"Lagoom.com is simply AWESOME. I ordered an Intel CPU on 10/31/08, but never received it. I was tracking the order progress on-line, when it stated that the order had been placed on my front door. Little to my knowledge, there was no package. I looked at the FedEx website tracking website, but they state that it was delivered. So, I called Lagoom.com and emailed them to inquire about the order. The customer support staff was very helpful and he stated that he would contact FedEx personally to figure-out the problem. Approximately 3 days later, Lagoom.com sent me an email stating that FedEx "lost" the pack and they will be sending a new CPU.

And there you go... That is how you do business!!!"

"Got a great price and quick shipping but thats were the good part ends. They dont package merchandice correctly and as such it gets damaged in shipment. I ordered a Topower PS TOP-900W POWERBIRD for 195 shipped (very good deal) only problem is a recieved a dented powersupply which i belive is from terrible packing on their part.

They make YOU pay return shipping anyway and then they say all rmas are on a first come first serve basis. They recieved it on monday back from me and now its friday and it still in (testing status) test what? its dented....all they had to do was open the box and look inside...espically considering how they pack it to begin with....So basicly i placed an order on 10/22 and now its 11/7...i out the money for shipping it back to them and i still have no idea when ill get what i payed for (I guess im spoiled from shoping at newegg lol) buyer beware
(update)
ok finally recieved my package (only took 27 days)but good news is it was packaged a+ this time...im tempted to give these people another chance "

"I got a hard to find 1.8" 120 Gb drive at very good price.
For sure I will buy from Lagoom again!
Alejandro"

"Update: One drive was DOA. I don't trust the other drive.

Update two: Lagoom's customer service was EXTREMELY helpful. They immediately apologized, promised to look into their shipping methods, and issued me a full credit. I was impressed with their response. I would order again from them (although I would call make sure their shipping was adequate if I was ordering something fragile.)

Original Post below:

Everything went well with this order for two Western Digital Hard drives until I opened the package and saw how they had been packed.

I ordered these specific drives because of their supposed longevity. I am tired of drive failures! Yet I have been reading that most drive failures are caused by poor shipping practices.

Lagoom did not ship these fragile drives properly. The two bare drives were rubber banded to each other with a flimsy piece of cardboard between them and a thin layer of SMALL dimpled bubble wrap was around them. Then the drives were simply thrown into a box and shipped via FedEX.

There was no indication on the box that this package was fragile.

Hard drives ARE extremely fragile and to drop one is to almost certainly ensure its early demise. No hard drive manufacturer will even accept a return without 'retail packaging" which cushions the drive with thick foam or other secure shock-proof packaging.

"

"Ordered on Tuesday morning, delivered on Thursday morning ... and I only asked for three-day delivery! Everything was well-packaged. And, the pricing was excellent. I'll definitely shop here again."

"This is my 2nd time ordering from Lagoom and as before they are very quick to ship. The item is packed well and functions perfectly. I couldn't ask for a better ordering experience. I will definitely order from them again."

"Highly recommend. Quick shipping and Good Prices."

"I'm pleasantly surprised with Lagoom.com. They were the first to offer Intel's DG45ID matx board while other retailers were quoting shipment times a month away. Due to low availability, I was expecting the order to go into backorder or pending status, but instead it was accepted and processed the next day. Shipment was fast, order processed on Tue, shipped on Wed, and I received it on Friday. This retailer is excellent, and I would definitely purchase from them again."

"This was my first time dealing with Lagoom.com and they did not disappoint. I was able to purchase a hard-to-find item at an unbelievable price. Shipping was quick, they even called before shipping to verify the order (a nice professional touch). The product (an expensive LCD monitor) came shipped in a huge box well padded with air-bags. I've gotten LCD sets from other vendors and they just ship with the retail boxing. Lagoom went the extra step to keep the item secure. No dead pixels, perfectly new-in-box. Cheaper prices then leading competitors. Would order again for sure."

"Ordered a AMD 6000+ Retail Boxed CPU(ORDER #2852022)...Price was outstanding and the Service from lagoom.com was very Professional and Prompt. Site was easy to navigate and communication about the order,shipping was excellent. I would recommend lagoom.com as a first stop site to check what your needing"

"I was wary of this site because the prices seemed to good to be true, but I was really impressed. Very professional and shipped very fast. I will be bringing my business to this site from now on."

"Outstanding, Thanks superfast shipping and as advertised."

"Pro: One of few stores with excellent service which deliver knife-edge products internationally.
Con: International payment isn't possible with Credit card (only wire transfer)."

"Specials are clearly listed and rotated on the front page. Item details are complete and easily viewed. Shipping options are robust and clear. Depending on time of day, order tracking information is available as soon as the order is placed. I was completely satisfied with my ordering experience."

"Ordered the Innovative Office Products 7500-1500-104 monitor arm to hold an NEC 30" monitor. Lagoom had the best price I could find and shipped the next day, providing tracking numbers. The order arrived on schedule and was well packed (double boxed). The arm itself is awesome, more like something NASA would make than a piece of computer furniture, so kudos to Lagoom for stocking excellent products."