"I got my book in a timely manner"
"Got what I ordered. Shipped promptly. "
"Keep up the great work! Th"
"I ordered a book for a weekend class and I was shipped the incorrect item. Left me in a position where I was ill-prepared. Thankfully, I was able to still participate substantially. Someone, somewhere across America is wondering why they received a law book instead of the Geological Rock and Gem Dig Kit they ordered...Lol."
"Received book in a timely manner. Great condition of book."
"Poor service. They sent it to the wrong address. Wouldn’t do anything to stop it in transition, delivered anyway after being notified twice that it was not the right address. Still have not given me a refund even though it’s been returned to sender "
“Good afternoon! We do certainly apologize for the inconvenience and confusion. The item was shipped the address that was submitted with the order. The item shipped before the email was received, stating the address was incorrect on the order, therefor the address could not be updated. A full refund has been issued back to the original payment method. If you have any other questions or concerns, please contact customer service at 888-388-9909. Thank you -Kate”
"I thought I was buying a textbook but received a workbook instead. This website is a farce and I’m livid I received the wrong item. This website needs to label their products better because my class started and now I’m going to be at least 2 weeks behind because they don’t know how to properly label their items. On top of all of this, I have to pay a restocking fee despite the fact that they screwed up the labeling of their products. DO NOT USE THIS WEBSITE!"
“We apologize for the inconvenience and frustration this must have caused you. The item you order was label as an activity book at the time the order was placed. Your account has been set up for a full refund upon the return of the item. To return the incorrect item, please sign in to your account and select Manage Rentals/Returns, then Return Item for Refund. Then select the item on your order and choose "incorrect item received" from the drop down. If you need further assistance, please contact customer service at 888-388-9909. Than you -Kate”
"Very affordable prices and books arrive within 5-7 days "
"My experience was great my books came very fast. They also have the best prices for the books I needed."
"Shipping time was a bit longer than expected but the quality of the book is good. "
“Good afternoon! We apologize for any inconvenience you may have experienced. Your order was shipped on 08/30/20. The package was delivered according to USPS tracking 92419901296026581208032131 on 09/04/20. This item was delivered on time with the standard (4-8 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Kate
”
"Quick shipping, exactly the book we needed!"
"the book came at a very good time and speed but when i got the book it was already bent"
“Good morning! We apologize for any inconvenience you have experienced. I have notated your account of the bent corners, so when it is returned you will not be held responsible. If you need further assistance, please contact customer service at 888-388-9909. Thank you for choosing Knetbooks. - Kate”
"The book was new when I received it. I received it within the time frame that was indicated. No problems or delays. Great price comparing to other services I came across. "
"This was my first time renting from Knetbooks and when as the textbook arrived it looked brand new but as though damage had occurred to the spine and several pages during shipping and handling. Worried that I might be charged for the damage I called customer service. Despite the busy beginning of the semester timing, I was quickly helped and assured that after reporting the damage I will not be held liable. I was also advised on the best way to ensure the book is received on time so that I won’t I cure late fees. Much appreciated!"
"I needed textbooks ASAP because I enrolled very late. I ordered and they were at my door within the week. I was able to catch up and be where I needed to be thanks to Knetbooks. "
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good afternoon! We do certainly apologize for the inconvenience this may have caused you. Unfortunately, mistakes do occur during the packing process. A full refund has been issued back to the original payment method, please allow 3-7 business days for the refund to process and post. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Kate”