"I have made two purchases from Lenovo's website, one for a thousand-dollar gaming PC and another for three sets of headphones. Of these, one set of headphones had an issue within two days of purchase. *None* of my purchased products show in my (only) account using the exact email address and password used to make the purchase, either under owned products *or* under past orders. Getting a replacement part took over a month of back and forth with their customer service and even now, multiple months later, not one of the products I have purchased from them shows on my account. But what they can do is spam you like crazy with around one email every three days, even after trying their unsubscribe links multiple times. Avoid them like the plague, this is hands-down the least competent retailer I have *ever* had the displeasure to deal with."
"CRAP in all caps!!
I'm well-versed in BIOS, MS-DOS, and other operating systems, but Lenovo has never worked for me; after two weeks, the junk kicks in, and it won't even operate for a full 24 hours.
ENTIRE MONEY WASTE STAY AWAY FROM LENOVO if you're planning on uploading a video. NO, maybe I'll host a livestream marathon titled "How to Make Your Lenovo Work." I'm hoping someone will be able to fill in for me."
"I would write about my issue in full, but for those who don't feel like reading this review for 5 or 10 mintes, I will try to summarize:
-my Lenovo Ideapad flex 5 laptop for which I paid around 580€ stopped working properly 6 months after purchase (previously worked perfectly and I liked it). The screen wouldn't work at all. No way to access BIOS or anything like that. Problem was caused right after a Windows update. I did my research and many customers are reporting the same problem, in the exact same conditions, which suggests this might be a factory defect. It is Saturday the 20th of March and Customer Service is only Monday to Friday at least in Germany so I just open an online ticket and wait.
-Monday the 22nd of March: upon contacting Lenovo they try to upsell upgrade of guarantee so they can send a tech to my home to check my laptop before sending it to them; when I tell them I'd rather stick to standard guarantee they tell me that "due to the pandemic" it might take longer than expected. I ask them how long is that and they advice 10 days for the reparation of the device plus shipping times
-a few days after I send my laptop I receive a SMS message saying my case has been cancelled. I call customer service and they struggle to find my case. Finally they find it and ensure that everything is in order, that they have received my laptop and is awaiting reparation. They don't know why I received that SMS. Later I found out that my case has been duplicated in their system.
-during the next couple of weeks I tried to remain patient and I sent several emails asking about the status of my reparation as in the website if I introduced my serial number it said something like "case completed". One of the answers that I got to my email was on the line of "I can't find your laptop, are you sure you have sent it to us?". I called about 3-4 times and every time they assured me the laptop is there and still awaiting for a reparation, but they couldn't pull more information or pass me with a supervisor/responsible person.
-at the third week after I sent my laptop I received an email saying my laptop was about to be repaired but they were awaiting parts. I call again to ask how long can this take, they tell me 1 week tops for parts to arrive and give me a estimated date of when I will have my laptop back home: "by next Friday" referring to Friday the 24th of April. I am still waiting.
-on Monday the 26th of April I call them to know why did my laptop didn't arrive. They tell me they are waiting for parts. At this point we are 5 weeks into the issue or so. Lost count. My patience is depleted and I want answers. The guy on the phone does his job very well and is patient and polite but tells me basically the company is not going to do anything about my case: they are waiting for parts and waiting it is. No estimated date of when the parts will come. He estimates that they will come "by the next Friday", the 6th of May. The story sounds familiar. I ask him of alternatives but apparently there is not any: he can't pass me with a person with more responsibility in the company, nor provide a email where to address a complaint. The only option he offers is for me to leave a feedback when the issue is resolved. I explain him I want to speed up the solution and don't care about feedback forms. He apologizes and all that but no solutions at all. I ask for a substitution laptop. He says it is not possible.
-7th of May: I call again, they are still waiting for parts. This time the person who picks up the phone says she can contact her colleagues and they will email me with further information. I receive the email with "further information", which just says they are waiting for parts. I lose my temper and I write an unpleasant email where I make clear how unhappy I am with the company and it's way to fool their customers. A few hours later I receive an email saying the parts have arrived and that it won't take long. Draw your own conclusions here...
