ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
4.34/5
Shipping & packaging:
4.06/5
Customer service:
3.45/5
Return/Replacement policy:
3.23/5
Featured Review


Verified
5/5

2019-12-06

Super deal best I found online

"Very good price since this is advertised as a Lexus part"


Verified
5/5

2019-12-06

GreAt funct

"Great functionality to make sure you get the part for your exact car"


Verified
5/5

2019-12-05

Bypass the dealer

"Was able to find a very hard to find part for my f sport without having to pay the gouging price the dealer wanted. Thanks LexusPartsNow.com!"


Verified
5/5

2019-12-02

"The website helpfully verifies that the parts will fit my specific vehicle. "


Verified
5/5

2019-11-30

Reliable source of Lexus OEM parts

"Ordered couple of times from the site and the orders are always shipped as expected. The prices are very good as well."


Verified
5/5

2019-11-23

"Excellent web site with VIN # search to ensure perfect match!"


Verified
5/5

2019-11-22

Super easy

"Easy to order and cancel if you need to change it"


Verified
5/5

2019-11-22

genuine parts delivered to your door!!!

"great stuff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"


Verified
5/5

2019-11-21

Weather strip for sunroof

"Arrived on time and was the right part...thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-21

Cargo mat for GX460

"Great company with product as represented and delivered quickly. I highly recommend this seller."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-20

Secure to Travel

"The process of researching parts and their accuracy is great. The VIN search tool ensure correct parts are located."


Verified
5/5

2019-11-20

Easy ordering and fast shipping!

"Calling a dealership parts department can be frustrating and time consuming. Ordering through
LexusPartsNow.com was fast, shipped here in three days and got the exact part I was looking for! Thanks so much!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2019-10-30

"Customer service was horrible. No one could answer any of my questions about shipping."


Rep reply posted 2019-11-22
A rep from LexusPartsNow.com, GeorgeGPG, has responded:

“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. Generally, orders ship within 1-3 business days. You placed your order on 10/30/19 and it shipped on 11/4 which is within our process time frame to ship orders. We are not open on weekends. Thanks for understanding. We greatly appreciate your business. ”


Verified
2/5

2019-08-08

Terrible customer service

"I've spent almost $3,000 in parts from Lexuspartsnow for a customer vehicle. Fender shipped to me with a large golfball size dent clearly due to lack of packaging protection. I've been waiting well over a week on instructions for what to do about returning the part while my customers car sits. I ordered some engine covers as well for this customers car along with a radiator upper support. The upper support was not even bubble wrapped, so the metal was scratching up the plastic engine cover during shipment and is not scratched up. THEY DO NOT TAKE CARE OF PARTS WITH PACKAGING. BEAWARE. "


Rep reply posted 2019-11-19
A rep from LexusPartsNow.com, GeorgeGPG, has responded:

“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. We issued a refund on 8/28/19. Thanks for contacting us. We greatly appreciate your business ”


Verified
5/5

2019-11-17

Super Easy experience

"I appreciate the effort that has been put in to make this website easy to use for me."