ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2008-03-06

"I couldn't ask for an easier rental. They had the lens I was after and arranged the rental at very short notice.

Great communication with emails to confirm the order, when the lens was despatched and then to confirm it had been received back safely. Nice and friendly ones as well, written personally and not just computer generated.

The lens itself was in perfect condition and well packed with instructions for use and details of the hire.

Very good prices and their way of handling the deposit part suited me better than other hirers who charge the full value to a credit card and then return it after the hire.

I would not hesitate to recommend them and would use them again when I next need to hire a lens.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-03-05

"This is the third time I have used Lenses for Hire over a roughly 12 month period.

The first time was when they were still just starting out really and like many new companies were keen to provide the best possible service to create the right impression whilst building up their customer base.

The wonderful thing about this company is that over 12 months on they're clearly every bit as committed to customer care as they were on day one!

Their range of lenses over this time has increased hugely and continues to grow.

The lenses I ordered were in excellent condition, extremely well packed and included suitable good quality UV filters as well as copies of the instructions for those fitted with Canon's Image Stabilizer or Nikon's Vibration Reduction systems to ensure anyone unfamiliar with it's settings would be able to get the best from it as well as pre-printed stickers for the inevitable day when the rental period is over and the lens has to be sent back which I think are nice touches and not something all rental companies would bother to do!

So...would I recommend this company? Absolutely, they should take pride in providing a rental service by which (in my experience) few come close to.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-02-26

"A very real alternative to the established rental companies in the U.K. Excellant range of lenses, backed up by prompt shipping and great communication, I can't recommend them highly enough. I wish them every success."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-02-25

"Very pleased with the level of service received. Communication is very good with a personal touch, Stewart contacted me several times about the extender I hired, making sure it fitted the lens before he went ahead with the shipping. Postage is reasonable with the item arriving rather quickly. It was well packaged and in very good condition, looked like it just came out of the box it was that new!. Instructions were included inside as were postage labels for returning it after your hire period. I couldn't reccomend Stewart and his team enough, I SHALL be using them again AND tell all my friends about their service! If you would like to test a lens before you fork out the readys this service is IDEAL for you! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-02-22

"To rent one of the lenses couldn't be easier. The prices are extremely fair, the rental period is also very fair (you don't include the delivery day or return day as a 'rent day') so you get the whole period to rent the lens. Delivery will be in a very well packaged box which will probably protect the lenses from most things imaginable. Along with that the communication and service is of a high quality standard. Highly recommended."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-02-19

"I found this company excellent to deal with. their prices are extrememly fair, they communicate well, and the hire-lenses are shipped special delivery in excellent re-useable packaging with a return address label - it cou;dn't be easier."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A