-8th of May (when I am writing this review): I receive an email saying my laptop has been repaired and will be sent to me after it passes a quality test. I will believe it when it is here. Then I will sell it as second hand and never buy Lenovo again. "
"I consider Lenovo 's reliability one of the best on the market today. Searching the web like using Wikipedia, the Encyclopedia and the dictionary make sure that words are spelled correctly. I still do many of my Bible studies on my Lenovo. I am listening to YouTube videos to get updates about what our government is doing for the people of America. Product recalls that affect buying consumers. Keep up with updates on the coronavirus and of course the stimulus money."
"I order a computer on Cyber Monday for a Christmas gift thinking it's going to arrive on time. No, it didn't. Lenovo actually sent out a phony package, I'm thinking, and then recalled it just before it got to me. I can see the UPS logs, and something fishy happened. I hear a lot of other people end up buying products that don't exist. So, buy at your own risk.
Oh, and Customer Service - they probably get paid about $3/hr on the other side of the Pacific.
I have to say Lenovo is one ugly company, and I'm glad I'm not going to have one of their products after learning more about them.
"
"I've had a ThinkPad E470 running Win10 for about 18 months. I use it paired to a 24" monitor (through HDMI) and a Bluetooth keyboard
A few months ago, the Bluetooth service on the machine began to "disappear" intermittently. The Bluetooth icon in the system tray would just drop out, and all connections with my BT devices (most annoyingly, my keyboard) would be lost. This might happen on a boot, or during use. Going to Settings was no help - the BT switch that should appear on the Settings page was also gone. Rebooting sometimes helped, but not always. So until the BT service magically reappeared, I would have to abandon my computer-monitor-keyboard arrangement and use the computer only.
This is not a terrible problem, I admit, but if I paid for a computer with BT, then I wanted the BT to work. Last April, I called Lenovo tech support (the machine has an extended warranty). After cursory diagnosis, the tech indicated I would have to send the machine in for depot service. I reluctantly agreed, not wanting to lose the computer for several days. A package delivery box arrived at no charge and I sent the computer in. The free shipping is the only good thing I can say about Lenovo's tech service.
Four or five days later, the computer was returned. Expectantly, I hooked it up and turned it on. NO BLUETOOTH SERVICE! The depot repair had done exactly nothing to correct the problem. I got the BT service working again somehow, and hoped the problem was solved.
It wasn't. A week or so ago, the service dropped out again. I called tech support again, and they opened a new case. However, they did nothing to try to work with me to solve the problem, and simply shipped me a new package delivery box. This appears to be the default response from tech support.
Knowing that nothing was done the last time, I decided to keep at them about helping me solve the problem without sending it to the depot. I opened a chat on the support website and waited AN HOUR to get an agent. When I did, all the agent would do was tell me to send the computer in using the box I received.
At that point I gave up on Lenovo tech support completely. They offered me no help and caused me a couple of hours of wasted time. I will not rely on them again.
PS: I solved the problem after about 20 minutes of searching the internet for the symptoms my machine was showing. "
"I bought ThinkPad tablet x1 gen 3 it cost me around £2000 with top spec.
quality is questionable my tablet stopped working after 23 days of receiving it. Shocking knowing that it past some military test.
Lenovo with partner River Ireland has extremely bad customer service. It looks like they are armatures trying to get peace of the market by not looking at their customers. Just selling goods and services and ignoring us. Like dishonest people do.
My journey with Lenovo and River Ireland started on 1 march 2019 (bought tablet from Lenovo.com web. But invoices are from River Ireland) when I place an order. Tablet received around 12 march 2019. Tablet stopped working 4 April 2019. Called to Lenovo tech. support I was advised that they can collect and fix it. But i wanted full refund because I believe it’s not to satisfactory quality (stop working in 23 day). Advised to go to River Ireland but no result they were sending me forwards and backwords through departments till this day 08 May 2019.
