation email including tracking information.". DAYS LATER THEY SEND ME THIS

Hi! Thanks for contacting Customer Service!

Your order has now been cancelled. A refund will post back to your original payment method within 3-5 business days."
IM GOING ON THE 3RD WEEK OF CLASS WITH A QUIZ TOMORROW , OBVIOUSLY IM GOING TO FAIL BECAUSE I JUST ORDERED ANOTHER BOOK. BAD BAD WEBSITE."

"Received book 15 days after ordered with delivery box already opened and only partially covered with 2 rubber bands. Requested for a refund and was recommended to return the books within 21 days. Was able to return the books within the 21 days period but only got $3.19 back from the $22.00 original price."

"I have been a customer of Knetbooks for a couple of years now and never had a problem with this company. I had to cancel an order " It's an option on their website" within a couple of minutes of ordering it. Then, I received an email saying that the order processed. I send them an email saying that I wanted to cancel it. What is the point of offering the option to cancel an order if they don't follow through with it. Knetbooks said that I need to pay for 10% restocking fee plus the shipping. If it had taken me over a couple of hours to cancel my order I would understand BUT it was within minutes and they offered the cancel my order option. I USED to refer them to my friends not anymore plus I won't shop there anymore. Knetbooks you lost a loyal customer."

"My order number is: 9531328. I ordered a book so I could have it in time for class and paid $15 for 2 Day UPS Business but instead the book arrived late and didn't have it available for class! After much back and forth emailing knetbooks decided to give me a $15 store credit (which is NOT what I want or asking for). I want a refund since my book didn't arrive on time... that's all. Imagine how much money they're making off of everyone who's paying for a service which isn't being provided! Giving me a $15 dollar credit does nothing for me bc I am feed up having to argue for a miserable $15 - am I being irrational? Why does a customer have to argue to receive a refund for a service what wasn't being provided? So to those reading this: use other websites that rent books! Knetbooks.com might be cheaper but in the long run you'll save yourself time should you be unhappy with they're services!"