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Product & services pricing
3.57/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.14/5
Customer service:
3.64/5
Return/Replacement policy:
4.38/5


Verified
5/5

2021-09-11

Years of Perfection

"Ive been ordering from Kraotra for years now. Ive never had a single problem or complaint. Literally the best I've never needed to look anywhere, else plain and simple."

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Rep reply posted 2021-09-14
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your review and for being a loyal customer. We look forward to having you back at Kratora!

Best Regards
Cristina
Customer Service Representative at Kratora”


5/5

2019-06-10

Wonderful natural products

"Kratora has many wonderful natural leaf products with excellent quality "

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Rep reply posted 2021-09-14
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your feedback. We're happy to hear that everything was up to your expectations!

Best Regards
Cristina
Kratora Customer Service Representative”


5/5

2018-10-31

The best-hands down.

"They are top drawer. Service, product and speed. Will never order anywhere else. I'm not saying people are being untrue, but I find it impossible to believe they did not respond to an issue.Two big thumbs up. "

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5/5

2019-05-15

I've tried other vendors and Kratora is by far the best...

"I've tried other vendors and Kratora is by far the best...

When that big Salmonella contamination scare happened, Kratora was and always will be squeeky clean. They maintain the highest standards in the biz.

Saundra in customer service has always gone above and beyond to make sure I'm well taken care of... way beyond.

I've tried the others... the ones that seem to care about the sales hustle and not the customer. Kratora is different. They set the standard for quality and service.
"

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5/5

2019-05-15

The best

"Kratora is an amazing company. They have quality product and very good customer service support. If I had a problem they fixed it. No matter how big or small they put their customers first!"

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Rep reply posted 2021-09-14
A rep from Kratora, CristinaKratora, has responded:

“Hello!

Thank you for posting a review. We are very happy to hear that you had such a goo...”


5/5

2019-05-14

Great products

"The products are great and the services is great also."

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1/5

2018-03-22

Poor Customer Service

"I purchased from Kratora for approximately 6 months then I found a clump of what appeared to be pet hair mixed in my kratom. I contacted Kratora numerous & sent them pictures and they would not respond. I thought they were a terrific company until this. Very unsatisfied!"

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5/5

2017-09-25

Never have been disappointed!

"Kratora is a wonderful company with great customer service. I have never been disappointed in their product and have been using tea for many years using different vendors. This company is top notch consistently!"

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5/5

2017-07-22

Satisfied first time customer.

"Excellent product. Arrived on time. Highly recommend!!"

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5/5

2017-05-07

What can I say

"Without a doubt the easiest most convenient way to get possibly the best product I've ever tried. And I've been around! From item description, to ordering, to tracking right to my front door. Top notch, operation at half the price I've been spending for a superior product! I have nothing but good things to say about Kratora! Waiting on my second order now. Like a kid waiting for Christmas morning!!"

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Verified
5/5

2017-01-24

The Real Deal

"I have made my first purchase from Kratora, and it will not be my last.

Kratora sells at reasonable prices and their quality appears to be spot on. This was my first experience with the tea, and it was as tasty as advertised.

I got the Thai Red and I'm looking forward to trying different flavors.


"

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Verified
4/5

2015-07-16

"There products are amazing! The prices aren't that bad. We are very happy with everything from the shipping down to the customer service. When we opened our package you could smell the freshness and the powder was so finely ground, like the consistency between flour and baby powder! Awesome and very potent! Lovely lovely Thanks Kratora, the only thing I would change is maybe a free sample for the amount that was ordered so we could try a different strain if we decided to order from this company again, "

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Verified
5/5

2014-02-24

"On feb 12, I ordered 2 ounces, one each of 2 different strains and requested samples. My order arrived as promise on February 15, both samples I asked for were included. I love everything they sent! Their products are amazing and the prices are pretty affordable as we'll. the customer service was above and beyond, I actually sent three emails, 2 of which before I even placed my order, just to ask questions. Every email was answered within hours of sending them and they were very polite. On top of that, before I used kratora I went to an ethnobotanicals shop in California and tried their kratom. I swear I paid over twice as much for the exact same strain I bought from kratora! Same quality, same taste, same effects.
After my experience, kratora is only one of TWO online vendors I feel I can trust because of price and secure check out on their shopping cart. I highly reccommend kratora to anybody!
"

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Verified
5/5

2013-01-02

"I have been buying kratom tea online for the past 2 years, I decided to try this new seller after experiencing some problems with my previous store. I placed my order on Thursday at 11 in the morning and they shipped the product the same day at no cost. The tea is really good and their costumer service amazing. I will be buying more from them! "

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