"Great product. Great service"

"Overall great experience!"

"This was a gift for a friend and she loved it!!"

"No problems with placing my order, but waited for over 8-9 days for delivery!!!! Had to call and ask where my order was and it was on hold in New York!!! I live in Georgia....... well it got to my house about 3 - 4 days after I called and asked about it...

Still not sure what the problem was, just not very happy with ship time. "

"My order of bath soap arrived in a lovely and sturdy box complete with free gift wrapping. L'Occitane service is the best! Thank you!"

"Love most of their products, unfortunately I really didn't enjoy the smell of the scents in the handcream. The sad side of buying online :("

"did not receive the item at all. Called customer service about the issue the first time and they did not even bother finding out what happened. I waited over a week for the response and nothing happened, so I had to called again to follow up. Turns out the 1st customer service didn't do anything about my problem."

"always great service, products. would be nice if the return policy was more flexible for times when a product does not work out. "

"The Essence Sublime serum smells pleasant and feels good on my skin. I picked two samples but the eye cream sample wasn't in the package. I have emailed 3 times since but it was still not delivered as promised. They included two extra men's samples, but I'd rather have the sample I want to try."

"Live this company!! First class products, first class service."

"I received the shipment promptly, and I like the products very much (Radiance & Color Care shampoo and conditioner). I also received a product I did not order and was not charged for (Shampooing Shampoo for sensitive scalp). I don't need it. Should I send it back? Should I bring it to a local L'Occitane?"

"excellent product and accurate and expedient delivery"

"I was not happy wit the order before this, it was badly packed and the top was off of a lip balm which made a mess on other items. However, this time was so much better, and I hope it will continue, as normally I have always had a positive experience with you."

"So easy to do, got what I wanted at the price I wanted and in the timeframe promised!"

"The products I ordered came in a well-sealed package undamaged. I was so excited that the package arrived in a timely manner. I love Shea butter soaps and creams! I bought a variety of them and I plan to buy many more in the future. I think L'Occitane's Shea butter products are wonderful!"