"I've shopped for instruments from online retailers before, but Kraft Music seemed to have it all...fair prices, a free shipping offer, product availability, and a BetterBusinessBureau stamp of approval....
A few days after ordering, my Yamaha YPG-625 was delivered to my door. The keyboard itself met my expectations and Kraft Music more than exceeded my expectations of what an online retailer should be. A few weeks later, I received an e-mail from a Kraft representative asking me about my experiences with the product and with the company itself. As far as I've experienced, the Kraft team is dedicated and seem truly committed to their promises of customer satisfaction."

"I recently purchased an electric drum kit from Kraft Music after much research on the product and my buying options. Kraft Music's prices were considerably lower compared to all others and the product was shipped immediately with no problems. I will definitely consider them again in my future purchase decisions and would recommend them highly to anyone interested in acquiring music products."

"It can often be a scary thing to order something of value over the internet. All of my fears were calmed the moment that I found Kraft Music. I am fairly knowledgeable about instruments but not in the way that I would need to be in order to make a major purchase as a surprise for my husband. I was impressed with the Kraft Music website. The site was easy to navigate and the live sound samples of the instruments were very helpful. I was still unsure of what product selections to make and I chose to e-mail the store. I received a prompt response to my inquiry from one of the representatives of the store. The email was fully detailed in its descriptions of the products and the recommendations were honest suggestions based on the needs I presented rather than just an effort to get money. I really liked the fact that this company offered bundles to meet specific needs and that if the bundles they had available didn't work, they will do a custom bundle. I was also offered a phone number that I could call if I had any questions. As I remained in touch, I found that I was in contact with a man that has great insight on the products because he is also a musician. I told him that I would be in touch with him as I made my final decision. During that time that I took to make my decision, I did not get any pressure to buy nor was I pressured to apply for financing even though I was informed that the option is available. When I called back, I did not have to speak to anyone other than the one I had been working with from the start. It was wonderful to have such personal attention. The transaction was smooth and it was only a matter of days that I was able to surprise my husband with a Nord Stage 88 Bundle. It was the one that he had his eye on for a long time and I was so excited to do this for him. I am grateful for all the help I received in making it happen. It was such a relief to have no horror stories regarding the service or the condition of the products. I was given a tracking number and I was able to monitor the location of the package up until the moment it arrived. Everything was packed very well and there was nothing wrong with any of it. It is as wonderful as they said it would be. Everything was bought at such a great price in comparison to what I would have paid at other stores. Even the shipping was free. I was even pleased that there were alternative products offered if I needed to shop under a lower budget. I was so happy with how everything went that I immediately wrote to Kraft Music to let them know how well they had done. I told them that I was certain that we would be using them in the future for our music needs and that I would recommend them highly to all the other musicians that we know. I have absolutely no regrets. I know that anyone that reads these comments and chooses to use Kraft Music will be just as enthusiastic about the quality of service and products that they receive. Thanks Again Kraft Music! I wish you continued success in all that you do!"

"Great experience. Placed the order online, and as there was a glitch with my credit card, received a call from Adam. I wanted to use PayPal, which wasn't his thing, so he forwarded my call to Dave McCullough, who handled everything perfectly--- cut through all the red tape and got the item out next day. Delivery followup was excellent. Everything arrived on time and in perfect condition. And it was a great deal even if you didn't count the free shipping promotion. Thanks guys!! "

"I was nervous about making a high $ purchase over the internet with a company I had not worked with before. I ordered the Yamaha DTXPRESS III Drum Bundle. The ordering process was simple and what really impressed me was that throughout the process; from ordering to delivery KraftMusic kept me informed – they provided detailed order confirmation, tracking numbers and shipment status. This gave me piece of mind and speaks volumes on how they value “Customer Service”. I do not usually take time to write a complimentary testimonial, however, I feel that in this case I needed to take a moment and share my “Wonderful” experience.


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"Very friendly and helpful customer service! They were able to answer all of my questions and tell me everything that I needed to know. I was told the piano would reach me in 3 days, and it came in exactly three days, packaged well and in perfect condition. Quality instrument and a great overall experience. Would highly recommend!
-Pleased pianist
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"I ordered a Yamaha P-140 keyboard package late in the evening on Tuesday, August 15th. I was VERY pleasantly surprised to find it delivered in perfect condition on Thursday, August 17th. I ordered from Kraft due to glowing online reviews from other customers. In fact, all of the reviews that I read gave Kraft 10 out of 10 and I can certainly see why. In this day where there are so many companies trying to take advantage of customers, it is certainly very refreshing to find a company that is doing things the right way. In general, I am a very cynical online shopper; therefore, it is very refreshing to come across a company that I can trust. This company is the "real deal" and I strongly recommend giving this company your business. Great prices, no shipping cost, very fast delivery, and great customer service! Keep up the great work!"

"Your service met my expectations and I have high expectations. The keyboard I ordered arrived right on time and I have already spent more than I should on sheet music to go along with it. I would also like to mention that your website is very clean and well organized, which is saying something since I build websites for a living."

"I am very satisfied with the service and my order was shipped promptly. The prices are excellent. They have great deals on equipment. The website is easy to navigate and the people are pleasant to deal with. I will definitely do business with them again!"

"All is well. The P140 arrived at my daughter's place in South Carolina when it was supposed to. The backordered keyboard CD/DVD arrived a few days later. I am very happy with the whole transaction. My daughter loves the P140. I ismore keyboard than she thought she was going to get. I will serve her and herfuture husband and children well for many years. Thanks for the way this all went. All of the "extras" in the bundle--nice bencd, nice stand, cover, and headphones....put your deal heads above any other I had researched. It was great that you could ship the P140 to my daughter's place on the other side of the country from me. I will definitely be referring friends interested in keyboard packages to you.




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"super fast shipping, great price, courteous staff, even UPS helped and delivered the piano a day earlier than estimate. Can't be any happier with the purchase. And the Yamaha P140 sounds great. "

"I had a great experience buying from Kraft Music.
Fast shipment, good and prompt communication and an overall friendly and caring attitude towards the customer. I do recommend them.

Tomas Henriques
NY USA"

"I purchased from Kraft Music in March of 2006, first a piano for myself then a second one just like it for my church. They were the Yamaha Digital Pianos, both were the Model YDP 113. My sales person contact was Dave McCullough (extension 222). From the very beginning of the first sale till the very end of the second sale, I was nothing but pleased with their professional manner, the expedition of shipping, the excellent shape both pianos arrived in, and the follow up emails making sure that it had arrived as promised, and then another months later, making sure I was still pleased with my purchase. This is an excellent company and an excellent Sales Person. Being in sales myself, I really appreciate his follow through all the way through the sale and after. I would and will recommend them to anyone. This company will treat you right! Any future purchases from me are theirs!
Karen Campbell-Brownwood, TX"

"I'm delighted with how quickly I received my order; and, the fact that I was able to track the day it would arrive. The merchandise was carefully packaged. I would not hesitate to recommend Kraft Music or toorder from them again.
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"I was looking for a Yamaha DTXPRESS III Electronic Drum Kit, and had checked local music stores and several online music stores, but nobody had the complete package and low price except Kraft Music. I had never used them before, but you can bet I won't use anyone else in the future. The ordering process was simple, I received emails to confirm the purchase, shipping and tracking numbers, and the shipment arrived 3 DAYS EARLIER than expected. I was called a day in advance to arrange delivery, and everything arrived in great shape. I was cookin' on my new kit in an hour or so. Thanks, Kraft Music. A+++ "