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Product & services pricing
3.57/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.14/5
Customer service:
3.64/5
Return/Replacement policy:
4.38/5

Verified
5/5

2021-10-21

Great product at reasonable prices. Very quick delivery.

"Very pleased with Kratora"

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Rep reply posted 2021-10-22
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your feedback. Glad to hear that you had a good experience!

Best Regards
Cristina
Customer Service Representative at Kratora”


Verified
4/5

2021-10-19

Sample Pack

"I got the red and green samplers. The price was a bit much but the quality was good. The shocking thing was how fast I received it (3 days I believe.) "

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Rep reply posted 2021-10-20
A rep from Kratora, manuelakratora, has responded:

“Hello,
Thank you very much for taking the time to write this review. Your feedback will help us improve.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-17

Great company with friendly representatives

"High quality products, the customer service is excellent, and the shipping is fast."

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Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this nice review and for rating us 5 stars!

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-16

Always 5-stars

"Kratora has always delivered high quality Kratom and associated products"

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Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Hello,

Thank you very much for sharing your feedback, we really appreciate it.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-16

The best of both worlds.

"When you engage with Saundra, you realize your being met with a customer service level seldom seen or heard of this day and age. Then you receive your order only to realize that it appears to be the best of both worlds. Great product coupled with great people. We need more of this in this challenging day and age. Thank you Kratora for not being a rip of like some of the competitors ....R, Dave in Virginia "

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Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Hello Dave,

Thank you very much for buying at Kratora and taking the time to write this awesome review, it means a lot to us. We are very happy to hear that we hit the mark for you.

We will pass along your feedback to Saundra :)

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
2/5

2021-10-15

Not happy

"I was very disappointed, I won’t buy from them again. "

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Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“We're sorry to hear that our shop has not lived up to your expectations. Please note that if you are not happy with your order, you can return it within 30 days of delivery. For further information, please visit this page: https://buykratom.us/shipping-and-returns/ or contact us at kratora@buykratom.us. We'll be happy to help!

Best regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-15

For Kratom, Kratora is the best grade and the best in service!

"After trying many brands, I always come back to Kratora for both quality and service!"

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Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for buying at Kratora and for leaving this positive review! We really appreciate it.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-15

Best in customer service

"Any issues, they always got back to me and took care of it. The quality is above average for the product. "

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Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Hello Maugello,

Thank you very much for these kind remarks, they mean a lot to us. We're so glad to hear that you're happy with Kratora!

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-15

No others come close

"I have been a customer of kratora for many years.After trying all the supposed top vendors online,I haven't found one other seller that comes close to kratoras quality and customer service,not one"

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Rep reply posted 2021-10-15
A rep from Kratora, manuelakratora, has responded:

“Hello Carl,

Thank you very much for being a loyal customer. Your 5-star review and your positive remarks mean a lot to us.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
3/5

2021-10-12

I still have not received!

"Usually I get my order within a few days of ordering…. But as of today 10/12 I still have not received my order. I placed my order on 10/2 so a little disappointed. "

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Rep reply posted 2021-10-13
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to leave your honest feedback. We are sorry to hear that you haven't received your order as soon as expected. Sometimes there are delays due to USPS workload, weather conditions, etc.
Please feel free to contact us at kratora@buykratom.us and we'll be happy to help with your order.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-12

This company never disappoints!

"Glad I found you and love all. I’m a continuous customer because of the great customer service, wonderful products updated information, and shipping. Thank you "

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Rep reply posted 2021-10-13
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to leave this awesome review! We truly appreciate it.
We'll continue working to offer the best service to our customers.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-10

Awesome company

"Customer for life. Simple as that."

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Rep reply posted 2021-10-11
A rep from Kratora, manuelakratora, has responded:

“Thank you so much for your loyalty and for taking the time to write this review, we truly appreciate it.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-10

Excellent

"Always excellent and extremely fast!"

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Rep reply posted 2021-10-11
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating!

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-08

Long time customer.

"I have been a Kratora customer for many years. The products are top rate, excellent. Website is easy to use, private. The shipping is prompt. Customer service is great, nice people. Highly recommend."

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Rep reply posted 2021-10-08
A rep from Kratora, CristinaKratora, has responded:

“Hello!

Thank you for your feedback. We will continue to work to provide the best customer service that we can.


Best Regards
Cristina, Customer Service Representative at Kratora”


Verified
5/5

2021-10-08

Replaced the opioids.

"I’m an aircraft mechanic and wouldn’t have been able to keep my license being on pain killers to the extent that I would have had to use them. Have used Kratom for over 7 years. "

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Rep reply posted 2021-10-08
A rep from Kratora, CristinaKratora, has responded:

“Hello!

Thank you for your 5-star review!

Best Regards
Cristina, Customer Service Representative at Kratora”