"This is the same company as ecampus. I had trouble with ecampus and then with this website. this is a scam! All they did was charge me for my book, and then about a week later returned the amount and then took out $120+ in my account. They did not contact me to let me know that they were taking this charge. This is a shady company, I don't see how they are getting good reviews. they are obviously fake reviews."

"I ordered a book on 1/20/2015. After a couple of days I ended up having to drop the class and called in on Friday, 1/23/2015 to have the order canceled being that the book hadn't been sent yet. I was told the order was canceled but I could not be given a cancelation number because they do not have any. I was also told I should be receiving a refund between 3-5 business days. A couple of days ago I get an email saying my order has shipped! I email them asking what is going on, why am I receiving this email if I canceled the order. Well I have yet to receive an answer 4 days later. Very upset about this. "

"Ordered a book almost two weeks ago and have not yet received it. Seems there is a problem with the book in transit. Company refuses to contact shipper to check on the problem and won't issue an refund. This has caused me to fall behind on my assignments.

I received the other book in my order but that class has been dropped and Knetbooks will only refund me half the price because they want to charge me shipping and a restocking fee. I've never had to pay these fees in 7 years of being a higher education student.

Stay far away and take your business elsewhere!"

"Having such a bad experience with this textbook rental company. I ordered my book on 1/26/15 and chose to get the 5 day shipping. As of today 1/30/15 I still have not received a status on my order much less a tracking#. I am taking a 7 week course and have already lost one week of reading due to the delay. I emailed to inquire on the status of my order and received an email stating that order processing can take up to 48hrs. Well the 48hrs have passed and still haven't received any update, I emailed again to ask when I should expect to receive my book and just received a response stating I have been helped already. I am extremely disappointed with the process of this order, I truly regret not researching this company before ordering. To top it off they are closed Sat-Sun, so there goes another week for my book!! "

"This company is horrible! I returned my rental which weighed under 1 pound, it was a small, thin paperback book. I have not received my refund and when I check the website they charged me $8.54 for shipping and restocking! After this semester which I still have one book that needs to go back....I will NEVER rent from this company again! NEVER and I will make sure for the next two years I have left of school to let students know NOT TO RENT from here EVER! "

"I was recommended this website by a fellow student, however I am very disappointed in this website. When i recieved my ordered book I was suprised to recieve the wrong book. Now I will have to order this textbook from another website once more. I will be returning the book but I'm only receiving two dollars back for my return very disappointed will not be returning to the site. "

"Original order placed 12/28/14 for 4 books. Tracked my order and it never moved from in transit. On 1/16/15 called knetbooks. Waited 1 hour on hold . They could not locate my order. Customer service rep re-sent my order by 2 day ups minus one of the books which they now did not have. Cust service rep was pleasant but dealing with this company is not. Save yourself aggravation and avoid this company. "

"I was skeptical at first ordering from here after reading reviews but I went out on a limb becaise it was the cheapest of all the sites I checked for my book. I ordered it on a Wednesday and it was delivered Tuesday in 6days probably sooner if it wasn't for the weekend and mlk day. As well as my used book arrived in perfect condition really doesn't look used at all!"

"I AM A VERY HAPPY AND SATISFIED CUSTOMER!!!!! I only had 7 days to get my textbook for my class. Every other site was too expensive. Knetbooks had the most lowest price, but I was skeptical to order from them because of the horrible reviews. I then took a chance realizing that its usually the somehow dissatisfied customers who write reviews. Satisfied ones like me.. we just smile and walk away. But I want to override all the bad reviews. I ordered this book and had the 5 day shipping. I got my book in 4 days. YEAHHHHH. neatly packaged. Used book, but you wont even tell. Every page is intact. Book is in excellent condition. This is so awesome!!!
Nancy: University of Akron, Ohio."