My advice to you forget that Lenovo and digital river ireland ltd that they exist it is frustrating for you to get it sorted when they give a dam about you.
I will never buy again from them and if i will see that someone is partners with Digital River Ireland LTD i will cancel my order straight away. I advise for you to do the same."
"We purchased a Lenovo Yoga 920 14 " , my daughter used it 6 months and the screen started going black and flickering. The machine would have to be rebooted several times in order to use it again. We sent it in 3 times to get it fixed and Lenovo refuses to replace the item, then suggested I purchase an extended warranty for another 90 bucks.
Very disappointed as they do not stand behind their product. "
"I am a CPA. I bought a T580 to replace my 2012 Lenovo T430s. I was worried that my old computer would break down in the middle of tax season and I just could not have that happen. The first month I had my T580, all was great. It was beautiful the first two months. Then while at a client's office it went into hibernation mode and never came out. I called Tech Support on 3/6/19 case #407Y7FR and they told me to ship off my computer to their Depot. I told them no way. I had to have it. I went to my local tech and he did a reset of the machine (small hole on bottom) for $300 and the machine worked fine. Over the next week, I had to reset two more times. Then things just started happening. Finally, the Lenovo went dark on 3/13. I put in a case number and had to upgrade my warranty for $20 to get an onsite tech. He shows up in 2 days and installs a different motherboard and all is well. Then on 3/15 I get a blue screen. I contact Lenovo again and schedule the same tech to return. He showed up today 3/20. The tech puts in a different motherboard and turns computer on. Blue screen. He looks at me and tells me that is all he can do. Then he leaves. What kind of piece of junk have I just purchased. I call tech support for the 4th time and they are now sending me a box to ship my computer off to the Depot. The same offer made two weeks prior. I am beyond furious so I call customer support. I inform them of the four different case numbers, two tech visits and my lack of use of a machine for nearly 2 weeks. They say nothing. They encourage me to contact tech support. I tell them to send me a new one. They say they cannot do that after 30 days. So Lenovo stands behind their product for a whopping 30 days. And when they don't replace within 30 days they send a tech out to your office and tells you "...that is as far as I can take it...." This is the additional warranty that I paid for? It is a shame the JunkPad's have fallen from the glory they once were. Piece of crap product. Piece of crap tech support. Piece of crap customer support. I am heading out tonight to go buy another laptop. If I do get my T580 replaced or fixed, it will serve as my reminder to never buy from Lenovo again. I will also be writing a letter to the AICPA who endorses Lenovo and tell them what a piece of crap the Chinese company has become and to remove any and all endorsements and go back to Dell. "
"I needed a new power cord for my Lenovo laptop and called customer service to make sure that I was ordering the right one.
They were very helpful. The order was sent out right away and I received an email confirmation of my order right away.
It arrived in 4 days.
It works great and it was a reasonable price.
I am really pleased with the service that was provided!
"
"I've bought the pad for my son as a first pad. But from the beginning I understood that ads from Lenovo works better than support or company at all. I personally think that there is no support in Lenovo at all.
NO updates neither for my smartphone nor son's pad (both security updates or software like Android or launcher ...) for years!
Please NEVER buy any gadgets from this company, you will be disappointed completely."
"I prefer Lenovo Legion series over Asus ROG because they aren't as overpriced and are more reliable."
"I've used my lenovo computer at least 7 years. Although it has some problems these years, it still services me and help me a lot. Now I am going to buy a new Lenovo computer. I trust it."
"After owning this computer for less than 1 year, it refused to turn on. A device was to be shipped but was not received. Called again and told it would be shipped next day. Still not received. After numerous calls with no resolutions, long waits, and their failure to return calls, I am in exactly in the same position as when the problem first occurred. After spending a lot of money on this computer, I now have to go buy another. Don't buy any lenovo"
"Every Lenovo computer we've had in our office shuts down by itself randomly, even after being on for a short period of time (I.E., it can't just be "overheating"). A fun little bug that really doesn't help when you're trying to get work done- especially if you're working on important documents or editing photos.
Not worth how cheap they are, ever."