"Great place to get genuine oem Lexus parts at the best prices"
"Delivered on time. Quality part. Satisfied customer."
"The ordering process was good. I can only hope the parts are good quality as well."
"It would be nice to have available parts diagrams to make it easier to ship and add to cart. Overall good experience"
"I hadn’t enough info to decide which carpets y need"
"Good service but slow and pricey handling and shipping charges. "
"I am overseas with the Military in Asia and can get needed parts more easily with LexusPartsNow than with the Asian dealer."
"Amazed at all the parts I can get at good prices."
"3 part came one e-mail saids 4"
"Worst customer service ever! Bought a simple cargo mat ($100) that turned out to be the wrong size, so I had to return it and re-order the correct one. I made the mistake of re-ordering first, and it has taken literally months to: 1. get the RMA authorization form (they sent several emails mentioning the form, but none containing it - their computer system was having problems is what they said); 2. actually getting the refund, now a month since they received the part back through FedEx. I have called, and don't even get me started on their phone system, and have been told someone will "get back to me with an update" twice now. My next step will be to call Visa and get them involved, as Lexuspartsnow is unable or unwilling to handle a very simple return. I would NEVER do business with them again, and DO NOT recommend them."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST to help our customers get the correct parts for their vehicle. Our Return Merchandise Authorization team are available 8:00 am-5:00 pm PST to cordially help assist our customers with their returns. We apologize for any inconvenience and thank you for understanding. ”
"I emailed a question about a part, which nobody responded to for 2 days. So I called, only to be told they couldn't help me. So I texted and the customer service person started filing a complaint on my behalf because nobody responded to the email I'd sent days before. I told her I didn't want a complaint filed, I just wanted to know if a part was compatible. She said she couldn't help me and directed me elsewhere. I sent another email. The response I got listed part numbers, but did not answer the question as to whether or not the part would work. Vague, unhelpful, snide customer service that reads off a script and does not stray. If you want to be treated like a robot by someone who acts like one, these guys are for you. "
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Our customers can be reached via live chat or by phone which can be seen on the top right of our website. Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST to cordially assist our customers with part inquiries. We apologize for any inconvenience and thank you for understanding.”
"Awesome Experience Shopping Here."
"It was efficient prices were reasonable"
"Part was great! Packaged well! Part No.: 87940-48240-A0
MIRROR ASSY, OUTER R. Ordered Jan 8th. Got here Jan 13th. Distance, like 50 miles away.
But FedEx ****.
Scheduled to be here Sat. Nope.
Sunday! Truck shows up Sunday. I help the driver look for the package? Nope.
Part arrives Monday. Please use USPS on items when you can.
FedEx and UPS both ****.
Note, use better tape. outer box was coming open.
I was able to open outer box with one hand.
Mark"
"it was very ok at least i got the specific one fitted for the car"
"Part arrive as just promised. Great customer service. "
A rep from LexusPartsNow.com, MaxxGPG, has responded:
“"Dear Customer, we apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal.
Please go to our website to submit the RMA ticket, and our RMA department will assist you on the issue”