"Knetbooks is a SCAM! I ordered two books for a subtotal of $21.20. After shipping the total came to $34.00. When the course I had intended to take was dropped, I attempted to return the books for a refund. They want me to pay THEM $11.12 for shipping and restocking fee (to put the book back on the shelf really???). My refund total is $10.60. That is not a refund. That is scamming people out of their money, and I will NEVER order from knetbooks again."

"I have mixed reviews for this company. I ordered 2 books from it on December 26th. One book that I ordered from it for this semester came within a week. However the other book that I ordered didn't get to my house until January 17th. I'm not sure what would have happened if I hadn't called on January 13th to ask where my book was"

"If you are researching this company after having an issue with them, I am sorry that you are in the same boat as myself. I wish I had researched before renting, so that I could have avoided business with knetbooks all together.
In the frenzy that is finals and rental deadlines, I accidentally shipped knetbooks.com the wrong book. It was my mistake and I will completely own that. What I am not okay with in this situation however is the way knetbooks.com handles these kinds of things.

This is the email that I received on 1/6/2015:
"This email is in regards to your Rental Return for order #9527354. While we did receive a book, it is not the title that you rented from Knetbooks.com. The following item was to be included in your shipment, but was missing: Deviant Behavior, 10/e
ISBN: 9780205899661 .

At this time you have been charged a Replacement Cost for the correct book, which was has not been returned. We can return the incorrect book to you for a $10 shipping and handling fee. Please respond to this email to confirm the address you wish for this book to be shipped to. If this issue has not been resolved by , your item will be recycled.
If you have any other questions or concerns, please feel free to call our customer service team during the hours of 9:00am EST - 5:00pm EST Monday - Friday at 1-***-***-****.
Thank you,
Knetbooks.com Customer Support"

Please notice the blaring issue in this message. "If this issue has not been resolved by , your item will be recycled." No date?! The original email came from ****@****. When I attempt to reply as I did three times, the reply recipient changes to ****@****. I attempted also to manually type in the original einfo address, and the message won't even leave my outbox.
They charge you the replacement fee (in my case $54 and some change) before you even have a chance to respond to their message.
I then took to the contact link available on the website that lets you know that they typically respond in 2-3 hours, but may take up to 3 days during peak time. I emailed Monday 1/12 since I was outside of the 9-5 eastern time hours. No response by Friday 1/16. I tried their chat function when I was within business hours. It does not work. I then called their helpline... I sat on hold for over an hour before giving up and requesting that they call me back.
Finally, I received my callback. The woman on the phone was polite, but within minutes of being connected, I was put back on hold while she checked her email log for my emails to knetbooks.com.
She said she would check if my book had been recycled, and apparently it's my lucky day because it hadn't yet been recycled, and should (key word: SHOULD) be on it's way shortly via UPS Ground.
What should have been a simple one reply email correspondence was made now to waste hours of my time. Completely inexcusable. I will not be a return customer.

An extra note to the company on a bit of phone professionalism... there was a horrible amount of background noise through the entire phone call. At one point, it was actually several women laughing. Perhaps if your call center associates spent more time attending to customer concerns and less time laughing hysterically in the background of other calls, people wouldn't be stuck on hold for hours at a time."

"This is by far the best book renting company! I have dealt with book renter and the services I experienced there were awful! With that being said knetbooks rentals are easy, quick, and in great condition. My first renting experience with them they had a promotion going on to have free extensions for the semester. Also after I returned my books from last semester I receive a 4 dollars off coupon for my next time renting. I tell all my friends to rent from knetbooks because of the great customer care and the low prices. Be sure to rent from knetbooks! Your experience will be unforgettable! "

"Books always show up in great condition, the free shipping is very convenient and prices are very competitive"

"After reading reviews and realizing this site is a scam, I sent several emails demanding that my order be canceled. After no reply, and reading more reviews. I see that even if I call them in the morning I won't get a refund and will probably be charged even further. I have no idea how to deal with a scam like this. "